We use cookies to give you the best possible experience on our website.
By using this website, you consent to the use of cookies in accordance with our
cookie policy.

Customer FAQ.

Important information about iD Mobile.

Contents

1. General FAQ
2. Bill Pay FAQ
3. Prepay FAQ
 

General FAQs

What is happening to iD Mobile?
On Tuesday 6th March 2018 a Provisional Liquidator was appointed to the company that operates the iD Mobile network. Service ceased on Friday 6th April 2018. On Monday 9th April 2018 the Liquidator’s appointment was confirmed by the High Court. On Monday 23rd April the Company ceased trading.

What happens after the last day of service?
From Monday 23rd April, any remaining iD Mobile customer accounts are now deactivated – customers can no longer make or receive phone calls, send or receive texts or use data and are unable to move their phone number to an alternative mobile network provider using the regular porting process.

Will iD Mobile customers be able to keep their mobile phone number?
Yes, if you have not moved to an alternative network provider yet wish to reactivate your number, you must complete this form and a member of the Liquidator’s team will be in contact with you.

What will happen to iD Mobile customers’ personal data once iD Mobile is closed?
iD Mobile will continue to comply with all of its obligations for the handling and storage of customer personal data in accordance with all relevant and applicable data protection legislation.

BILL PAY CUSTOMERS

Do iD Mobile customers have to keep paying for their handset?
As advised to all customers in the direct customer communications by email, in the direct customer communications by letter, in the press advertisements and on the iD Mobile Website FAQ’s;
 
“If you have an iD Mobile handset and there is a balance outstanding under your equipment contract I will be in further contact (by email or letter) by 30th March 2018 to arrange collection of future payments.”
 
The General Terms and Conditions of the contract with respect to your equipment or mobile phone handset was published in the Terms and Conditions Section of the iD Mobile website. The obligation to pay for your equipment or mobile phone handset remains unaffected and in that regard I would like to draw your attention to the following Clause of the Equipment Terms and Conditions from the iD Mobile website wherein it states;
 
Clause 3.9
“Your obligation to pay instalments of the Purchase Price to us under this Agreement is not contingent on us providing any good or service other than the provision of the Equipment to you.”
 
A copy of the general Terms and Conditions are available here.
 
The first payment by direct debit will be processed on/after 30th April 2018. Future direct debit payments will be processed on/after the last business day of each future month until the balance is cleared in full.

Is there someone to contact about payments?
The next payment by direct debit will be processed on/after 30th April 2018 and future direct debit payments will be processed on/after the last business day of each future month until the outstanding balance is cleared in full.

How are my payments to be taken if I cancelled my direct debit?
If an iD Mobile customer has cancelled their direct debit, a new one is needed to be set up. A direct debit mandate form will be shortly available on this website to facilitate this.

What happened to March’s payment and does that extend my contract by a month?
The February Bill (for which payment would normally be taken at the end of March) was not processed because services under the iD Services Agreement were provided free of charge to iD Mobile Customers until the 6th April.  There is no change to the equipment contract and all payments due will continue to be collected. The first payment by direct debit will be processed on/after 30th April 2018. The Liquidator will be in contact at a later date with customers to arrange payment of the February bill.

Can iD Mobile customers make a one-off payment rather than monthly instalments?
Yes. Customers with an outstanding handset balance can make a payment by electronic bank transfer to the following IBAN, clearly identifying their full name, ten digit mobile number starting 08x and iD Account number;
IBAN IE05 AIBK 9310 6336 2421 88

How do customers of iD Mobile unlock their iD phone so that they can switch networks?
iD Mobile customers that have a phone from iD Mobile that was bought before May 2016, the phone is likely to be locked for use on the iD Mobile network. Complete this form and a member of the Liquidator’s team will be in contact with you. 

iD Mobile customers that have a phone from iD Mobile that was bought after May 2016 the phone is not likely to be locked and should be able to be used with a SIM card from an alternative network provider.

If the phone was not bought from iD Mobile no action is required to use the phone with an alternative network provider.

Handy tip: To find out if your phone is unlocked pop a SIM card in from another network (ask a friend) and see if you get a network signal on the top of your phone.

What should customers of iD Mobile do if they have been contacted about paying overdue amounts owing to iD Mobile?
If payments are already overdue to iD Mobile, these amounts should continue to be paid in the normal way.

PREPAY CUSTOMERS

What will happen to any remaining credit on the account of iD Mobile Prepay customer?
The Company will not refund any credit balance, as set out in iD Mobile terms and conditions of use. 
 

FAQs Unlock Code Reactivate My Number Terms & Conditions

Top