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Customer notifications.

Keeping you in the know. 

Contract Changes – EU Roaming, Bill Pay Bundle Allowance, Content Blocking changes, effective from June 1st 2017.

Under Regulation 14 of the European Communities (electronic communications networks and services) (Universal Service and Users' rights) Regulations 2011 an operator shall, not less than one month prior to the date of implementation of any proposed modification, notify its subscribers to that service of the proposed modification in the conditions of the contract for that service, and their right to withdraw without penalty from such contract if they do not accept the modification.

If you are a subscriber to the services affected by these changes and if you do not accept these changes you may cease to use the service without penalty by giving us written notice in accordance your iD General Terms and Conditions prior to the implementation date of the change.

iD Mobile is making the following changes effective from 1st June 2017
 

CONTRACT CHANGE –The General Terms for iD Mobile Service effective from 1st June 2017

  • iD Mobile are amending Clause 9.7 of the General Terms for iD Mobile Service.
  • The change is to allow iD Mobile the right to implement reasonable traffic management measures that may impact access to certain content, with particular focus on website access to illegal content.
  • This change is in line with industry standards and our corporate social responsibilities.

CONTRACT CHANGE – EU Roaming Change effective from 1st June 2017

  • Under European regulations the rules around roaming in the EU are changing from June 2017.
  • The regulations remove the addition of surcharges for people who roam periodically in the EU.
  • When roaming in the EU you can use your domestic allowance to call and text Irish and EU mobiles and landlines. Once allowances are used up or for         prepay customers that do not top-up by €15 in one go, out of plan charges apply.
  • Data allowances vary by your plan type and are calculated in accordance with the European regulations.
  • iD may publish a fair use policy in accordance with the General Terms for iD Services and the Regulation (EU) 2015/2120 (The Roaming Regulations).
Bill Pay
  In plan  Out of plan charge (incl. VAT)
Calls to Ireland Included in allowance. €0.35 per min.
Calls to Western and
Central Europe
Included in allowance. €0.40 per min.
Calls received No charge. No charge.
Texts to Ireland Included in allowance. €0.15 per text.
Texts to Western and
Central Europe
Included in allowance. €0.20 per text.
Text received No charge. No charge.
Data charges EU Roaming  Data allowance varies (see below) €0.02 per MB.
Your data allowance includes the following allowance that can be used while roaming in the EU
Data Allowance EU Roaming Allowance
3 500MB 500MB
5 1GB 1GB
7 3GB 3GB
10 7GB 5.6GB
13 30GB 6.3GB
EU Roaming Allowance calculated in accordance with Regulation (EU) No 531/2012 and Data wholesale roaming caps as of June 2017.

Data wholesale roaming cap reduces annually from January 2018 to January 2022 and EU Roaming Allowance will vary.

EU Regulated Data Roaming spend caps and notifications apply to data used.

Prepay

Once your plan allowances are used up, or you do not top-up by €15 or more, the out of plan rates in the table below apply:
  In plan Out of plan charge (incl. VAT)
Calls to Ireland Included in allowance. €0.35 per min.
Calls to Western and
Central Europe
Included in allowance. €0.40 per min.
Calls received No charge. No charge.
Texts to Ireland Included in allowance. €0.15 per text.
Texts to Western and
Central Europe
Included in allowance. €0.20 per text.
Text received No charge. No charge.
Data charges EU Roaming Data allowance varies (see below) €0.10 per MB.
Your data allowance includes the following allowance that can be used while roaming in the EU;
Data Allowance EU Roaming Allowance
€15 or more top-up 30GB 3.3GB
EU Roaming Allowance calculated in accordance with Regulation (EU) No 531/2012 and Data wholesale roaming caps as of June 2017.

Data wholesale roaming cap reduces annually from January 2018 to January 2022 and EU Roaming Allowance will vary.

EU Regulated Data Roaming spend caps and notifications apply to data used.
 

Bill Pay Bundle Allowance Increase

  • iD Mobile is increasing all Bill Pay bundle allowances effective from 1st June 2017
  • Bundle allowance increases are being made to Calls, Texts and Data bundles as detailed below
  • Price points of all bundles will not change
  • Customers will be automatically moved to the increased allowance automatically, no action is required on behalf of the customer
  • Changes will be reflected in MyiD and on monthly Bill presentation
What's changing - Calls
What's changing - Texts
What's changing - Data
 

iD Prepay plan change, effective September 1st 2016.

Under Regulation 14 of the European Communities (electronic communications networks and services) (Universal Service and Users' rights) Regulations 2011 an operator shall, not less than one month prior to the date of implementation of any proposed modification, notify its subscribers to that service of the proposed modification in the conditions of the contract for that service, and their right to withdraw without penalty from such contract if they do not accept the modification.

If you are a subscriber to the services affected by these changes and if you do not accept these changes you may cease to use the service without penalty by giving us written notice in accordance your iD general terms and conditions prior to the implementation date of the change.
 
  1. Since June 2016 we have notified all subscribers that from August 1st 2016 iD Prepay customers can no longer purchase minutes, texts or data allowances (under their existing plan).
  2. Any allowances purchased between July 1st- 31st 2016 will be honoured for 30 days before expiring.
  3. Customers that proactively switch to the new iD Prepay plan before September 1st will get the new iD Prepay plan which consists of 30GB data, 300 minutes to other networks, free iD to iD calls and texts including a free €15 top up.
  4. From September 1st, all iD Prepay customers that have not switched to the new plan will be automatically switched to the new plan and can avail of complementary 30GB data, 300 minutes to other networks and free iD to iD calls and text for September.
  5. From September 1st 2016 standard prepay terms and conditions apply. These can be found within our terms and conditions.
  6. Customers that do not wish to avail of the new plan are free to leave the network at any time without penalty.

Prepay pricing changes, effective from June 1st 2016.

We've made some pricing changes to our prepay plans. From June 1st 2016 the following rates will apply:
Calls made to voicemail 20c per minute
Calls made to iD Care Team 20c per minute
Data per MB 10c per MB

EU roaming changes effective from April 28th 2016.

The EU is currently making changes to how roaming within Europe is regulated. Here's what you need to know.

Under EU regulations, all roaming charges for temporary roaming within the EU/EEA will be abolished on June 16th 2017.

However, before that date, a transitional period – starting on April 28th 2016 – will see all networks and operators amend their rates, so when customers are roaming within the EU/EEA they will be changed their normal domestic rate plus a surcharge.

The domestic rate and surcharge are permitted by the EU, provided that the charge does not exceed the maximum retail rate permitted under the regulation (19c to make a call, 6c to send a text and 20c per MB excluding VAT).

If a customer has minutes, texts or data bundles available as part of their iD plan then these bundles also apply to regulated roaming services – calls made, texts sent and data per MB. Check out the breakdown of charges below. 
 

Customer with a bundle allowance

 
Calls made 6.15c per minute*
Calls received 1.4c per minute
Texts sent 2.46c per text
Data per MB 6.15c per MB
*A minimum 30 second charge applies.  

Customer without a bundle allowance

In this case, we charge the national rate plus a surcharge. 
Calls made 23.37c per minute*
Calls received 1.40c per minute
Texts sent 7.38c per text
Data per MB 7.17c per MB
*A minimum 30 second charge applies.  
 

Please note:

  1. These rates apply to all existing and new prepay and bill pay customers automatically.
  2. A 30 second minimum charge will be applied to calls made inside and outside the bundle allowance.
  3. The rates apply to iD customer roaming in any EU/EEA Member State including territories/principalities. See below for a a full list of countries.
  4. When roaming outside the EU/EEA zones, existing roaming rates apply.
  5. For full details on roaming regulation amendments, please see European Union, 1998-2016.
 

Western and Central European countries.

 
Austria Belgium Bulgaria Croatia Cyprus
Czech
Republic
Denmark Estonia Finland France
French departments
and territories in the
Indian Ocean
French Guinea Germany Gibraltar Greece
Guadeloupe Hungary Iceland Isle of Man Italy
Latvia Liechtenstein Lithuania Luxembourg Malta
Martinique Monaco Netherlands Norway Poland
Portugal Romania San Marino Serbia Slovakia
Slovenia Spain Sweden UK Vatican
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