iD Accessibility Statement.
It is important that our customers have access to telecommunications services regardless of age or disability. This section of our website is designed to comply with accessibility requirements and we hope you find it useful.
What is provided?
Accessible Top up Services
You can top up on iD mobile using cash and you can apply the voucher on your phone by typing *101*, followed by the voucher number and the # key (e.g.*101* 123456789012345#). Then hit the 'Send' or 'Call' button and the top up will be applied. We will confirm when its applied.
Accessible Directory Enquiries.
If you have a vision impairment and have difficulty reading the phone book you can register to avail of a free directory enquiry service. You can contact 1800 574 574 to obtain a registration form. As part of registration, you will need to provide certified confirmation that you are eligible to register for the 196 service. Once you are registered you will be allocated a special PIN number which you then provide to the 196 operator each time you make a directory enquiry.
If you find it difficult to read your online bill, there are other options available. We will make arrangements to deliver your bill in an accessible format. Please contact us directly at any time if you need to discuss your billing requirements.
iD offer a broad range of phones with many useful features that can assist people with a vision, hearing or mobility impairment. Before choosing any device you can talk through its features with our staff in any iD or Carphone Warehouse store. For example, if you have a hearing impairment we offer phones with volume control, vibrate and visual alert, hands-free and text friendly solutions. You should also note that if you wear a hearing aid/cochlear implant and you find that it is not compatible with the device you have purchased we also offer a refund or replacement within 14 days of your instore purchase.
iD plans are all about flexibility and we offer the choice you need, depending on how you use your phone. You can choose any combination of calls, text and data. We can offer you the highest data or text option together with the lowest calls allowance if that's what you need.
You can contact us 7 days a week 365 days a year in the following ways:
You can contact the iD Care team on 1747 from your iD phone or by calling 089 700 1747 from another phone
You can also use our Live chat service which will connect you directly to one of our agents for web chat.
You can also contact us by post. If you need to send us information in writing you can get us at iD Mobile, PO Box 511, Waterford Mail Centre, Northern Extension Industrial Estate, Waterford.
We also have an online form on our website which you can use to submit any question. We will endeavour to respond to any queries raised through our online form within 2 working days and will respond directly to the email address that you give.
Please note that iD will participate in the ComReg forum on Electronic Communications Services for People with Disabilities.
You can obtain more information on accessibility on the ComReg website. The guide to for people with disabilities and older people was developed by ComReg, the National Disability Authority and the telecoms industry and it provides useful information around handsets, billing options and costs. Click here for more information.
Please see below a list of other organisations that may be of interest:
If you have difficulty with the format of this accessibility statement you can view it in alternative formats
Accessibility Statement (pdf)
Accessibility Statement (large font)
If you require information in an alternative format, please let us know and will make arrangements for its provision.