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Terms & conditions.

 

 

 If you have any questions relating to these terms and conditions please contact your iD care team by calling 089 700 1747 between 8am-8pm.

THE GENERAL TERMS FOR ID MOBILE SERVICES

This iD Services Agreement is between you and us and sets out the terms and conditions that apply to the provision of the Services we provide to you. By completing the Application Process, you confirm that you understand and accept the terms and conditions of the Agreement.

This Agreement is a separate agreement to the iD Equipment Agreement and does not relate to the purchase of your Mobile Device or accessories.

1. HOW THIS AGREEMENT IS STRUCTURED.

1.1 This iD Services Agreement comprises (i) these General Terms for iD Services; (ii) the iD Plan chosen by you; (iii) the Rules which relate to your iD Plan; (iv) the iD Privacy Policy; (v) the Customer Form relating to this Agreement; (v) any Fair Use Policy; and (vii) any relevant Additional Services Terms (the 'Agreement'). Please take time to make sure you read and understand the details of your Agreement, including the Additional Services Terms which may apply at a later time when you decide to contract with us for those Additional Services.
1.2 You will find a list of definitions used in this Agreement in Section 14 of this Agreement.
1.3 When we use 'we', 'iD', 'us' and 'our' in this Agreement we mean Carphone Warehouse Ireland Mobile Limited (trading as iD), company number 546811, with its registered office at 3rd Floor Office Suite, Omni Park Shopping Centre, Santry, Dublin 9. When we use "you" and "your" in this Agreement we mean you, our customer, with whom we make this Agreement, and in the following Sections 5.6 and 21.4 it also includes a person who is or who we reasonably believe is acting on your behalf, or is using the Services, with your authority or knowledge.
1.4 This Agreement relates to your purchase of Services from iD, including Bill Pay, Prepay Services and any Additional Services.

2. WHEN YOUR AGREEMENT STARTS

2.1 Whether you are a Bill Pay customer or a Prepay Customer your Agreement starts from the date that you complete our Application Process to our satisfaction, and we accept you as a customer.
2.2 If you complete your Order online you can begin to receive Services once you receive and activate your iD SIM Card and you will be able to commence using the Services immediately upon such activation.
2.3 If you place an Order for an Additional Service or instruct us to change the Services or iD Plan in some way (for example, to bar calls) we will use reasonable endeavours to complete your Order or instruction as soon as possible, but there may be a delay in your Order or instruction being completed; we will not be liable to you for any costs, expenses or claims arising directly or indirectly out of such delay.
2.4 You acknowledge that any Order for Additional Services will be conditional on you accepting the Additional Services Terms applicable to the relevant Additional Services.

3. PROVISION OF THE SERVICES

3.1 We will try to provide Services to you at all times but, due to the nature of communication technology, we are not in a position to offer specific service levels. Services provided to you by us will not be fault free, uninterrupted and they may be impaired by too many people trying to use the iD Network at once, geographical, topographical, atmospheric, or other conditions (including buildings, underpasses, mountains, tunnels and other causes of interference) and/or circumstances beyond our reasonable control. The Services which we agree to provide to you may not be available in all parts of the Republic of Ireland. From time to time it may be necessary for us to temporarily suspend some or all of the Services in order to carry out support, repair, maintenance or change to the Services, the iD Network or to comply with Applicable Laws. The Services and iD Network services are provided over the Three Ireland (Hutchison) Limited mobile network.
3.2 You can use the Services abroad when Roaming is activated by you with our agreement. Even if you have activated Roaming as part of your Services with our agreement, Roaming may not always be available in all areas outside of the Republic of Ireland, sometimes because Overseas networks may be limited in quality and coverage. We will use reasonable efforts to give you access to Overseas networks but this will depend upon the arrangements between the foreign operators and us. Charges incurred by you using Roaming make take longer to be charged by us than charges incurred by you for non-Roaming Services.
3.3 You can use the Services to avail of International Services; but this facility may not include International Services to all countries or all international numbers from the Republic of Ireland or when Roaming.
3.4 In addition we do not guarantee the continuing availability of any particular Additional Service. We reserve the right to add to, substitute, or to discontinue any Additional Service at any time. You agree that you do not have a right to terminate your entire Agreement where we withdraw or amend an Additional Service, but in the case of amendment you may terminate the Agreement in so far as it relates to an Additional Service where you instruct us to do so.
3.5 Subject to the applications process and the credit rating that we determine applies to you, we may restrict your access to certain Services from time to time (for example by restricting your access to Premium Rate, Roaming and/or International Services) and will make you aware of applicable restrictions prior you to entering into the Agreement. You may contact Customer Care to request Services restrictions applicable to your Account to be lifted or applied but the decision to lift any restrictions is at our discretion.
3.6 For Bill Pay and Prepay customers a standard text message contains up to 160 characters; where the default language is changed from English or special characters or images are used then then the amount of characters per text message will reduce.

Bill Pay Customers:

3.7 If you are a Bill Pay customer we will set a limit on the Charges you may incur during each month (we call this a 'Spend Limit'). We may increase your spend limit once you have established a payment history on your account. You may request us to vary your Spend Limit by contacting Customer Care and we may agree to vary your Spend Limit at our discretion. Once we have established that you have exceeded your Spend Limit (which may take some time to establish, for example due to delays in capturing Roaming Charges), we may suspend the provision of some or all Services to you by us until payment of all Charges has been made and/or your Spend Limit is not exceeded. If suspension occurs you will need to contact Customer Care to pay outstanding Charges and to have your Services restored. Please note that the Spend Limit is operated at our discretion, and you may be able to incur Charges which result in you exceeding your Spend Limit. If this happens, you will still be liable to pay for all Charges incurred in excess of your Spend Limit. We may decide to restrict your ability to purchase or to avail of Additional Services based on your Spend Limit.

Prepay Customers:

3.8 If you are a Prepay customer we will limit the maximum amount of Top Up credit that you can add to your Account from time to time, and details of the maximum are set out in Section 10.13.
3.9 If a bank or payment card provider fails to honour your purchase of Top Up credit then we are entitled to charge on your Account for the Charges for the Services provided to you in anticipation of receipt of the payment for that purchase. Your Account may drop below a zero balance as a result of the Charges incurred but not received, you may not be able to receive Services in connection with the Account and you will need to apply additional Top Up credit to the Account to clear any negative balance on your Account and to begin receiving Services again.
3.10 Your Top Up credit is deducted as you use the Services and in accordance with your Prepay Plan and Rules. You cannot transfer Top Up credit applicable to your Account to any third party Account, to another Account owned by you or to another mobile number or SIM card, including any credit which we have applied to your Account notwithstanding you have not paid for that credit.

4. PREPAY - RESTRICTED MOBILE DEVICES

4.1 If you are a Prepay Services customer your Mobile Device will be locked for use on the iD Network so that you cannot use them to access other networks, and when Roaming will be locked to our preferred Roaming networks, for the duration of this Agreement (a 'Restricted Mobile Device').
4.2 If you have a Restricted Mobile Device the software on it, including all Intellectual Property Rights in that software, is owned or licensed by the Restricted Mobile Device manufacturer and you are permitted to use the software on a limited licence from the manufacturer.
4.3 You must contact us if you want your Restricted Mobile Device unlocked and you will need to meet our unlocking requirements (such as, for example, certain minimum Top Up requirements), the details of which are published on the iDmobile.ie website at iDMobile.ie/phoneunlock. We can help to arrange for your Restricted Mobile Device to be unlocked where we supplied the Restricted Mobile Device, subject to unlocking requirements.
4.4 We will only unlock your Restricted Mobile Device when there are no outstanding amounts payable in connection with this Agreement or payable under any iD Equipment Agreement. During the term of this Agreement you must not permit your Restricted Mobile Device to be unlocked via any unauthorised manner (i.e. other than by us, the manufacturer or as expressly permitted by the iD Equipment Agreement).
4.5 Prior to us arranging for your Restricted Mobile Device to be unlocked, you must ensure that you back-up or otherwise store separately any of your information or other data on the Restricted Mobile Device, as this data may be lost during the Restricted Mobile Device unlocking process. We are not responsible for any information or any other data which may be lost during the unlocking of your Restricted Mobile Device.
4.6 If your Restricted Mobile Device is reported stolen by you or a third party, or there is a failure to pay Charges under this Agreement or iD Equipment Agreement then we reserve the right to place a permanent block on the Restricted Mobile Device (known as blacklisting) which will restrict the handset from general use.
4.7 If you are a Bill Pay customer and using a Restricted Mobile Device, Section 4 does not apply to you but you will need to consider the terms and conditions of the iD Equipment Agreement, where applicable.

5. YOUR RESPONSIBILITIES

5.1 You shall pay us the Charges, in consideration of receiving the Services, in accordance with your iD Plan and Rules. The details of all Charges are available on request.
5.2 You may only use the Services as set out in this Agreement for personal use in the Republic of Ireland; this means you must not resell or commercially exploit any of the Services; this Agreement is not intended to allow you to avail of the Services for business purposes.
5.3 You must not connect any mobile device or equipment to the iD Network (whether a handset, SIM or other device) unless the device or equipment is compliant with international standards or such standards that we publish on www.iDmobile.ie from time to time.
5.4 You must not connect any mobile device or equipment to the iD Network (whether a phone, SIM or other device):
5.4.1 for the purposes of manipulating or abusing the Charges structure, including for Roaming fraud, permanent roaming, SMS abuse such as spamming, bulk texting or faking, Premium Rate abuse, interconnect fraud or subscription fraud; or
5.4.2 for the purposes of bypassing interconnect costs by terminating fixed to mobile calls or other communications as mobile to mobile calls or other communications.
5.5 You agree not to connect duplicate SIM Cards (with the same IMSI number) to the iD Network, or to manipulate your iD SIM Card to avoid or change the Charges you must pay (including Roaming Charges, Premium Rate Charges, SMS spamming/faking, interconnect fraud, subscription fraud or similar fraud and abuse).
5.6 You must not use, or allow anyone else to use, the Services, the iD SIM Card or an iD Mobile Number for:
5.6.1 fraudulent, criminal or other illegal activity;
5.6.2 any way which breaches another person's rights, including any Intellectual Property Rights, breach of confidence or privacy rights of a third party;
5.6.3 the copying, storage, modification, publishing or distribution of the Services or their content, except where we give you permission in writing or in accordance with this Agreement;
5.6.4 downloading, sending or uploading data of an excessive size, quantity or frequency (i.e. where such use is likely to have a detrimental impact to the provision of the Services); we may contact you if we regard your use of the Services is excessive, including by being contrary to a Fair Use Policy;
5.6.5 any way which breaches any security or other safeguards or any other way which harms or interferes with the iD Network, the networks or systems of others or the Services;
5.6.6 falsifying or deleting any author attributions, legal or other proper notices or proprietary designation or labels of the origin or source of software or other content contained in a file or data that you upload;
5.6.7 sending, uploading, downloading, using or re-using any material or other data or use which is or may reasonably be deemed illegal racist, offensive, abusive, indecent, defamatory, improper, harmful, immoral, obscene or menacing, a nuisance or a hoax (including to the operators who deal with enquiries concerning the Services), or is otherwise objectionable or unlawful or cause annoyance, inconvenience or needless anxiety; or
5.6.8 generating Artificially Inflated Traffic. Any such use shall give us the right to charge you any Charges due and terminate the Services and/or this Agreement immediately, without prejudice to our other rights and remedies.
5.7 You must always co-operate with us and follow our reasonable instructions to ensure the proper use, quality, safety and security of the Services, iD SIM Card, the iD Network and the Account. When you use a Mobile Device for connection to the iD Network and/or to avail of our Services, you must comply with all Applicable Laws relating to use and possession of that Mobile Device. You agree to use your iD SIM Card and the Services in accordance with the terms of this Agreement and any user guides or other reasonably instructions issued by us.
5.8 You acknowledge that the iD SIM Card provided by us to you does not belong to you, it remains our property and that you cannot sell your iD SIM Card, your iD Mobile Number, code or any associated number or agree to transfer them (other than through Porting it to another network in accordance with the standard Porting process) to anyone else without our prior consent.
5.9 If the iD SIM Card is lost, stolen, damaged, destroyed or used in an unauthorised manner we may charge you the amount specified in the List of Charges for reconnection to another iD SIM Card; see Section 10.6. You will be responsible for any Charges incurred as a result of unauthorised use of the Services, the Account and/or the iD SIM Card, or the information contained within your iD SIM Card, until you have notified us of the need to suspend the Services, Account and/or iD SIM Card, for example by telling us of your loss of your iD SIM Card or Mobile Device.
5.10 You agree to :
5.10.1 take adequate precautions to prevent unauthorised use, loss or theft of your iD SIM Card; and
5.10.2 inform our Customer Care as soon as possible if your iD SIM Card is lost, stolen, damaged, destroyed or likely to be used in an unauthorised manner and to co-operate with us in our reasonable security and other checks.
5.11 You must comply with any instructions we give you about the Services and, unless agreed otherwise, you must not reverse the charges on any telephone call or accept a reverse charged call.
5.12 You must not connect a GSM Gateway to the iD Network or otherwise establish, install or use a GSM Gateway in relation to the iD Network or the Services without our prior written consent, which may be withheld at our absolute discretion.
5.13 You agree that you are procuring the iD SIM Card provided by us to you, the person named on the Account, and the Services solely for your personal use and that you will not re-sell or otherwise act as any form of distributor in respect of the iD SIM Card or the Services.
5.14 You must tell us immediately if anyone makes or threatens to make any claim or issues legal proceedings against you relating to your use of the Services, your Account, your use of an iD SIM Card or the Content (a 'Claim') and you will, at our request, immediately stop the act or acts complained of. If we ask you to, you must promptly provide us with details of any Claim(s) in writing.

6. THINGS WE MAY HAVE TO DO

6.1 Occasionally we may decide or be required to:
6.1.1 change the iD Mobile Number, an iD SIM Card or any other name, code or number or technical specification associated with the Services or Account for reasons beyond our control, including where requested to do so by a governmental or regulatory body, for security reasons or where we reasonably believe that the alteration will enhance your use of the Services; and we will endeavour to give you reasonable notice where this will impact on your availing of the Services;
6.1.2 change your iD SIM Card or the iD SIM Card configuration;
6.1.3 give you instructions which we believe are necessary for reasons of health, safety or the quality of Services to you or any other customer, or to comply with Applicable Laws;
6.1.4 temporarily suspend the Services (or any part of them) for operational reasons, for example in an emergency or for reasons of security; and
6.1.5 bar certain numbers from the Services on a temporary or permanent basis in order to prevent fraud, abuse of the Services, breach of this Agreement, to comply with Applicable Laws or in circumstances where we would or are likely to suffer a loss from use of those numbers.
6.2 We may publish an acceptable use policy and/or fair use policies which provide more details about the rules for use of certain Services in order to ensure that use of the Services is not excessive, to manage our Network, to combat fraud and where the Services we offer or may introduce require certain rules to ensure they can be enjoyed by our customers (each a 'Fair Use Policy'). Our Fair Use Policy will specify any action we will put in place to manage your traffic (such as throttling/slowing down the speed of your data service) to avoid overfill of the Network. If a Fair Use Policy applies to your Account this will be detailed in your iD Plan and Rules and can be reviewed here www.idmobile.ie.
6.3 We reserve the right to monitor your usage of the Services, and if we reasonably determine that your use is in breach of any applicable Fair Use Policy, we may do one or all of the following:
6.3.1 request you to moderate your use of the Services; or
6.3.2 suspend your Services or use of your iD SIM Card, in whole or in part.
6.4 We may amend any Fair Use Policy from time to time by notice to you, for instance, if we discover that the Services are being used fraudulently or for fraudulent purposes, or the excessive use of certain services is causing problems for iD, the iD SIM Card, our iD Network or for other users, or if we introduce new services which may require certain rules to ensure that such new services can be enjoyed by our customers.

7. SUSPENSION OF THE SERVICES

7.1 At our discretion we may suspend or restrict you availing of Services or your Account, and may stop your iD SIM Card from making calls (other than to the emergency services), sending MMS and/or SMS messages and/or sending or receiving data and/or disconnect your iD SIM Card from the iD Network if:
7.1.1 we have reasonable cause to suspect that this Agreement has been entered into fraudulently or we are satisfied that fraudulent or improper use of your Mobile Device or the Services is taking place;
7.1.2 we need to modify or conduct maintenance on the Network;
7.1.3 for security or technical reasons it is not possible to provide the Services; or
7.1.4 we are required to suspend Services by emergency services, by a regulatory or government authority, or for another reason outside our control.
7.2 We can also, at our discretion, suspend or restrict your Services if:
7.2.1 you exceed your Credit Limit or Spend Limit;
7.2.2 you breach this Agreement with us (for example by failing to pay us Charges when they are due);
7.2.3 you tell us your Mobile Device has been stolen or if we have reasonable cause to suspect fraudulent use of a Payment Method, Account, iD SIM Card and/or Mobile Device;
7.2.4 you do not comply with Applicable Laws which apply to your use of the Services;
7.2.5 you engage in an activity which we reasonably consider could have an adverse impact on other users, is in breach of any Fair Use Policy, or you do anything (or allow anything to be done) which we reasonably think may damage or affect the operation of the iD Network such as (for example) creating a GSM Gateway, Artificially Inflated Traffic or similar;
7.2.6 you are not generally using the Services as supplied for personal use in the Republic of Ireland;
7.2.7 you have bankruptcy or insolvency proceedings brought against you, or if an arrangement with creditors is made, or a receiver or administrator is appointed over your assets; or
7.2.8 you are persistently abusive or make threats or otherwise act illegally towards our staff or property, or that of our agents.
7.3 We will try to tell you when we are suspending or restricting Services but we are not required to do so.
7.4 Unless we consider it reasonable not to charge you because of the cause of the suspension or restriction, you will be liable for any monthly Charges incurred during the period of suspension and may also be liable for any referable Charge set out in the Rules to lift any suspension or restriction on your Account.

Prepay Customers:

7.5 If you are a Prepay customer then in addition to the circumstances set out in Sections 7.1 and 7.2 we may suspend or restrict all Services if you choose not to purchase Top Up credit or make a chargeable use of your Prepay Service for a period of six months and will give prior notice of such suspension or restriction. If we exercise our rights to suspend (as opposed to restrict) the provision of Services to you under this Section 7.5, your existing credit will be lost, however you will be able to request us to recommence provision of the Services to you provided you request this within 12 months of the Services having been suspended.

8. CANCELLATION OR TERMINATION OF THE AGREEMENT

8.1 Either of us may end this Agreement without a reason by giving the other 30 days' notice in writing, using the details in our Code of Practice as set out in Section 18 or on the iDmobile.ie/contactus page. If you wish to terminate please contact Customer Care and we will advise what you have to do.
8.2 We may terminate the Agreement at any time on giving you notice, without liability, if, having suspended Services for a reason specified in Section 7, we are of the reasonable opinion that the reason continues to exist and/or has not been rectified within a reasonable period of a request from us to you to do so.
8.3 We may immediately terminate the Agreement and withdraw any Services without notice or without liability if:
8.3.1 you become bankrupt; you have bankruptcy or insolvency proceedings brought against you; if you enter into a voluntary arrangement or composition with your creditors; or a receiver or administrator is appointed over your assets;
8.3.2 you die or are legally incapacitated;
8.3.3 you have not accessed the Services in any period of six (6) consecutive months;
8.3.4 any representation, warranty or statement made by you to us is or becomes untrue in any material respect;
8.3.5 we must do so in order to comply with any Applicable Laws;
8.3.6 we reasonably believe that any of the Services have been used negligently, illegally or fraudulently by you, or by a third party as a result of your negligence or recklessness;
8.3.7 you use your Account for any unlawful or other inappropriate purposes;
8.3.8 for any reason the Agreement becomes unenforceable or void; or 8.3.9 we cease to be able to use the Network; If we take such action we will immediately give you notice in writing that we have done so.
8.4 We reserve the right to process or cancel any transactions connected with this Agreement in progress: (i) on termination of the Agreement; or (ii) on suspension or withdrawal of any of the Services. We are not responsible for any loss you may incur as a result of any transaction not being processed as part of the Services after termination of the Agreement or after any suspension or withdrawal of any of the Services.
8.5 If we change the terms or conditions of the Agreement and you do not accept the change then you have a right to terminate the Agreement without penalty by notifying us within 30 days of the date we tell you about the change. If you do not issue a termination notice in that period then your continued use of the Services indicates you agree to the change. This does not apply where the increase or change relates solely to Additional Services in the case of which we will advise of your right to cancel or stop using that Additional Service without penalty.
8.6 If you make this Agreement by means of a distance sale or at a location that is not our normal business premises (in other words a contract that is subject to consumer protection legislation relating to cooling off periods) then, in accordance with your statutory entitlement, you have a right to cancel the Agreement within 14 days of the of us accepting you as a customer (the "Cancellation Window). In order to cancel this Agreement you must notify us of the cancellation of the Agreement by contacting Customer Care before the end of the Cancellation Window. You will remain responsible for Charges that apply for using any Services provided during the period prior to the cancellation taking effect. If you have a separate iD Equipment Agreement then you will need to deal with that agreement separately, including in relation to any cancellation rights that you might have pursuant to that iD Equipment Agreement.
8.7 If your Agreement is ended (whether or not you are a Bill Pay or Prepay customer):
8.7.1 your access to the Services will be disconnected;
8.7.2 you will no longer be able to use your iD Mobile Number unless you have ported this number to another network;
8.7.3 you must immediately pay us all Charges incurred prior to disconnection;
8.7.4 your Account will be closed and all remaining allowances, discounts and top ups (if you are a Prepay customer) and credit balances will be irrevocably rendered unusable by you and non-refundable; and
8.7.5 the ending of this Agreement shall not affect any rights of action or liabilities that may already have come into existence before it ends.

Bill Pay Customers:

8.8 If you terminate your Agreement you must pay us all outstanding Charges including the outstanding monthly Charges which would ordinarily payable during the notice period. Any Charges received from you are non-refundable on termination. Where you have agreed to avail of a discount on your iD Plan by committing to purchase specific Services for a fixed period, and you cancel the Agreement before that period has expired, then you will be required to pay the total amount of any discount that has been applied to your Account as a condition of termination.

Prepay Customers:

8.9 You can terminate this Agreement by not Topping Up your Account in any six month period, and not making use of your Services in a manner which incurs a Charge in that six month period.

9. INTERNET ACCESS

9.1 If you have a Mobile Device, which enables access to the internet ('Mobile Internet Device'), the terms and conditions in this Section 9 also apply to you including when availing of the Services via the Mobile Device.
9.2 The internet is not a secure environment. Unwanted programs or material may be downloaded without your knowledge which may give unauthorised persons access to your Mobile Internet Device and the information stored on your Mobile Internet Device; these programs may perform actions that you have not authorised, possibly without your knowledge.
9.3 We or our contractual partners may provide links to other websites, apps or resources which you access whilst using the Services or in connection with the Agreement. We neither accept responsibility for, nor endorse, third party websites, apps or resources, nor their content. Your dealings with, and interest in, promotions, services, or merchants accessed by using your Mobile Internet Device using the Services are solely between you and the person with whom you are dealing. You are solely responsible for evaluating the accuracy and completeness of any of the content and the value and integrity of goods and services offered by third parties over the Services and/or using the Mobile Internet Device. We will not be a party to or in any way responsible for any transaction concerning third party goods and services or for any losses or damages that may arise from any such dealings with third parties except in the case of negligence on our part.
9.4 For Internet access, you understand that all the visual, textual or other information published or otherwise made available (directly or indirectly) on the Internet using the Services ('Information') whether publicly posted or privately transmitted, is the sole responsibility of the person from which such Information originated. This means that you, and not us, are entirely responsible for all Information that you upload, email, download or otherwise transmit or receive via Internet access.
9.5 We will use reasonable endeavours to maintain Content which we may make available to you, without charge, from time to time, but it may be incomplete, out of date or inaccurate and is provided on an 'as is' basis. We may vary the Content or the technical specification of the Services from time to time. It is a condition of us allowing you access to such Content that you accept that we will not be liable for any action you take in reliance on the Content. Such Content, when made available to you by third parties, will be subject to the third party's terms and conditions. If we make Content available to you in return for a Charge, it will be an Additional Service and the relevant Additional Services Terms will apply to that Content.
9.6 You may only use the Content in a way that does not infringe the rights of others, including third party intellectual property rights ('Approved Use') and you must comply with all other instructions issued by us regarding use of Content. You shall not store, modify, transmit, distribute, broadcast, or publish any part of Content other than for an Approved Use. The re-selling, copying or incorporation into any other work of part or all of the Content in any form is prohibited save that you may print or download extracts of the Content for your personal use in the Republic of Ireland only.
9.7 We reserve the right to implement reasonable traffic management measures in our network that may impact access to and distribution of content, use applications and services and use terminal equipment of your choice for as long as necessary on specific traffic categories to optimise overall transmission quality. As set out in Section 6.2 we may publish fair use policies from time to time. We may implement traffic management (such as blocking, slowing down, or compressing traffic) for specific reasons permitted under regulation such as to comply with EU and Irish law, to ensure network security and integrity and to manage and mitigate exceptional or temporary network congestion. These exceptional measures may temporarily impact the speed and quality of service experienced.
9.8 We do not advertise a mobile internet speed as speeds are not consistent due to the variable factors that may impact on the speed and service received. This includes your location, your device capability, your distance from the serving mobile site, the number of other users on that site, the location of your modem if using indoors, building insulation, the modem wifi signal strength and topographical issues arising in the case of valleys, mountainous terrain, trees, buildings and other terrain. If you are unhappy with your internet access service you can contact us and we will seek to address your complaint in the way set out in section 18.

10. CHARGES AND PAYMENT

10.1 Details of all Charges are published on www.iDmobile.ie or are available on request from Customer Care. We may on giving you notice change the Charges from time to time, and you will have the rights set out in Section 8.5 if we do so.
10.2 If we provide you with a credit to your Bill Pay or Prepay Account (for example as a goodwill gesture), such credit will be deducted from your Charges until the credit has been used. These credits cannot be redeemed for cash and any unused credits are non-refundable upon disconnection of your Service or termination of this Agreement.
10.3 Charges will include VAT where applicable.

Bill Pay:

10.4 By default your bill is provided to you online through your MyiD. If you would prefer to receive your bill in a paper format please contact Customer Care and we will arrange this for you free of charge.
10.5 The Charges that we bill you for are calculated in accordance with your iD Plan and Rules. Depending on the iD Plan and Rules that apply to you, you may have choices that you can take from time to time, which choices provide you with flexibility to vary the Services that you avail of and the Charges that you pay; details of choices available to you are contained in the iD Plan and Rules. Any changes to your iD Plan that you request and that we agree will take affect after your next bill date.
10.6 You are liable for the Charges if your iD SIM Card is lost or stolen up until the point at which you tell us what happened and also request that we suspend or terminate the link between the iD SIM Card and your Account. Bill Pay: Spend Limit.
10.7 You are liable for any Charges up to and in excess of your Spend Limit, and for any Charges applied late to your Account, arising from our late receipt of usage records (for example records of your Roaming from a Roaming partner). If we advise you of the Charges due or discharged on your Account from time to time this amount is based on the information that we have received to date and may not contain all information regarding Charges which are payable by you.
10.8 Your first monthly bill will include a pro-rated Charge from the date you connect until your first bill date and a further month's Charge is then charged and payable by you in advance.
10.9 You agree to pay the Charges and other amounts payable to us pursuant to this Agreement using Direct Debit. Charges are payable to us by Direct Debit on the dates notified to you following acceptance of your Order. We will apply for payment approximately 14 days from the date of any bill. You may use an alternative payment method to settle any Charges in the event that your Direct Debit fails. You are also responsible for reinstating your Direct Debit for future payments. You must tell us promptly in writing if you change your name and address or there are any changes to your bank account or payment card arrangements that may affect your payment of the Charges.
10.10 Your monthly bill will state the amount you owe and due date for any payment. We may issue interim bills to you at our discretion.
10.11 If you fail to pay your bill by the due date we may charge you interest on the amount unpaid at the rate of 2% above the base lending rate of Allied Irish Bank plc. We may take this interest from any credit balance on your Account. We may also charge reasonable administration charges arising from collection costs as a result of you not paying any amounts owed. We may also charge you the charges incurred by us as a result of failed Direct Debit or other payments, as part of the Charges.

Prepay: Top Ups

10.12 If you are a Prepay customer you pay for the Services by purchasing Top Up and adding this to your Account. Your Prepay Services are charged and your credit balance is deducted in accordance with your iD Plan and Rules. Depending on the iD Plan and Rules that apply to you, you may have choices that you can take from time to time, which choices provide you with flexibility to vary the Services that you avail of and the Charges that you pay; details of choices available to you are contained in the iD Plan and Rules.
10.13 You can apply Top Up credit by a range of means that may change from time to time and the amount of call credit on your Account cannot exceed €500 at any time.
10.14 Top Up vouchers which we make available to purchase, and which you purchase but which you do not apply to your Account, will expire after 24 months and once applied the credit balance will expire after six months if you fail to Top Up again or make chargeable use on your Account in that period. Certain retailers may apply a charge for purchasing Top Up credit/vouchers which you acknowledge is outside our control.

11. EMERGENCY SERVICES

11.1 You can use the Services to contact emergency services free of charge on 999 or 112 in the Republic of Ireland. In accordance with Applicable Laws your location information shall be provided to the authority handling emergency services calls.
11.2 Access to emergency services requires that you have power in your Mobile Device. You may also be restricted from accessing emergency services for operational or technical reasons beyond our control.

12. DIRECTORY ENQUIRIES AND CALLING LINE IDENTIFICATION

12.1 You have a right to an entry, without charge, in the National Directory Database (NDD) at any time. On your written request to Customer Care we will include your name, address and your iD Number in the list we sent to the NDD and request that you will not be included on the NDD opt in direct marketing list
12.2 We may have calling line identification activated which allows the display of your iD Number when you call. You have the ability to prevent the presentation of calling line identification and can request details of how to deactivate calling line identification from Customer Care. The identity of your iD Number will always be sent if calling emergency services and may also be required to be sent to support delivery of Services.

13. PORTING

13.1 If you are Porting to or from us or are Porting to or from another mobile operator then you will need to comply with the Porting requirements of us and of the other mobile operator. We will not apply any charge for Porting your iD Mobile Number.
13.2 When you are Porting to us you confirm that you are authorised to request the Port to us and understand that any request to Port to us will terminate your service with your existing operator, that you may experience some loss of service and that existing services will not transfer and that we do not undertake to provide these.
13.3 When you are Porting to or from us you also agree that existing unused Top Up, Services billed in advance, unused allowances or other benefits will not transfer and may be lost.
13.4 Any contractual obligations, charges, Charges and amounts owed to us or to another mobile operator will remain due, unaffected by Porting and shall be subject to the terms and conditions that you have agreed with your service provider or this Agreement (as the case may be).
13.5 We do not give any commitment that your iD Number can be transferred to or from us and may reject your request to or from our iD Network where the information provided is inaccurate or false, if you owe any amounts to the mobile operator you are transferring from or for other valid technical or operational reasons.
13.6 You may need an unlocking code to ensure your existing Mobile Device works on our Network and you will need to obtain this from the service provider you are Porting from.

14. LIMITATION OF LIABILITY

14.1 We will not be liable under this Agreement for any loss or damage caused by circumstances where:
14.1.1 there is no breach of a legal duty of care owed to you by us;
14.1.2 such loss or damage is not a reasonably foreseeable result of any such breach; or
14.1.3 such loss or damage results from the breach by you of any term of this Agreement.
14.2 To the extent permitted by Applicable Laws our liability shall not in any event include losses related to any business of a customer, lost data, lost profits or business interruption.
14.3 Nothing in this Agreement shall:
14.3.1 exclude or limit our liability for death or personal injury resulting from our acts or omissions or those of our servants, agents or employees; or
14.3.2 limit your rights as a consumer or any other statutory rights under Applicable Laws.
14.4 All Services are provided on a commercially reasonable basis. Although we will provide the Services with reasonable skill and care, we make no warranty that the Services will meet your exact requirements or that they will always be available.
14.5 We are not liable for any loss or damage arising from any refusal to carry out any instruction for a payment from your Account where we are entitled to do so in accordance with this Agreement or by Applicable Laws, or for any loss or damage you may suffer as a result of the way in which any such refusal is communicated to you or to others.
14.6 Notwithstanding any other provision in this Agreement, we may take whatever action we consider appropriate to meet our obligations, either in the Republic of Ireland or elsewhere in the world, relating to the prevention of fraud, money laundering or terrorism and to the provision of financial and other services to persons who may be subject to sanctions; this action may include investigating and intercepting payments into and out of the Account and making enquiries to establish whether a person is subject to sanctions. This may result in a delay or failure to execute instructions received or in the receipt of cleared funds.
14.7 You acknowledge and agree that, to the extent permitted by law, we shall not be liable for any loss, damage or other liability suffered by you or any third party which arises as a result of taking such action.
14.8 Each provision of this Section 14 operates separately. If any part is disallowed, or is not effective, the other parts will continue to apply even after the Agreement has been terminated or cancelled.

15. MATTERS BEYOND OUR REASONABLE CONTROL

15.1 If either of us cannot do what we have promised in this Agreement because of something beyond our reasonable control such as, without limitation, lightning, flood, exceptionally severe weather, fire, explosion, terrorism, war, military operations, national or local emergency, civil disorder, industrial disputes (whether or not involving our employees), acts or omissions of persons for whom we are not responsible (including other telecommunication providers), inability to communicate with third parties for whatever reason, failure of any computer system, failure of any telecommunications network, prevention from or hindrance in obtaining any energy or other supplies, labour disputes of whatever nature, late or mistaken payment by an agent or any acts or omissions of our agents or third parties, such party will not be liable for this.

16. USE OF YOUR INFORMATION

16.1 We and our group companies will collect and process certain Personal Information when you first connect for Services (such as the details you give us on your order forms), when you use Services (such as your calls, text and data usage), location information and in the course of your dealings with us. By entering into this Agreement you explicitly agree to your use of Personal Information in the manner specified in this Section and in the iD Privacy Policy which is available on www.iDMobile.ie or on request through Customer Care.
16.2 We use this Personal Information for a range of purposes as set out here, and in the iD Privacy Policy including assessing your application, checking your identity, credit checks, to prevent and detect fraud, crime and money laundering, to provide you with the Services, to administer your Account, for billing purposes for ongoing credit management, bad debt control and fraud prevention, for customer profiling, research and statistical analysis and other legitimate business purposes. You can refer to the iD Privacy Policy for more details on how we obtain, process and use your information.
16.3 Your information may be shared with third parties such as other network operators (to provide services, Port your iD Number, to prevent fraud and in relation to debt), and with law enforcement, regulatory or government bodies where Applicable Laws permit or requires it.
16.4 If you have given us consent to do so, we will use your Personal Information to market you about our products and services that may be of interest and also products and services of our group companies and certain select third parties; we will do this while you are a customer with us and also for a reasonable time after termination of this Agreement (to see if you want to come back to us). If you do not wish to receive marketing information you can contact us at any time in Customer Care on www.iDmobile.ie. You can also change your preference at any time on MyiD.
16.5 You have a right to request access to the Personal Information and any other personal data that we hold about you. An administration charge may apply. You also have the right to amend or delete any such information that is incorrect. If you would like to contact us to request access or update Personal Information and any other personal data that we hold about you please contact Customer Care. You can also refer to the iD Privacy Policy for more details.
16.6 We may administer your Account and provide services from countries outside the European Economic Area that may not have the same data protection laws as the European Economic Area and you agree to our doing that. However, we will have contracts or other legal mechanisms in place to ensure your Personal Information is adequately protected, and we remain bound by our obligations under the Applicable Laws even when your Personal Information is processed outside the European Economic Area.
16.7 We may monitor, record, store and use any telephone, email or other electronic communications with you for training purposes, to check any instructions given to us and to improve the quality of our customer service.

17. NOTICES

17.1 You may send us notices under or in connection with this Agreement. The details on how to contact us are included in our iD Code of Practice for Complaint Handling and on www.iDMobile.ie.
17.2 We may send notices to you under or in connection with this Agreement:
17.2.1 by posting them to the address of which you have informed us;
17.2.2 by SMS, which shall be sent to your iD Number, or
17.2.3 by email to the email address of which you have informed us.
17.3 Notices sent by post will be deemed to have arrived at their destination within three working days after posting and notices delivered by hand or given by SMS or e-mail shall be deemed to have been delivered the day after the day the notice is sent.

18. COMPLAINTS

18.1 If you ever wish to complain about the Services or the Charges payable for those Services, we will endeavour to handle such complaints fairly, efficiently and confidentially. We have set out details on how we handle complaints in the iD Code of Practice for Complaint Handling which is available on www.iDmobile.ie. You may contact Customer Care regarding any complaint or on www.iDmobile.ie.
18.2 If you are not happy with the way that we deal with any complaint or disagreement then you can contact the Commission for Communications Regulation (ComReg) and contact details are included in our iD Code of Practice for Complaint Handling.
18.3 The iD Code of Practice for Complaint Handling also includes details on maintenance and customer support services, the processes for initiating and settlement of disputes, and details on how to request a refund or compensation if specified commitments are not met (where applicable).

19. TRANSFERRING THIS AGREEMENT

19.1 We can transfer the benefit and you agree that we can transfer the obligations under this Agreement to any third party (including any member of the Group). You consent to and authorise us to disclose to any prospective assignee or its employees, or agents any information relating to you in respect of this Agreement which is in our possession. We may disclose such information to third parties for the purposes of the said transfer or assignment. This authorisation constitutes consent for the purposes of the Data Protection Acts, 1988 and 2003.
19.2 You agree that you have entered into the Agreement for your own benefit and not for the benefit of another person, and may not subcontract or assign any of your rights or obligations under the Agreement.

20. CUSTOMER CARE

20.1 Where we refer in this Agreement to you contacting Customer Care, we mean contacting us on 1747 from your Mobile Device or +353897001747 from another device.

21. GENERAL

21.1 If you or we breach this Agreement and the other chooses to overlook it, this will not prevent the other from taking further action at a later time. Further, if you breach this Agreement in a manner that allows us to terminate the Services but we elect just to suspend them instead, we can still end this Agreement if you breach it again.
21.2 For your own protection, you must keep confidential the electronic serial number of your Mobile Device, any lock code(s) associated with your Mobile Device, your voicemail access number, and any other personal identification password or security number. When choosing a password, you must not use words that are obscene or likely to cause offence. Certain Services have default pin numbers ad you should always change from a default pin.
21.3 We make every effort to ensure the security of your communications. You are however advised that for reasons beyond our control, there is a risk that your communications may be unlawfully intercepted or accessed by those other than the intended recipient. For example, your communications may pass over third party networks over which we have no control and if you are connected to an analogue network, there is no protection for your communications over the air interface. If you are connected to the digital network, your communications over the air interface with our systems are encrypted providing a greater level of protection, but even this cannot be guaranteed. Please also read carefully the instructions provided with your Mobile Device or made available to you when you activate it. Depending upon the manufacturer, model and software on it, your Mobile Device may send information stored on it and receive information to and from certain third parties without your knowledge.
21.4 This Agreement also applies to use made of the iD SIM Card, and Services availed of, by someone other than you (for example if you lend or give your Mobile Device to someone else, or allow them to access Services using the iD SIM Card or connected to the Account).
21.5 You confirm that you are at least 18 years of age, are resident in the Republic of Ireland, have full contractual capacity to agree to this Agreement and that you are able to make the payments under the Plan and for your use of the Services.
21.6 This Agreement and all our dealings with you in connection with the Agreement, shall be exclusively governed by the laws of Ireland and in the event of any dispute all parties shall be bound exclusively by the jurisdiction of the Irish courts.
21.7 All rights vested in us by this Agreement are in addition to all rights vested or to be vested in us at common law or by statute. This Agreement constitutes the entire agreement between us in connection with the Services provided to you by us and supersedes any arrangements, understandings, promises or agreements made or existing between us and you in relation to those Services.

22. DEFINITIONS

22.1 In this Agreement, certain words shall have the following meanings:

Account: the account opened by you with us which is the account which we agree may be utilised by you in availing of the Services.

Additional Services: optional services that we make available to you from time to time, which you may choose to take from us;

Additional Services Terms: the terms and conditions which apply to Additional Services, in addition to this Agreement which you may contract with us in the future to supply to you;

Agreement: means the documents set out in Section 1.1;

Applicable Laws: any legislation, laws, regulations or rules at any time and any requirement or demand of any relevant authority, that apply to us, this Agreement and/or the Services;

Application Process: the process, determined by us from time to time, pursuant to which you request us to enter into this Agreement with you, and which includes the Customer Form;

Approved Use: has the meaning given to it in Section 9.6;

Artificially Inflated Traffic: any situation where the flow of calls to any particular revenue share service and/or GSM Gateway is, as a result of any activity on or on behalf of the party operating that revenue share service or GSM Gateway, disproportionate to the flow of calls which would be expected from good faith commercial practice and usage of the iD Network;

Bill Pay: an iD Plan where you pay: (i) a monthly Charge in advance for specific Services and use of the iD SIM Card and iD Mobile Number; and (ii) a monthly Charge in arrears for specific Services and Additional Services;

Cancellation Window: has the meaning given to it in Section 8.6;

Charges: the charges payable for the Services (including the Additional Services) calculated in accordance with the relevant the iD Plan and in our List of Charges, including any connection fee (a once only payment if applicable), monthly (or other periodic) line charge, call, SMS, MMS, browsing, Roaming, International Services, premium rate services and data charges and any other charges connected with using your Mobile Device to avail of Services;

Claim: as defined in Section 5.14;

Content: textual, visual or other information, software, photos, video, graphics, music, sound and other material appearing on or available through the Services, including all information supplied by us or content providers from time to time;

Customer Care: our customer care unit; details of how to contact them are contained at Section 20;

Customer Form: the initial form that you must complete called the Customer Form, which is an Order, pursuant to which you offer to enter into this Agreement with us;

Fair Use Policy: any fair use policy or policies described in Section 6.2;

Group: Carphone Warehouse Ireland Mobile Limited, together with its subsidiary and holding companies and any subsidiaries of such holding companies whether direct or indirect from time to time;

GSM Gateway: a single point of access to a GSM network capable of using multiple iD SIM Cards;

iD Code of Practice for Complaint Handling: the code of practice published by us from time to time at idmobile.ie/legalstuff which, for the avoidance of doubt, does not form part of this Agreement;

iD Equipment Agreement: a separate agreement pursuant to which you may have agreed to purchase a Mobile Device from us;

iD Number: a unique number given by us to you, and associated with your Account and iD SIM Card;

iD Plan: the specific price plan set out in the Rules to which you have signed up as part of your Order;

iD Privacy Policy: the privacy policy set out on our website at www.idmobile.ie/privacy-and-cookies;

iD SIM Card: the subscriber identity module card containing data (including your identity, your Account and other Personal Information) used to receive the Services;

Information: has the meaning given to it in Section 9.4;

International Services: is an Additional Service, more fully described in the Additional Service Terms applicable to International Services;

Intellectual Property Rights: patents, rights to inventions, copyright and neighbouring and related rights, moral rights, trade marks, service marks, trade names, business names and domain names, rights in get-up, goodwill and the right to sue for passing off, rights in designs, rights in computer software, database rights, rights in confidential information (including know-how and trade secrets) and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world;

List of Charges: the list detailing all our Charges (including call Charges) which is available on our website, www.idmobile.ie, in our stores in the Republic of Ireland or by contacting Customer Care;

Minimum Period: any minimum period applicable to the discounts on the Charges for Services (where applicable in relation to your iD Plan), which starts from the day on which the discount on the Charges are first provided;

MMS: Multimedia Messaging Service;

Mobile Device: a cellular telephone or other device used by you to receive or use the Services; Mobile Internet Device: has the meaning given to it in Section 9.1;

MyiD: the account management services which we may make available to you from time to time on www.idmobile.ie where we may allow you to view information relevant to your Account, the Services, your Charges and the choices available to you dealing with Services and Charges;

iD Network: the public switched telephone network and/or a wireless telegraphy telephony link by of a cellular radio system used by us to provide the Services;

Order: any requests that you submit to us verbally or in writing (including online) for any of the Services from time to time, including requests for both Additional Services;

Overseas: any location outside of the Republic of Ireland;

Payment Method: the payment details that you provided to us, and method you have selected, in order to pay for the Services;

Personal Information: the data relating to you from which you can be identified, provided by you to us, or is otherwise generated through your dealings with us or use of the Services or in connection with this Agreement;

Porting: transfer of a mobile device number or identifier from one network to another;

Prepay Services: the Services the Charges for which, pursuant to the Rules, are required to be prepaid by you in full, in advance;

Restricted Mobile Device: has the meaning given to it in Section 4.1;

Roaming: using a mobile Service (including the ability to make and receive calls, messaging services, the ability to send and receive data by means of the iD Network) and any Additional Service supplied to you by us from time to time whilst your Mobile Device is outside of the Republic of Ireland;

Rules: the rules applicable to your iD Plan as published on www.iDmobile.ie;

Services: all or part of a service provided to you by us through the iD Network, including the ability to make and receive calls, messaging services, the ability to send and receive data by means of the iD Network, and any Additional Services supplied to you by us from time to time;

SMS: short messaging service;

Spend Limit: the maximum value of Services which we agree you can incur and your monthly Charges; and your particular "Spend Limit" is determined as set out in Section 3.7;

Top Up: a transfer of money to us to pay for the provision of Services to a Mobile Device in connection with a Prepay Account;

we, iD, us and our: Carphone Warehouse Ireland Mobile Limited (trading as iD under company number 546811), of 3rd Floor Office Suite, Omni Park Shopping Centre, Santry, Dublin 9

you and your: the customer, named in the Application Process, with whom we make this Agreement.

22.2 In this Agreement where the context so allows, reference to any gender includes all genders and the singular includes the plural and vice versa.
22.3 In this Agreement any reference to any statute, statutory provision or to any order or regulation shall be construed as a reference to that statute, provision, order or regulation as extended, modified, amended, replaced or re-enacted from time to time and all statutory instruments, regulations and orders from time to time made thereunder or deriving validity therefrom.
22.4 In this Agreement headings are for convenience only and are not to be taken into account when interpreting this Agreement.
22.5 Copies of this Agreement and all other documents that constitute the Agreement may be obtained from Customer Care or the website www.idmobile.ie at any time.
22.6 Any words following the terms 'including', 'include', 'in particular', 'for example' or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.

23. SEVERABILITY

23.1 If, at any time, any provision of the Agreement (or any part of a provision of the Agreement) is or becomes illegal, invalid or unenforceable, that shall not affect or impair the legality, validity or enforceability of the remainder of the Agreement (including the remainder of a provision where only part thereof is or has become illegal, invalid or unenforceable).

Effective April 2016 X

Price plan terms.

iD Prepay Plan Rules

These iD prepay plan rules are in addition to, and form part of, the General Terms for iD Services.

Availability: The iD Prepay Plan is available to new and existing customers. Existing price plan allowances or features will not be transferable to this price plan.

Top up: The plan provides 30GB data, iD to iD calls and texts and 300 minutes to Irish landlines and mobiles when you top up by €15 or more in one go.  The plan provides allowances for up to 30 days or until the allowance is used (whichever is first). Standard charges apply for any usage in excess of your allowance. If you top up again by the required amount then a new 30-day period starts and the full allowance applies again. There is no carryover of unused allowances to the new 30-day period. If you fail to top up before the end of the 30-day period then you will lose any remaining allowances and you will be charged standard rates. Please note any bonus credits or discounts that are applied to your account will not count towards the minimum top up requirement.

Allowances

Once you top up by €15 or more in one go your allowances will commence.
 
  • Data allowance: Your 30GB data allowance can be used whilst in the Republic of Ireland. EU Roaming data allowance is 3.3GB. Standard charges apply for all other usage and for details see the other charges section on iDmobile.ie. All other non-EU roaming usage is subject to a per MB charge. See roaming charges for details.
  • Minutes allowance: Your 300 minutes can be used to call standard Irish landlines, standard Irish mobiles the iD Mobile voicemail service whilst in the Republic of Ireland or whilst roaming within the EU. All other calls such as non-geographic (e.g. 1850, 1890, 076), voicemail, customer care, premium rate, directory enquiry and international calls are not included in your allowance and are charged as per the other charges section on iDmobile.ie. All other non-EU roaming usage is subject to a per minute charge. See roaming charges for details.
  • iD to iD calls and texts: Your iD to iD calls can be used to call and text other iD Ireland mobiles whilst in the Republic of Ireland or whilst roaming within the EU. This does not include calls to voicemail, which form part of your 300 minutes allowance or calls to iD customer care which are charged. All other roaming usage is subject to a per minute charge.  See roaming charges for details. Fair use requirements apply. We may apply restrictions to your account, suspend your account or modify your account if you exceed 10,000 iD to iD minutes /10,000 texts in any 30 day period, if you call or text more than 200 different numbers in any 30 day period or if you are permanently roaming.
iD may publish a fair use policy in accordance with the General Terms for iD Services and the Regulation (EU) 2015/2120 (The Roaming Regulations).
Please note that your agreement may be provided in writing or recorded during a telephone or online sales process. We may vary these Plan Rules for any reasonable commercial, technical or operational reason.

Effective June 2017
 

iD Bill Pay Plan Rules

Availability: These plan rules are in addition to, and form part of, the General Terms for iD Services. Connection is subject to iD applications assessment and direct debit is required.

Allowances: The iD bill pay plan range provides a range of allowance options for calls text and data and you can change your allowance option to suit your usage. If you request a change it will take effect from your next bill date.

At any time you must have one 'call' allowance, one 'text' allowance and one 'data' allowance active. You cannot have multiple allowance options. Standard charges apply when you exceed your allowance and the pricing details for your plan and other charges are published on iDmobile.ie. On your first monthly bill partial charges and allowances apply depending on when your first bill issues. Unused allowances cannot be carried forward. All charges include VAT.
 
  • Minutes allowance: Minutes can be used to call standard Irish landlines, standard Irish mobiles and the iD Mobile voicemail service whilst in the Republic of Ireland or whilst roaming within the EU. All other calls such as non-geographic (e.g. 1850, 1890, 076), premium rate, directory enquiry and international calls are not included in your allowance and are charged as per the other charges section on iDmobile.ie All other non-EU roaming usage is charged, see roaming charges for details.
  • Texts allowance: Texts can be sent to standard Irish mobiles whilst in the Republic of Ireland or whilst Roaming within the EU. All other texts such as premium rate, MMS and international texts are not included in your allowance and are charged as per the other charges section on iDmobile.ie All other non-EU roaming usage is charged, see roaming charges for details.
  • Data allowance: Data allowances can be used whilst in the Republic of Ireland, EU Roaming data allowance will vary based on your plan, please see roaming charges for details. All other data usage, including non-EU roaming,  is charged as per the other charges section on iDmobile.ie.  
iD may publish a fair use policy in accordance with the General Terms for iD Services and the Regulation (EU) 2015/2120 (The Roaming Regulations).
Please note that your agreement may be provided in writing or recorded during a telephone or online sales process. We may vary these Plan Rules for any reasonable commercial, technical or operational reason.

Effective June 2017
 

iD International add on

General terms that apply to both bill-pay and prepay customers:
1. By adding an International Add-On (as applicable) to your iD plan, you agree to these iD International Add-On terms and conditions. These iD International Add-On terms and conditions are in addition to, and form part of, the General Terms for iD Services that you may have already agreed to.
2. iD International Add-Ons are only available to new and existing iD prepay and bill pay customers. Monthly Add-Ons will only be available to bill pay customers and One-off Add-Ons will be available to both bill pay and prepay customers.
3. Each One-off Add-On will last thirty (30) days and do not have to be removed once spent or expired. Each One-off Add-On will not recur after the expiry of the thirty (30) days.
4. International calls made while you are abroad roaming are NOT included in the iD International Add-On call allowances.

Terms specific to bill pay customers:
5. You may add any combination of the Monthly Add-Ons, but never more than one (1) of each.
6. You may also add any combination of the one-off Add-Ons, but never more than one (1) of each.
7. Monthly Add-On and One-off Add-On charge(s) will be added to your monthly recurring cost and paid for via Direct Debit.
8. Where you have one or more Monthly Add-On as well as one or more One-off Add-On, your Monthly Add-On allowance will be used before your One-off Add-On allowance.
9. Where you have both a UK Monthly Add-On and/or One-off Add-On and International Monthly Add-On and/or One-off Add-On, your UK Monthly Add-On and/or One-off Add-On will be used before your International Monthly Add-On and/or One-off Add-On allowance for calls to the UK.

Terms specific to prepay customers:
10. You may add any combination of the One-off Add-Ons, but never more than one (1) of each. You are not eligible to add the Monthly Add-Ons.
11. You will pay for your One-off Add-On upfront via top-up credit.

Effective May 2016

iD Mobile Broadband: Bill Pay Plan Rules

Availability: These Plan Rules are in addition to, and form part of, the General Terms for iD Services. Connection is subject to iD applications assessment and direct debit is required.

Allowances: The iD mobile broadband bill pay service provides a range of monthly allowance options and you can change your data allowance option to suit your usage. If you request a change it will take effect from your next bill date.

When you exceed your monthly data allowance the standard mobile broadband per MB charge applies, the details of which are published on iDmobile.ie. Unused allowances cannot be carried forward. On your first monthly bill partial charges and partial allowances apply depending on when your first bill issues. You will also be charged for the next month in advance. All charges include VAT.

Your allowance can only be used in the Republic of Ireland. There is no roaming available with the mobile broadband service. There are no voice or text services available with your mobile broadband SIM.

Please note that your agreement may be provided in writing or recorded during a telephone or online sales process. We may vary these Plan Rules for any reasonable commercial, technical or operational reason. 

Effective December 2015.
 

iD Mobile Broadband: Prepay Plan Rules

These iD Mobile Broadband Prepay Plan Rules are in addition to, and form part of, the General Terms for iD Services.

Allowances: The iD mobile broadband Prepay service provides a range of 30-day allowance options and you can change your data allowance option to suit your usage. To activate your allowance you must first have sufficient credit.

Your plan allowance lasts for 30 days or until it is used, whichever happens first. These are recurring allowances so your plan allowances will automatically recur every 30 days. If you request a change it will take effect from your next recurrence date.

At any time an allowance option is not active or if you exceed your allowance within any 30 day period then standard mobile broadband per MB charges apply. You cannot renew your allowance before the 30 days expire. The pricing details for your plan and additional usage charges are published on iDmobile.ie.

Your data allowance can only be used in the Republic of Ireland. There is no roaming available with the mobile broadband service. There are no voice or text services available with your mobile broadband SIM.

Please note that your agreement may be provided in writing or recorded during a telephone or online sales process. We may vary these Plan Rules for any reasonable commercial, technical or operational reason.

Effective December 2015.
 

iD Prepay Build Your Own Plan Rules

These iD prepay plan rules are in addition to, and form part of, the General Terms for iD Services.

Availability: The iD prepay plans are available to new and existing customers. To select and activate your allowances you must first have sufficient credit. Once you top up by the required amount you can select your plan allowance for calls, texts and data.

Allowances: The iD prepay plan range provides different allowance options for calls, texts and data. Your plan allowance lasts for 30 days or until all your minutes, texts or data is used, whichever happens first. These are recurring allowances so your plan allowances will automatically recur every 30 days.

At any time an allowance option is not active or if you exceed your allowance within any 30-day period then standard charges apply. You cannot renew your allowance before the 30 days expire. The pricing details for your plan and other charges are published on iDmobile.ie. You can have one calls allowance, one text allowance and one data allowance active at any time. You cannot have multiple allowance options.

When your allowance is due to recur you will need to have sufficient credit to cover the total cost of your allowance options. We will send advance text notification to remind you top up to ensure you have sufficient credit available. If you do not have sufficient credit then all your allowances may not activate. We will confirm to you which allowances have activated. Standard charges will apply for any allowance option that could not be applied.

You can change your allowance option at any time to suit your usage. If you request a change it will take effect at the start of the next 30 day period. Any unused allowances will not be carried forward to the next 30 day period.
 
  • Minutes allowance: Minutes can be used to call standard Irish landlines, standard Irish mobiles and the iD Mobile voicemail service (via 171) whilst in the Republic of Ireland. All other calls such as non-geographic (e.g. 1850, 1890, 076), premium rate, directory enquiry, and international calls are not included in your allowance and are charged as per the other charges section on iDmobile.ie. When roaming in the EU you can use plan allowances to call standard EU landlines and mobiles subject to a surcharge. All other roaming usage is charged. See roaming charges for details.
  • Texts allowance: Texts can be sent to standard Irish mobiles whilst in the Republic of Ireland. All other texts such as premium rate, MMS, and international texts are not included in your allowance and are charged as per the other charges section on iDmobile.ie When roaming in the EU you can use plan allowances to text EU mobiles subject to a surcharge. All other roaming usage is charged. See roaming charges for details.
  • Data allowance: Data allowances can be used whilst in the Republic of Ireland. All other data usage is charged as per the other charges section on iDmobile.ie. When roaming in the EU you can use plan allowances for data subject to a surcharge. All other roaming usage is charged. See roaming charges for details.
Please note that your agreement may be provided in writing or recorded during a telephone or online sales process. We may vary these Plan Rules for any reasonable commercial, technical or operational reason.

Effective August 2015 (Amended April 2016)

iD code of practice.

This section explains how we will deal with complaints and queries that you have about your iD mobile service. It is important that you know how to get in contact with iD when the need arises and that you understand how we will try to deal with any queries or complaints arising around account maintenance and support. We are committed to providing a clear and accessible process for contacting us and resolving any issues that come up.
 
How to contact us.
There are a number of ways to contact us to lodge a query or make a complaint by phone, online or by post. You can contact us:
 
From your iD mobile on 1747: There is a one minute charge applied for calls from your iD mobile service to this number (regardless of call length). It will be deducted from your inclusive allowance or if that is used up the standard per minute charge will apply however only one minute is charged.
 
From another line on (089) 7001747: If you cannot call from your iD mobile then you can call us from any other line. Calls will be charged at applicable rates for your operator.
 
Through webchat: You can also talk to one of our agents in realtime via webchat. The webchat facility hours can vary but we will make it clear on our website when there are agents available.
 
Contact by post: From time to time you may need to send us information in writing. If that is the case you can send details to:
 
iD Mobile
PO Box 511
Waterford Mail Centre
Northern Extension Industrial Estate
Waterford.

We will acknowledge receipt within when we receive your correspondence.
On our website: We have an online form which you can use to submit your query or complaint. We will endeavour to respond to any queries raised through our online form within two working days and will respond directly to the email address that you give.
 
If we update any of our contact information this will be made available on our website.
 
Our opening hours.
Our customer care hours are from 8am to 8pm from Monday to Friday, 9am to 8pm on Saturdays and 10am to 6.30pm on Sundays and public holidays. Customer care is available 7 days a week, 365 days a year. If you need to report a phone lost or stolen you can contact us 24 hours a day.

Response targets.
When you first contact us we will do our best to respond and resolve your query or complaint there and then. This covers any issues raised including issues around billing, network quality/ coverage, roaming, handset related issues and other matters that arise.
 
Some issues may require further investigation so we will acknowledge your complaint and try to give you an idea on the actions we will take and expected timeframes for a detailed response. If a network issue arises we will look to provide an immediate response and expectation on timelines to fix the issue. For billing complaints and roaming complaints we will look to resolve within five working days and for more complex complaints such as handset and other issues we will look to advise a resolution within 10 working days. For complex matters if we cannot meet this timeline we will get in contact and work with you to agree a way forward.
 
Escalation processes.
Our customer care agents are empowered to resolve any issues that come up at the first point of contact however at times they may need to refer issues to a colleague such as a team leader. If having escalated the complaint you still feel that we have not dealt with the issue to your satisfaction you can request a review by email (customer.direct@idmobile.ie) or by post.
 
Our customer guarantee is to respond to your complaint in the timeframes indicated. Under our customer guarantee scheme iD staff have some discretion to apply account discounts, refunds, credits and/or compensation if we fail to respond to your complaint. You can contact us in relation to the customer guarantee and any queries are dealt with on a case by case basis.  In the event any credits are provided these will be applied to your account.
 
Disconnections.
Within your terms and conditions we have also set out circumstances where it may be necessary to disconnect (i.e. suspend and/or terminate) your services. In relation to disconnections due to billing we will issue a Bill Pay invoice every month and the due date for payment is printed on the bill. If you have not paid by the due date then your service will be liable for disconnection. If your bill is under dispute we will work with you to resolve any matters in advance of disconnection. You will receive notifications when your bill has been issued and we will try to contact you in advance of any suspension however we will proceed to suspend if we cannot get in contact.
 
For prepay customers your service will be disconnected if you fail to top up or make chargeable use of your services within a six month period. If this happens all existing allowances and credit will be lost.
 
Pricing transparency.
In presenting pricing information we are required to adhere to the ComReg code for tariff presentation. The code requires that operators adhere to the core principle of providing clear, comprehensive and accessible tariff information. The details of the code are available on the ComReg website.
 
Other contacts.
We recognise that you may not always be satisfied with our response to your query or complaint and our code of practice does not affect your statutory rights. You can always seek independent advice from independent bodies and we have listed their contact details below.
 
Commission for Communications Regulation
Block DEF
Abbey Court
Irish Life Centre
Lower Abbey Street
Dublin 1
LoCall: 1890 22 9668
Tel number: (01) 804 9668    
E-mail address: consumerline@comreg.ie
 
Competition and Consumer Protection Commission
PO Box 12585
Dublin 1
LoCall: 1890 432 432
Tel number: (01) 402 5500
 
Advertising Standards Authority of Ireland (ASAI)
Ferry House
48 Lower Mount Street
Dublin 2
Email: standards@asai.ie
You may also consider the Small Claims Court process in relation to a dispute. The Small Claims Court may be contacted through your local District Court Office.

X

THE GENERAL TERMS OF SUPPLY FOR iD EQUIPMENT

This Agreement is between you and us and sets out the terms and conditions that apply for the purchase of the Equipment by way of your Deferred Payments Plan. By completing the Application Process, you confirm that you understand and accept the terms and conditions of this Agreement.

This Agreement is a separate agreement to the iD Services Agreement and does not deal with the supply of airtime and other services from us to you.

1. HOW THIS AGREEMENT IS STRUCTURED.
1.1 This Agreement comprises (i) the general terms and conditions set out below, (ii) the Customer Form; and (iii) the iD Privacy Policy (the 'Agreement'). Please take time to make sure you read and understand the details of your Agreement.
1.2 When we use 'we', 'iD', 'us' and 'our' in this Agreement we mean Carphone Warehouse Ireland Mobile Limited (trading as iD), company number 546811, with its registered office at 3rd Floor Office Suite, Omni Park Shopping Centre, Santry Dublin 9. When we use 'you' and 'your' in this Agreement we mean you, our customer, with whom we make this Agreement.
1.3 This Agreement may be changed by us at any time with immediate effect to reflect changes in the law, regulatory guidance or any code of practice applying to us. We further reserve the right to change this Agreement at any time in which case we will notify you at least 30 days before the change takes effect.

2. PRE-CONDITIONS
2.1 Before entering into this Agreement you must complete the Application Process and you must have and maintain satisfactory credit status, pay any upfront payments that you have agreed to pay, provide valid proofs of identity and address, be over 18 years of age and ordinarily resident in Ireland and provide truthful and accurate information for the purposes of the Customer Form, Application Process and this Agreement. The documents you must provide to us to comply with our legal duties and we will advise you of the documents that you must provide to us.
2.2 Before entering into this Agreement:
2.2.1 you must complete the Application Process, including the Customer Form, to our satisfaction;
2.2.2 you must enter into an iD Services Agreement as a Bill Pay customer, as this agreement covers the terms and conditions applicable to your use of airtime and other services;
2.2.3 we will complete such checks as we believe necessary or appropriate both to confirm your identity and address, and otherwise comply with our legal obligations and we will inform you about such checks; and
2.2.4 we will complete such checks as we believe necessary to establish that you are able to afford the monthly payments under the Deferred Payments Plan and we will inform you about such checks. This Agreement shall be binding and effective on the date when the Customer Form has been signed by you and by us and such date shall be the date of this Agreement.
2.3 To enter into this Agreement you must be a consumer and not a sole trader, trustee, charity, club, association or company, nor may you enter into this Agreement for business purposes.

3. OWNERSHIP AND PAYMENTS
3.1 You agree to pay the Purchase Price by way of the Deferred Payments Plan and other amounts payable to us pursuant to this Agreement using Direct Debit and, in return ownership of the Equipment shall pass to you once this Agreement is binding and effective.
3.2 Amounts payable to us by you by Direct Debit under this Agreement are payable on the dates notified to you following acceptance of your Customer Form. We will apply for payment approximately 14 days from the date of any bill. You may use an alternative payment method to settle any amounts due in the event that your Direct Debit fails. You are also responsible for reinstating your Direct Debit for future payments. You must tell us promptly in writing if you change your name and address or there are any changes to your bank account or payment card arrangements that may affect your payment of the Charges.
3.3 For the avoidance of any doubt, iD confirms that the interest rate applicable to the Deferred Payments Plan under this Agreement is zero.
3.4 An account statement for your Deferred Payments Plan will be incorporated into your monthly invoice to be sent to you. On receipt of any account statement, you agree to review it and to immediately report any errors or omissions to us in writing.
3.5 Prompt payment by you of your monthly instalments by the due date is an essential part of this Agreement. Where you fail to make prompt payments under this Agreement we may serve you with notice requiring payment in full of the outstanding balance of the Purchase Price within 21 days of the notice.
3.6 If you cancel your iD Services Agreement then you will be required to pay in full within 21 days the full the outstanding balance of the Purchase Price. Furthermore, if you fail to make the required payments in respect of your iD Service Agreement then the Services provided under the iD Service Agreement may be suspended and/or terminated under the terms and conditions of your iD Services Agreement. In the event of suspension or termination of your iD Service pursuant to the iD Services Agreement we reserve the right require payment in full of the outstanding balance of the Purchase Price within 21 days of the suspension or termination.
3.7 You have the right to pay the Purchase Price early at any time by giving us notice by calling Customer Care Centre or by sending notice in writing to the Customer Care Centre. If you partially pay the Purchase Price early, in the ways permitted, then we will allocate any such early payment evenly across your remaining instalments so that the term of this Agreement will remain the same but the amount of your instalments will decrease. You will receive notice of the adjusted payments in your monthly invoice.
3.8 You may also decide to enter into a new iD Equipment Agreement (early upgrade). We may make it a condition of entering into iD Equipment Agreement that you pay the outstanding balance of the Purchase Price before you can commence a new iD Equipment Agreement. Alternatively, we may agree that you have the option to move any balance of the Purchase Price in connection with this iD Equipment Agreement and to have it treated as part of the Purchase Price on the new iD Equipment Agreement; this will be subject to satisfactory completion of the Application Process relevant to the new iD Equipment Agreement.
3.9 Your obligation to pay instalments of the Purchase Price to us under this Agreement is not contingent on us providing any good or service other than the provision of the Equipment to you.

4. DURATION AND WITHDRAWAL
4.1 The term of this Agreement ends on the Expiry Date and if you wish to terminate before the Expiry Date then you will be required to pay the full Purchase Price less any upfront or instalment payments that you have already made.
4.2 If you enter into this Agreement by means of a distance sale, or not in one of our normal business premises, (in other words the Agreement is a contract that is subject to consumer protection legislation relating to cooling off periods) then you have the right to cancel and withdraw from this Agreement, without giving any reason, within 14 days of receiving the Equipment (the "Cancellation Window"). Where you use your withdrawal right you must:
4.2.1 instruct us to cancel this Agreement directly in writing before the end of the Cancellation Window; we will then advise you how to return the Equipment so that we can reimburse you for any upfront payments that you have made; and
4.2.2 return the Equipment and its packaging in the same condition as you purchased it in, with proof of purchase; and you shall be liable for any damage caused to the Equipment, packaging and/or the absence of any parts or accessories that were initially delivered to you with the Equipment.

5. EQUIPMENT
5.1 We shall use our reasonable endeavours to deliver the Equipment on the date or dates specified in our acknowledgement of your Order, but any such date is approximate only. The Equipment shall be at our risk until delivery to you at the place of delivery specified in your Customer Form at which time it becomes yours risk.
5.2 All marketing information displayed on www.idmobile.ie and elsewhere, including those describing the Equipment are not offers to enter into contracts and do not form part of this Agreement. The Equipment described in this Agreement is the Equipment described in your Customer Form and that is the description which we agree to comply with.
5.3 If you require information regarding Equipment faults or returns, including our repair services, please see www.idmobile.ie/returns
5.4 We are not in any circumstances liable for any damage or defect to the Equipment caused by improper use of the Equipment or by use outside its normal application.
5.5 You acknowledge that all Intellectual Property Rights used by or subsisting in the Equipment are and shall remain our sole property or (as the case may be) the third party rights, owner.

6. EQUIPMENT REPLACEMENT AND EQUIPMENT LOSS, DAMAGE OR DISPOSAL
6.1 If, for any reason, you are entitled to replacement Equipment at any stage (for example if your Equipment is faulty) we will endeavour to replace it with the same model. If that Equipment is not reasonably available then a replacement option will be made available to you that is at least equivalent to the original Equipment.
6.2 If your Equipment is stolen, or if you otherwise lose, damage or dispose of your Equipment before you have fully paid any amounts owed, you must still pay the outstanding balance of the Purchase Price in full.

7. EQUIPMENT LOCKING
7.1 Your Equipment will be locked for use on the iD Network and when roaming for the duration of this Agreement. If you have a Restricted Mobile Device the software on it, including all Intellectual Property Rights in that software, is owned or licensed by the Restricted Mobile Device manufacturer and you are permitted to use the software on a limited licence from the manufacturer.
7.2 The Equipment will only be unlocked, on request, when the full amount of the Purchase Price has been paid in full, you meet our unlocking requirements, (the details of which are published on the iDmobile.ie website at www.iDMobile.ie/we-care/unlock) and there are no outstanding amounts payable under the iD Service Agreement. During the course of this Agreement you must not permit your Equipment to be unlocked via any unauthorised manner (i.e. other than by us or the Equipment manufacturer).
7.3 You must contact us if you want your Equipment unlocked and we can arrange unlocking in an authorised manner. Prior to us arranging for your Equipment to be unlocked, you must ensure that you back-up or otherwise store separately any of your information or other data on the Equipment, as this may be lost during the Equipment unlocking process. We are not responsible for any information or any other data which may be lost during the unlocking of your Equipment. The details on the unlocking process are specified www.iDmobile.ie/we-care/unlock.
7.4 If your Equipment is reported stolen or there is a failure to pay amounts due pursuant to this Agreement then we reserve the right to place a permanent block on the Equipment (known as blacklisting) which will restrict the Equipment from general use.

8. TRANSFERRING THIS AGREEMENT
8.1 We can transfer the benefit and you agree that we can transfer the obligations under this Agreement to any third party (including, without limitation, any member of the Group). You consent to and authorise us to disclose to any prospective assignee or its employees, or agents any information relating to you in respect of this Agreement which is in our possession. We may disclose such information to third parties for the purposes of the said transfer or assignment. This authorisation constitutes consent for the purposes of the Data Protection Acts, 1988 and 2003.
8.2 Even if you transfer your Equipment to someone else, you are not permitted to transfer your rights under this Agreement and you remain responsible and liable for compliance with this Agreement.

9. GENERAL
9.1 You must tell us promptly in writing if you change your name and address or there are any changes to your payment arrangements that may affect your payment of instalments under the Deferred Payments Plan.
9.2 You confirm that you are at least 18 years of age, are resident in the Republic of Ireland, have full contractual capacity to agree to this Agreement and that you are able to make the payments under the Deferred Payments Plan and any other amounts payable under this Agreement.
9.3 You agree to pay us, on demand, the reasonable costs and expenses that we incur in order to enforce our rights under this Agreement.
9.4 Notwithstanding any provision to the contrary in any other agreement iD may set off any credit balances on any account held by you with us (whether or not matured) against any obligations (whether matured or not) incurred by you to us.
9.5 These terms are in addition to your statutory rights as a consumer and in particular no provision under this Agreement shall affect your statutory rights. If there is any conflict between this Agreement and those rights, those statutory rights prevail.
9.6 If we do not enforce any provision of this Agreement with you, or if we delay in enforcing it, we do not waive that provision and we may still enforce it at a later date.
9.7 All rights vested in us by this Agreement are in addition to all rights vested or to be vested in us at common law or by statute. This Agreement constitutes the entire agreement between us in connection with the sale of the Equipment by us to you and supersedes any arrangements, understandings, promises or agreements made or existing between us and you.
9.8 We will not be responsible for any loss or expenses suffered by you if you cannot carry out any transaction on your account in relation to your Agreement for any valid reason, or if we cannot perform any obligation because of a reason beyond our control.
9.9 If, at any time, any provision of this Agreement (or any part of a provision of the Agreement) is or becomes illegal, invalid or unenforceable, that shall not affect or impair the legality, validity or enforceability of the remainder of this Agreement (including the remainder of a provision where only part thereof is or has become illegal, invalid or unenforceable).
9.10 This Agreement and all our dealings with you in connection with the Agreement, shall be exclusively governed by the laws of Ireland and in the event of any dispute all parties shall be bound exclusively by the jurisdiction of the Irish courts.

10. COMMUNICATIONS
10.1 You must notify us by letter if you change your name, address or your telephone number. We will not accept notification by facsimile or e-mail. All correspondence will be sent to the Address specified by you on the first page of this Agreement. Until we receive this notification, we will send all correspondence to the last address you gave us.
10.2 For your protection, when telephoning our Customer Care Centre you will be required to answer security questions based on your Personal Information.
10.3 We may from time to time monitor or record telephone conversations between you and us for the purpose of improving our services and/or to assist in dispute resolution.

11. NOTICES
11.1 You may send us notices under or in connection with this Agreement. The details on how to contact us are included in on www.iDMobile.ie.
11.2 We may send notices to you under or in connection with this Agreement:
11.2.1 by posting them to the address of which you have informed us;
11.2.2 by SMS, which shall be sent to your iD Number, or
11.2.3 by email to the email address of which you have informed us.
11.3 Notices sent by post will be deemed to have arrived at their destination within 3 working days after posting and notices delivered by hand or given by SMS or e-mail shall be deemed to have been delivered the day after the day the notice is sent.

12. COMPLAINTS
12.1 Any enquiries or complaints that you have about us, or in connection with this Agreement, should be directed to us by writing to our Customer Care Centre.
12.2 Any complaints we receive will be dealt with in accordance with our Complaints Procedure. This will involve the complaint being investigated by our Customer Care Centre. If, following this investigation, the complaint is not resolved to your and our satisfaction; it will be referred to our Compliance Officer for further review. This Complaints Procedure process does not affect your statutory rights. Further details on our Complaints Procedure are available on request from our Customer Care Centre.

13. DATA PROTECTION
13.1 In accordance to the consent you provided us in the Applications Process:
13.1.1 iD may, from time to time, share the Personal Information, with any company forming part of the Group for general business and group reporting purposes, for anti-money laundering and fraud prevention purposes, or for making credit decisions, developing behavioural credit scoring models/techniques or with any company to which iD proposes to transfer its rights pursuant to this Agreement or any other agreement for the provision of products or services which may exist between you and iD.
13.1.2 When you make your Agreement with us, we may give details of your account and how you manage it to credit reference agencies. We may make further enquiries about you at any time during the agreement or whilst monies are owing to us and where appropriate, we may inform credit reference agencies who will record the outstanding debt.
13.1.3 You have the right to obtain a copy of all personal data (within the meaning of the Data Protection Acts 1988 and 2003, as amended or replaced from time to time) relating to you which is held by iD and/or any of its associated companies and successors (for which a small fee may be charged), and to have any inaccuracies in that data corrected, by writing to our Customer Care Centre.
13.2 You have also the right of access to your personal records held by credit reference and fraud prevention agencies. Please contact the Irish Credit Bureau for details.
13.3 If you have given us consent to do so, we will use your Personal Information to market you about our products and services that may be of interest and also products and services of our group companies and certain select third parties; we will do this while you are a customer with us and also for a reasonable time after termination of this Agreement (to see if you want to come back to us). If you do not wish to receive marketing information you can contact us at any time in Customer Care on www.iDmobile.ie. You can also change your preference at any time on MyiD.
13.4 Please note that for fraud prevention, quality control and training purposes, and, if necessary, to confirm and establish the details and validity of any instructions or information you give to iD, iD may from time to time record telephone conversations.

14. DEFINITIONS
14.1 In this Agreement, certain words shall have the following meanings:

Agreement: the documents set out in Section 1.1;

Application Process: the process, determined by us from time to time, pursuant to which you request us to enter into this Agreement with you, and which includes the Customer Form;

Bill Pay: has the meaning given to it in your iD Services Agreement;

Cancellation Window: has the meaning given to it in Section 4.2;

Complaints Procedure: our procedure for managing complaints and disputes relating to this Agreement, which we publish from time to time, and which is available (upon request) from our Customer Care Centre;

Customer Form: the initial form that you must complete called the Customer Form, which is an Order, pursuant to which you offer to enter into this Agreement with us and which sets out your details as well as the details of the Equipment, Purchase Price and Deferred Payment Plan details;

Customer Care Centre: the centre with the address at iDMobile PO Box 511, Waterford Mail Centre, Northern Extension Industrial Estate, Waterford;

Deferred Payments Plan: the payment of the Purchase Price by way of a certain upfront payment and instalments as more particularly set out in the Customer Form;

Equipment: the equipment specified in the Customer Form including, without limitation, your mobile device (including any Upgrade) and accessories (but not including your iD SIM Card), provided to or used by you in conjunction with the Services;

Expiry Date: the expiry date specified in the Customer Form of this Agreement;

Group: Carphone Warehouse Ireland Mobile Limited, together with its subsidiaries and holding companies, and any subsidiaries of such holding companies, whether direct or indirect, from time to time; iD Network: the public switched telephone network and/or a wireless telegraphy telephony link of a cellular radio system used by us to provide the services under the iD Services Agreement;

iD Privacy Policy: the privacy policy set out on our website at www.idmobile/privacy;

iD Service: the airtime and other services provided by us to you under the iD Services Agreement;

iD Services Agreement: the agreement between us and you pursuant to which we provide you with the iD Service;

iD SIM Card: the subscriber identity module card containing data (including your identity, your Account and other Personal Information) used to use the Equipment;

Intellectual Property Rights: patents, rights to inventions, copyright and neighbouring and related rights, moral rights, trade marks, service marks, trade names, business names and domain names, rights in get-up, goodwill and the right to sue for passing off, rights in designs, rights in computer software, database rights, rights in confidential information (including know-how and trade secrets) and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world;

MyiD: the account management services which we may make available to you from time to time on www.idmobile.ie where we may allow you to view information relevant to your Account, the Services, your Deferred Payment Plan and the choices available to you;

Personal Information: the data relating to you from which you can be identified, provided by you to us, or is otherwise generated through your dealings with us or use of the iD Services or in connection with this Agreement;

Purchase Price: the price of the Equipment specified in the Customer Form to be paid by you by way of the Deferred Payments Plan;

'we', 'iD', 'us' and 'our': Carphone Warehouse Ireland Mobile Limited (trading as iD Mobile under company number 546811), the supplier of your airtime of 3rd Floor Office Suite, Omni Park Shopping Centre, Santry Dublin 9, and

'you' and 'your': the customer, named in the Application Process, with whom we make this Agreement.

14.2 In this Agreement where the context so allows, reference to any gender includes all genders and the singular includes the plural and vice versa.
14.3 In this Agreement any reference to any statute, statutory provision or to any order or regulation shall be construed as a reference to that statute, provision, order or regulation as extended, modified, amended, replaced or re-enacted from time to time and all statutory instruments, regulations and orders from time to time made thereunder or deriving validity therefrom.
14.4 In this Agreement headings are for convenience only and are not to be taken into account when interpreting this Agreement.
14.5 Copies of this Agreement and all other documents that constitute the Agreement may be obtained from our Customer Care Centre at any time.
14.6 Any words following the terms 'including', 'include', 'in particular', 'for example' or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.

Effective August 2015 X

Customer notifications.

There are no current customer notifications.

Returns information.

Returns due to faults
We hope that you are fully satisfied with your purchase from iD. However, if you do find your goods (phones and accessories such as a charger, cable, cover) are faulty you can return them to us and, in accordance with your statutory rights, you may be provided with a replacement, a repair or refund.

How can I make a return? This depends on how you made your purchase. 
  1. Purchased in store: We generally advise that you return any faulty goods to your store of purchase so if you buy in an iD or a Carphone Warehouse store you should return to that store. In some cases we may be able to facilitate a return in a different store. If you are having difficulty getting to any location please contact the iD Care Team and we can see what alternative options are available.
  2. Online or through telephone sales: If you purchase a phone or accessories online or through our telesales team then you need to return your order to:
iD Returns, 3rd Floor Office Suite, Omni Park Shopping Centre, Santry, Dublin 9.
 
When you are making a return you will need to:
  1. Provide proof of purchase;
  2. Ensure all packaging and in-box contents are also returned;
  3. Ensure you have stored any information you need to retain in case we need to reset the phone during any fault diagnosis or repair process.

The faults process: When we are diagnosing a fault we will check to see if it is impacting the core functionality of the phone or accessory. For example software issues with third party apps or compatibility issues with external devices may not be considered.
Returned within 28 days:                               If the phone or accessory is faulty and you return within 28 days, then once we can determine the fault, we will exchange the goods with a like-for-like model. If you have not provided the full in-box contents then we will retain them when providing the replacement. Please remember to provide a detailed description of the issue.
Returned after 28 days:                                       If the goods are faulty and you return them after 28 days then we will need to send the phone for repair under the manufacturer warranty. We may attempt to repair an item, a maximum of three times within 12 months, and if this doesn't work we will offer a like-for-like replacement or a refund. Please note we may pass data to our repair partners to ensure we can manage any faults that arise.
In order to diagnose and correct any faults a full phone reset will be required and any data on the device will be lost. iD, its employees and partners will not be liable for any loss of data from the phone or from the SIM or memory cards during this process. If we do send the phone for repair we will provide a repair tracing facility and, subject to availability and deposit, may be able to provide a temporary device during the repair process.

Cooling off/cancellation rights:
If you have bought your phone or accessory away from our normal business premises (such as online or over the phone) then you have the right to cancel your contract within 14 days without giving any reason. Click on cancellations above for more information.

Here are some tips on how to protect your phone:
  1. Phone cases: It seems basic, but we advise that you protect your phone from damage by using a case. We have a range of options instore to choose from.
  2. Downloads: Beware of downloading unsafe apps or data to avoid any issues with the operating system of your phone. Reset your device by turning the phone on and off now and again. It’s a good way to reset it and assist in clearing any issues.
  3. Keep it secure: Remember keep your phone away from moisture, wet surfaces and make sure its secure when you are out and about.

Competitions and offers.

iD’s June 2017 Flight Voucher Competition
The promotion is open to iD customers and non-customers, aged 18 or over excluding employees of the Dixons Carphone Group in Ireland. No purchase necessary.
Entry date and time: Entry is available between 1pm on Friday 2nd June 2017 to 23:59 on Sunday 11th June 2017 inclusive, ('the promotion period').
How to enter: Entry is via the iD Facebook page by commenting on the promotion post with the correct answer to which seat number the prize is in, in accordance with these prize draw terms and conditions within the promotion period.
Draws: Winners will be selected at random from eligible entries.
Prizes: There are 4 prizes, each prize consisting of a €250 flight voucher. The winners will be allowed the option of choosing between either a Ryanair or Aer Lingus voucher.
Entry restriction: One entry per person over the promotion period.
1. Winner for the draw will be selected at random before 16th June and will be notified directly via Facebook and must respond with their details within 24 hours of being contacted.
2. The full prize will be delivered to winner within 7 days of the draw.
3. Entrants who do not give correct details or those who make an entry on someone else’s behalf will be disqualified, at the Promoter’s discretion. No bulk, third party or organised group or prize club entries will be accepted. If it becomes apparent that a participant is using a computer(s) to circumvent this condition by, for example, the use of a ‘script’, ‘macro’, ‘brute force’ or any other automated or manual means, that person’s entries will be disqualified and any prize will be void. The Promoter may in its absolute discretion disqualify any entries which it feels do not comply with these terms and conditions or where any bad form or bad faith is suspected.
4. No incomplete, corrupt entries or those not in accordance with these entry instructions will be accepted.
5. The Promoter does not accept responsibility for entries or claims that are lost, corrupted or delayed as a result of any network, computer hardware or software failure of any kind. Proof of sending will not be accepted as proof of receipt.
6. Owing to exceptional circumstances outside its reasonable control and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these terms and conditions at any stage but will always endeavor to minimise the effect to participants in order to avoid undue disappointment.
7. If an act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these terms and conditions, the Promoter will not be liable for any failure to perform or delay in performing its obligation. The Promoter shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control or any other circumstances amounting to force majeure.
8. There is no cash or other alternative to the stated prize, in whole or in part.
9. The Promoters decision is final regarding all promotional matters.
10. The promotion is in no way connected to Facebook.
11. Entrants accept that the Promoter reserves the right to use entries for publicity purposes alongside entrant’s name.
12. Winner may be required to participate in reasonable publicity arising from the promotion at no expense to the Promoter and we reserve the right to use comments for publicity purposes, alongside Winner’s name.
13. The name of the winner may be published online and in promotional emails immediately following the promotion and for four weeks after the final closing date.
14. iD reserves the right to suspend or terminate these terms and conditions at any time for any reasonable, technical, commercial or operational reason.
15. iD is excluded from liability for any loss, damage or injury which might occur to the winner or any other person with whom the winner shares the prize.
16. Persons entering the competition will be deemed to have accepted these terms and conditions.
17. Promoter: iD Mobile, 3rd Floor Office Suite, Omni Park Shopping Centre, Santry, Dublin

Upgrade through Care Offer
‘One month free on your iD plan when you Upgrade’ offer is available if you are an existing bill pay customer, who received an SMS regarding the upgrade offer between 22/05/17 and 23/05/17 and you upgrade or add a handset to your existing iD account between 22/05/17 and 16/6/17.

iD will apply a month free to your account which will be shown on the next generated iD bill. The month free on your plan does not apply to your iD Equipment payment.

The offer is limited to one per customer. Not applicable to prepay or mobile broadband. Not applicable to customers connecting in Carphone Warehouse or online. Available while promotional stocks last. No cash alternative is available.

After the one month free of your iD plan the standard and full price of your monthly price plan charges as per your iD agreement will apply. This promotion is not available in conjunction with any other iD plan discount.
Effective May 22nd 2017.

iD’s Samsung Galaxy S8 Competition
The promotion is open to iD customers and non-customers, aged 18 or over excluding employees of the Dixons Carphone Group in Ireland. No purchase necessary.
Entry date and time: Entry is available between 10am on May 9th 2017 to 23:59 on May 15th 2017 inclusive, ('the promotion period').
How to enter: Entry is via the iD Facebook page by commenting on the promotion post with the correct answer to which box the phone is in, in accordance with these prize draw terms and conditions within the promotion period.
Draws: Winner will be selected at random from eligible entries
Prizes: There is 1 prize of a Samsung Galaxy S8
Entry restriction: One entry per person over the promotion period.
1. Winner for the draw will be selected at random before 22nd May and will be notified directly via Facebook and must respond with their details within 6 hours of being contacted.
2. The full prize will be delivered to winner within 7 days of the draw.
3. Entrants who do not give correct details or those who make an entry on someone else’s behalf will be disqualified, at the Promoter’s discretion. No bulk, third party or organised group or prize club entries will be accepted. If it becomes apparent that a participant is using a computer(s) to circumvent this condition by, for example, the use of a ‘script’, ‘macro’, ‘brute force’ or any other automated or manual means, that person’s entries will be disqualified and any prize will be void. The Promoter may in its absolute discretion disqualify any entries which it feels do not comply with these terms and conditions or where any bad form or bad faith is suspected.
4. No incomplete, corrupt entries or those not in accordance with these entry instructions will be accepted.
5. The Promoter does not accept responsibility for entries or claims that are lost, corrupted or delayed as a result of any network, computer hardware or software failure of any kind. Proof of sending will not be accepted as proof of receipt.
6. Owing to exceptional circumstances outside its reasonable control and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these terms and conditions at any stage but will always endeavor to minimise the effect to participants in order to avoid undue disappointment.
7. If an act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these terms and conditions, the Promoter will not be liable for any failure to perform or delay in performing its obligation. The Promoter shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control or any other circumstances amounting to force majeure.
8. There is no cash or other alternative to the stated prize, in whole or in part.
9. The Promoters decision is final regarding all promotional matters.
10. The promotion is in no way connected to Facebook.
11. Entrants accept that the Promoter reserves the right to use entries for publicity purposes alongside entrant’s name.
12. Winner may be required to participate in reasonable publicity arising from the promotion at no expense to the Promoter and we reserve the right to use comments for publicity purposes, alongside Winner’s name.
13. The name of the winner may be published online and in promotional emails immediately following the promotion and for four weeks after the final closing date to those sending a self-addressed envelope to iD marketing team at the address below.
14. iD reserves the right to suspend or terminate these terms and conditions at any time for any reasonable, technical, commercial or operational reason.
15. iD is excluded from liability for any loss, damage or injury which might occur to the winner or any other person with whom the winner shares the prize.
16. Persons entering the completion will be deemed to have accepted these terms and conditions.
17. Promoter: iD Mobile 3rd Floor Office Suite, Omni Park Shopping Centre, Santry Dublin

iD’s Shnaaake Competition
The promotion is open to iD customers and non-customers, aged 18 or over excluding employees of the Dixons Carphone Group in Ireland. No purchase necessary.
Entry date and time: Entry is available between 00:00.01 on May 1st 2017 to 23:59 on May 5th 2017 inclusive, ('the promotion period').
How to enter: Entry is via the iD Facebook page by commenting on the promotion post with a screen shot of the correct score from your own gameplay, in accordance with these prize draw terms and conditions within the promotion period.
Draws: Winner will be selected at random from eligible entries.
Prizes: There is 2 prizes of 1 PlayStation 4 1TB Console.
Entry restriction: One entry per person over the promotion period.
1. Winner for the draw will be selected at random and will be notified directly via Facebook and must respond with their details within 6 hours of being contacted.
2. The full prize will be delivered to the winners within 7 days of the draw.
3. Entrants who do not give correct details or those who make an entry on someone else’s behalf will be disqualified, at the Promoter’s discretion. No bulk, third party or organised group or prize club entries will be accepted. If it becomes apparent that a participant is using a computer(s) to circumvent this condition by, for example, the use of a ‘script’, ‘macro’, ‘brute force’ or any other automated or manual means, that person’s entries will be disqualified and any prize will be void. The Promoter may in its absolute discretion disqualify any entries which it feels do not comply with these terms and conditions or where any bad form or bad faith is suspected.
4. No incomplete, corrupt entries or those not in accordance with these entry instructions will be accepted.
5. The Promoter does not accept responsibility for entries or claims that are lost, corrupted or delayed as a result of any network, computer hardware or software failure of any kind. Proof of sending will not be accepted as proof of receipt.
6. Owing to exceptional circumstances outside its reasonable control and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these terms and conditions at any stage but will always endeavor to minimise the effect to participants in order to avoid undue disappointment.
7. If an act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these terms and conditions, the Promoter will not be liable for any failure to perform or delay in performing its obligation. The Promoter shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control or any other circumstances amounting to force majeure.
8. There is no cash or other alternative to the stated prize, in whole or in part.
9. The Promoters decision is final regarding all promotional matters.
10. The promotion is in no way connected to Facebook.
11. Entrants accept that the Promoter reserves the right to use entries for publicity purposes alongside entrant’s name.
12. Winners may be required to participate in reasonable publicity arising from the promotion at no expense to the Promoter and we reserve the right to use comments for publicity purposes, alongside Winner’s name.
13. The name of the winners may be published online and in promotional emails immediately following the promotion and for four weeks after the final closing date to those sending a self-addressed envelope to iD marketing team at the address below.
14. iD reserves the right to suspend or terminate these terms and conditions at any time for any reasonable, technical, commercial or operational reason.
15. iD is excluded from liability for any loss, damage or injury which might occur to the winner or any other person with whom the winner shares the prize.
16. Persons entering the completion will be deemed to have accepted these terms and conditions.
17. Promoter: iD Mobile 3rd Floor Office Suite, Omni Park Shopping Centre, Santry, Dublin

iD’s Forbidden Fruit Weekend Tickets Competition – April 2017
1. The promotion is open to iD customers and non-customers, excluding employees of the Dixons Carphone Group in Ireland.
2. No purchase necessary.
Entry date and time: Entry is available between 00:00.01 on April 11th 2017 and 23:59 on April 30th 2017 inclusive, ('the promotion period').
How to enter: Entry is via a the page specified within the promotion period: https://www.idmobile.ie/forbidden-fruit-competition
Draws: Entries received will be entered into a draw and the 1 winner will be randomly selected from this group.
Prizes: There is 1 prize available of 3 Weekend Tickets for Forbidden Fruit Total value: €436.50 (€145.50 unit price)
Entry restriction: One entry per person over the promotion period.
3. Winners for the draw will be selected at random and will be notified directly using the email address/phone number provided at the time of entry.
4. The full prize will be delivered to winner within 28 days of the draw.
5. Entrants who do not give correct details or those who make an entry on someone else’s behalf will be disqualified, at the Promoter’s discretion. No bulk, third party or organised group or prize club entries will be accepted. If it becomes apparent that a participant is using a computer(s) to circumvent this condition by, for example, the use of a ‘script’, ‘macro’, ‘brute force’ or any other automated or manual means, that person’s entries will be disqualified and any prize will be void. The Promoter may in its absolute discretion disqualify any entries which it feels do not comply with these terms and conditions or where any bad form or bad faith is suspected.
6. No incomplete, corrupt entries or those not in accordance with these entry instructions will be accepted.
7. The Promoter does not accept responsibility for entries or claims that are lost, corrupted or delayed as a result of any network, computer hardware or software failure of any kind. Proof of sending will not be accepted as proof of receipt.
8. Owing to exceptional circumstances outside its reasonable control and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these terms and conditions at any stage but will always endeavour to minimise the effect to participants in order to avoid undue disappointment.
9. If an act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these terms and conditions, the Promoter will not be liable for any failure to perform or delay in performing its obligation. The Promoter shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control or any other circumstances amounting to force majeure.
10. There is no cash or other alternative to the stated prize, in whole or in part.
11. The Promoters decision is final regarding all promotional matters.
12. By entering the prize draw entrants agree to receive further information from iD mobile and carefully selected third parties to inform entrants of various promotions, goods and services that might be of interest. See www.idmobile.ie/privacy-and-cookies.
13. Winner may be required to participate in reasonable publicity arising from the promotion at no expense to the Promoter and we reserve the right to use comments for publicity purposes, alongside each entrants name and county. From time to time we may modify or adapt the words, if deemed necessary for publication. By entering the competition entrants agree to this.
14. The name of the winner may be published online and in promotional emails on a daily or weekly basis throughout the promotion period, and will also be available for four weeks after the final closing date to those sending a self-addressed envelope to iD marketing team at the address below.
15. By taking part in this promotion all entrants will be deemed to have accepted and be bound by these terms and conditions.
16. iD reserves the right to suspend or terminate these terms and conditions at any time for any reasonable, technical, commercial or operational reason.
17. iD is excluded from liability for any loss, damage or injury which might occur to the winner or any other person with whom the winner shares the prize.
18. Promoter: iD Mobile 3rd Floor Office Suite, Omni Park Shopping Centre, Santry Dublin

iD’s Ed Sheeran Competition
The promotion is open to iD customers and non-customers, aged 18 or over excluding employees of the Dixons Carphone Group in Ireland. No purchase necessary.
Entry date and time: Entry is available between 00:00.01 on April 8th 2017 to 23:59 on April 11th 2017 inclusive, ('the promotion period'). 
How to enter: Entry is via a the page specified within the promotion period: https://www.idmobile.ie/samsung-galaxy-a5-competition
Draws: Entries received will be entered into a draw and the two winners will be randomly selected from this group.
Prizes: There are 2 prizes available – Samsung A5 2017 X 2, each to the value of €432.00 retail price.
Entry restriction: One entry per person over the promotion period.
1. Winner for the draw will be selected at random and will be notified directly via Facebook and must respond with their details within 6 hours of being contacted.
2. The full prize will be delivered to winner within 1 day of the draw.
3. Entrants who do not give correct details or those who make an entry on someone else’s behalf will be disqualified, at the Promoter’s discretion. No bulk, third party or organised group or prize club entries will be accepted. If it becomes apparent that a participant is using a computer(s) to circumvent this condition by, for example, the use of a ‘script’, ‘macro’, ‘brute force’ or any other automated or manual means, that person’s entries will be disqualified and any prize will be void. The Promoter may in its absolute discretion disqualify any entries which it feels do not comply with these terms and conditions or where any bad form or bad faith is suspected.
4. No incomplete, corrupt entries or those not in accordance with these entry instructions will be accepted.
5. The Promoter does not accept responsibility for entries or claims that are lost, corrupted or delayed as a result of any network, computer hardware or software failure of any kind. Proof of sending will not be accepted as proof of receipt.
6. Owing to exceptional circumstances outside its reasonable control and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these terms and conditions at any stage but will always endeavor to minimise the effect to participants in order to avoid undue disappointment.
7. If an act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these terms and conditions, the Promoter will not be liable for any failure to perform or delay in performing its obligation. The Promoter shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control or any other circumstances amounting to force majeure.
8. There is no cash or other alternative to the stated prize, in whole or in part.
9. The Promoters decision is final regarding all promotional matters.
10. The promotion is in no way connected to Facebook.
11. Entrants accept that the Promoter reserves the right to use entries for publicity purposes alongside entrant’s name.
12. Winner may be required to participate in reasonable publicity arising from the promotion at no expense to the Promoter and we reserve the right to use comments for publicity purposes, alongside Winner’s name.
13. The name of the winner may be published online and in promotional emails immediately following the promotion and for four weeks after the final closing date to those sending a self-addressed envelope to iD marketing team at the address below.
14. iD reserves the right to suspend or terminate these terms and conditions at any time for any reasonable, technical, commercial or operational reason.
15. iD is excluded from liability for any loss, damage or injury which might occur to the winner or any other person with whom the winner shares the prize.
16. Persons entering the completion will be deemed to have accepted these terms and conditions.
17. Promoter: iD Mobile 3rd Floor Office Suite, Omni Park Shopping Centre, Santry Dublin

Permanent TSB April-June Explore Account Welcome Offer
These terms are in addition to the iD Affinity discount offer rules. This offer is available to Permanent TSB Explore Account customers only, if you are a new bill pay customer both connecting to iD for the first time and moving (port) your existing mobile number to iD bill pay services between 01/04/17 and 30/06/17. The monthly plan cost of your iD plan will be discounted from €29 to €20 for the period of your iD agreement. Plan includes 10,000 minutes, 10,000 texts & 30GB of Data per month.  If you move to another plan or change one of your plan allowances (of calls, texts or data) then the promotional offer ends and you will not be able to reinstate the promotional rates.  All usage out of your iD plan allowances is excluded and will be charged at full price. Minutes to Irish landlines/mobiles and texts to Irish mobiles whilst in the Republic of Ireland or whilst roaming within the EU. All allowances exclude International and non-EU roaming.

iPhone 6s 32GB available with minimum €50 upfront, price based on 24 month contract.  The upfront handset price to be paid may vary based on application assessment result.

This offer is not available in conjunction with any other iD plan discount. These terms are in addition to the General Terms for iD Services. 4G subject to network coverage. Available while promotional stocks last. iD may vary this offer for any reasonable commercial, technical or operational reason.
Effective June 2017.

iD Samsung Galaxy S8/S8+ Pre-Order- €50 deposit
Samsung Galaxy S8 & S8+ are available to pre-order between 29/03/17 and 17/04/17. Available to new and existing customers. Pre-order of the Samsung Galaxy S8/S8+ is subject to €50 deposit. Should the customer decide to purchase either phone, €50 will be deducted from the upfront price. Should the customer decide not to purchase either phone, the €50 deposit will be refunded.

‘Pre-Order’ is available at www.idmobile.ie/samsung-galaxy-s8-pre-order. New customers must complete purchase online. Existing customers must complete purchase in iD stores or any Carphone Warehouse store. The below timelines apply for all ‘Pre-Order’ purchases of the Samsung Galaxy S8 & S8+, in the 'Pre-Order' period
 
  1. The ‘Pre-Order’ period is from March 29th 2017 until April 17th 2017.
  2. Samsung Galaxy S8/S8+ ordered between March 29th 2017 and April 17th 2017 will be delivered/can be collected in store from April 20th.
Available while promotional stocks last. iD may vary this offer for any reasonable commercial, technical or operational reason. All orders are subject to the normal applications process. These terms are in addition to the General Terms for iD Services.
Effective 31st March 2017.

iD’s Samsung A5 Competition – March 2017
1. The promotion is open to iD customers and non-customers, excluding employees of the Dixons Carphone Group in Ireland.
2. No purchase necessary.
Entry date and time: Entry is available between 00:00.01 on March 3rd 2017 and 23:59 on March 31st 2017 inclusive, ('the promotion period').
How to enter: Entry is via a the page specified within the promotion period: https://www.idmobile.ie/samsung-galaxy-a5-competition
Draws: Entries received will be entered into a draw and the two winners will be randomly selected from this group.
Prizes: There are 2 prizes available – Samsung A5 2017 X 2, each to the value of €432.00 retail price.
Entry restriction: One entry per person over the promotion period.
3. Winner for the draw will be selected at random and will be notified directly using the email address/phone number provided at the time of entry.
4. The full prize will be delivered to winner within 28 days of the draw.
5. Entrants who do not give correct details or those who make an entry on someone else’s behalf will be disqualified, at the Promoter’s discretion. No bulk, third party or organised group or prize club entries will be accepted. If it becomes apparent that a participant is using a computer(s) to circumvent this condition by, for example, the use of a ‘script’, ‘macro’, ‘brute force’ or any other automated or manual means, that person’s entries will be disqualified and any prize will be void. The Promoter may in its absolute discretion disqualify any entries which it feels do not comply with these terms and conditions or where any bad form or bad faith is suspected.
6. No incomplete, corrupt entries or those not in accordance with these entry instructions will be accepted.
7. The Promoter does not accept responsibility for entries or claims that are lost, corrupted or delayed as a result of any network, computer hardware or software failure of any kind. Proof of sending will not be accepted as proof of receipt.
8. Owing to exceptional circumstances outside its reasonable control and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these terms and conditions at any stage but will always endeavour to minimise the effect to participants in order to avoid undue disappointment.
9. If an act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these terms and conditions, the Promoter will not be liable for any failure to perform or delay in performing its obligation. The Promoter shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control or any other circumstances amounting to force majeure.
10. There is no cash or other alternative to the stated prize, in whole or in part.
11. The Promoters decision is final regarding all promotional matters.
12. By entering the prize draw entrants agree to receive further information from iD mobile and carefully selected third parties to inform entrants of various promotions, goods and services that might be of interest. See www.idmobile.ie/privacy-and-cookies.
13. Winner may be required to participate in reasonable publicity arising from the promotion at no expense to the Promoter and we reserve the right to use comments for publicity purposes, alongside each entrants name and county. From time to time we may modify or adapt the words, if deemed necessary for publication. By entering the competition entrants agree to this.
14. The name of the winner may be published online and in promotional emails on a daily or weekly basis throughout the promotion period, and will also be available for four weeks after the final closing date to those sending a self-addressed envelope to iD marketing team at the address below.
15. By taking part in this promotion all entrants will be deemed to have accepted and be bound by these terms and conditions.
16. iD reserves the right to suspend or terminate these terms and conditions at any time for any reasonable, technical, commercial or operational reason.
17. iD is excluded from liability for any loss, damage or injury which might occur to the winner or any other person with whom the winner shares the prize.
18. Promoter: iD Mobile 3rd Floor Office Suite, Omni Park Shopping Centre, Santry Dublin 

iD Prepay Porting Handset Discount offer
The iD Prepay Porting Handset Discount offer is available if you are a new customer, connecting to iD prepay for the first time, in a Carphone Warehouse or iD store between 01/03/2017 and 31/04/2017 and you move your number (port) from another network also between 01/03/2017 and 31/05/2017.

A discount applies off the purchase of one of the following handsets only – Samsung Galaxy J3 (€20 discount – from €149 to €129), Huaweii Y5ii (€10 discount – from €99 to €89), Alcatel Pixi 4 (4G) (€10 discount – from €69 to €59). €15 mandatory top-up applies to all iD prepay connections. The offer includes customers switching from either bill pay or prepay on another network to iD prepay. Not applicable to iD bill pay or mobile broadband connections. The offer is limited to one per customer. The discount cannot be used in exchange for top-up, accessories or any other product or service. Available while promotional stocks last. No cash alternative is available. The offer is open to residents of the Republic of Ireland, aged 18 or over, excluding employees of the Dixons Carphone Group in Ireland. These terms are in addition to the General Terms for iD Services. iD may vary this offer for any reasonable commercial, technical or operational reason.
Effective March 1st 2017.

iD March - May 6 Months Free Bill Pay offer
The iD March - May 6 Months Free Bill Pay offer is available if you are a new bill pay customer, connecting to iD for the first time between 01/03/17 and 31/05/17. The monthly price plan cost of your iD plan will be discounted by 100% on each of the following monthly bills – the third, the sixth, the ninth, the twelfth, the fifteenth and the eighteenth only. The full price plan cost of your iD plan will apply to all other bills and thereafter. iD reserves the right to not apply the discount if you have not paid any previous bills. All usage outside of your iD plan allowances is excluded and will be charged at full price. All allowances exclude roaming. If you purchase an iD phone the monthly phone charge is not discounted and will be charged at full price. Direct Debit only. No cash alternative and discount is only applied to active iD customer accounts.

This promotion is not available in conjunction with any other iD plan discount. It is not available on the iD Mobile Broadband Bill Pay service. 4G subject to network coverage. These terms are in addition to the General Terms for iD Services. Minutes to Irish landlines/mobiles and texts to Irish mobiles only. iD may vary this offer for any reasonable commercial, technical or operational reason.
Effective March 1st 2017.

Groupscheme March Half Price Bill Pay SIM Only Plans for Six Months offer
The Groupscheme March Half Price Bill Pay SIM Only Plans for Six Months offer is available if you are a connecting to iD for the first time on iD bill pay SIM Only services between 01/03/17 and 31/03/17 at the dedicated website www.idmobile.ie/groupscheme-march-offer . The monthly price plan cost of your iD plan will be discounted by 50% for the first six-month period of your iD agreement. All usage out of iD plan allowances is excluded and will be charged at full price. All allowances exclude roaming. If you purchase an iD phone the monthly phone charge is not discounted and will be charged at full price.

After the first 6 months of your iD plan the standard and full price of your monthly price plan charges as per your iD agreement will apply. This offer is not available in conjunction with any other iD plan discount. The offer is open to residents of the Republic of Ireland, aged 18 or over. It is not available on the iD Mobile Broadband Bill Pay service. 4G subject to network coverage. Connection is subject to iD applications assessment and direct debit is required. These terms are in addition to the General Terms for iD Services. iD may vary this offer for any reasonable commercial, technical or operational reason.
Effective March 1st 2017.

iD’s Vivitar Drone Competition - February 2017
1. The promotion is open to non-iD customers excluding employees of the Dixons Carphone Group in Ireland.
2. No purchase necessary.
Entry date and time: Entry is available between 00:00.01 on February 6th 2017 and 23:59 on February 28th 2017 inclusive, ('the promotion period').
How to enter: Entry is via a private page within the promotional period.
Draws: Entries received will be entered into a draw and the winner will be randomly selected.
Prizes: There is 1 prize available for 1 lucky winner – a Vivitar DRC 333 Drone, to the value of €99.99
Entry restriction: One entry per person over the promotion period.
3. Winner for the draw will be selected at random and will be notified directly using the email address/phone number provided at the time of entry.
4. The full prize will be delivered to winner within 28 days of the draw.
5. Entrants who do not give correct details or those who make an entry on someone else’s behalf will be disqualified, at the Promoter’s discretion. No bulk, third party or organised group or prize club entries will be accepted. If it becomes apparent that a participant is using a computer(s) to circumvent this condition by, for example, the use of a ‘script’, ‘macro’, ‘brute force’ or any other automated or manual means, that person’s entries will be disqualified and any prize will be void. The Promoter may in its absolute discretion disqualify any entries which it feels do not comply with these terms and conditions or where any bad form or bad faith is suspected.
6. No incomplete, corrupt entries or those not in accordance with these entry instructions will be accepted.
7. The Promoter does not accept responsibility for entries or claims that are lost, corrupted or delayed as a result of any network, computer hardware or software failure of any kind. Proof of sending will not be accepted as proof of receipt.
8. Owing to exceptional circumstances outside its reasonable control and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these terms and conditions at any stage but will always endeavour to minimise the effect to participants in order to avoid undue disappointment.
9. If an act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these terms and conditions, the Promoter will not be liable for any failure to perform or delay in performing its obligation. The Promoter shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control or any other circumstances amounting to force majeure.
10. There is no cash or other alternative to the stated prize, in whole or in part.
11. The Promoters decision is final regarding all promotional matters.
12. By entering the prize draw entrants agree to receive further information from iD mobile and carefully selected third parties to inform entrants of various promotions, goods and services that might be of interest. See www.idmobile.ie/privacy-and-cookies.
13. Winner may be required to participate in reasonable publicity arising from the promotion at no expense to the Promoter and we reserve the right to use comments for publicity purposes, alongside each entrants name and county. From time to time we may modify or adapt the words, if deemed necessary for publication. By entering the competition entrants agree to this.
14. The name of the winner may be published online and in promotional emails on a daily or weekly basis throughout the promotion period, and will also be available for four weeks after the final closing date to those sending a self-addressed envelope to iD marketing team at the address below.
15. By taking part in this promotion all entrants will be deemed to have accepted and be bound by these terms and conditions.
16. iD reserves the right to suspend or terminate these terms and conditions at any time for any reasonable, technical, commercial or operational reason.
17. iD is excluded from liability for any loss, damage or injury which might occur to the winner or any other person with whom the winner shares the prize.
18. Promoter: iD Mobile 3rd Floor Office Suite, Omni Park Shopping Centre, Santry Dublin 

iD’s Vivitar Drone Competition - Members only competition - February 2017
1. The promotion is open only to iD customers, excluding employees of the Dixons Carphone Group in Ireland.
2. No purchase necessary.
Entry date and time: Entry is available between 00:00.01 on February 2nd 2017 and 23:59 on February 28th 2017 inclusive, ('the promotion period').
How to enter: Entry is via a private page within the promotional period.
Draws: Entries received will be entered into a members’ only draw and the winner will be randomly selected from this group.
Prizes: There is 1 prize available for 1 lucky winner – a Vivitar DRC 333 Drone, to the value of €99.99
Entry restriction: One entry per person over the promotion period.
3. Winner for the draw will be selected at random and will be notified directly using the email address/phone number provided at the time of entry.
4. The full prize will be delivered to winner within 28 days of the draw.
5. Entrants who do not give correct details or those who make an entry on someone else’s behalf will be disqualified, at the Promoter’s discretion. No bulk, third party or organised group or prize club entries will be accepted. If it becomes apparent that a participant is using a computer(s) to circumvent this condition by, for example, the use of a ‘script’, ‘macro’, ‘brute force’ or any other automated or manual means, that person’s entries will be disqualified and any prize will be void. The Promoter may in its absolute discretion disqualify any entries which it feels do not comply with these terms and conditions or where any bad form or bad faith is suspected.
6. No incomplete, corrupt entries or those not in accordance with these entry instructions will be accepted.
7. The Promoter does not accept responsibility for entries or claims that are lost, corrupted or delayed as a result of any network, computer hardware or software failure of any kind. Proof of sending will not be accepted as proof of receipt.
8. Owing to exceptional circumstances outside its reasonable control and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these terms and conditions at any stage but will always endeavour to minimise the effect to participants in order to avoid undue disappointment.
9. If an act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these terms and conditions, the Promoter will not be liable for any failure to perform or delay in performing its obligation. The Promoter shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control or any other circumstances amounting to force majeure.
10. There is no cash or other alternative to the stated prize, in whole or in part.
11. The Promoters decision is final regarding all promotional matters.
12. By entering the prize draw entrants agree to receive further information from iD mobile and carefully selected third parties to inform entrants of various promotions, goods and services that might be of interest. See www.idmobile.ie/privacy-and-cookies.
13. Winner may be required to participate in reasonable publicity arising from the promotion at no expense to the Promoter and we reserve the right to use comments for publicity purposes, alongside each entrants name and county. From time to time we may modify or adapt the words, if deemed necessary for publication. By entering the competition entrants agree to this.
14. The name of the winner may be published online and in promotional emails on a daily or weekly basis throughout the promotion period, and will also be available for four weeks after the final closing date to those sending a self-addressed envelope to iD marketing team at the address below.
15. By taking part in this promotion all entrants will be deemed to have accepted and be bound by these terms and conditions.
16. iD reserves the right to suspend or terminate these terms and conditions at any time for any reasonable, technical, commercial or operational reason.
17. iD is excluded from liability for any loss, damage or injury which might occur to the winner or any other person with whom the winner shares the prize.
18. Promoter: iD Mobile 3rd Floor Office Suite, Omni Park Shopping Centre, Santry Dublin 

iD Friends & Family January 2017 Offer
The iD Friends & Family January 2017 Offer is available if you are a new Bill Pay customer connecting to iD for the first time at the dedicated Friends & Family Offer website www.idmobile.ie/friendsandfamily Promotional codes may be changed at any time and without notice by iD. Connection is subject to iD applications assessment and direct debit is required.

Customers receive 10,000 minutes, 10,000 texts and 30GB of data each month The monthly cost of your iD plan will be discounted from €29 to €15 per month (incl. VAT).In your first month you will receive a partial allowance up to your first bill date. All usage out of your iD plan allowances is excluded and will be charged at full price. Minutes to Irish landlines/mobiles and texts to Irish mobiles whilst in the Republic of Ireland or whilst roaming within the EU. All allowances exclude International and non-EU roaming. 

Details of your plan and other charges are published on iDmobile.ie. Unused allowances cannot be carried forward. All charges include VAT.
 
  • Minutes Allowance: Minutes can be used to call standard Irish landlines, standard Irish mobiles and the iD Mobile voicemail service whilst in the Republic of Ireland or whilst roaming within the EU. All other calls such as non-geographic (e.g. 1850, 1890, 076), premium rate, directory enquiry and international calls are not included in your allowance and are charged as per the other charges section on iDmobile.ie.  All other non-EU roaming usage is charged, see roaming charges for details.
  • Texts Allowance: Texts can be sent to standard Irish mobiles whilst in the Republic of Ireland or whilst Roaming within the EU. All other texts such as premium rate, MMS and international texts are not included in your allowance and are charged as per the other charges section on iDmobile.ie All other non-EU roaming usage is charged, see roaming charges for details.
  • Data Allowance: Your 30GB data allowance can be used whilst in the Republic of Ireland. EU Roaming data allowance is 6.3GB. All other data usage, including non-EU roaming, is charged as per the other charges section on iDmobile.ie.  
You can cancel this plan at any time with 30 days’ notice. If you avail of another iD bill pay plan or change one of your plan bundle allowances (calls, texts or data) then the promotional offer ends and you will not be able to reinstate the promotional rates. Restrictions will apply on your ability to avail of a device upgrade for a limited period if you avail of this Plan as per standard Upgrade rules for more information visit idmobile.ie.
This offer is not available in conjunction with any other iD plan discount. The offer is open to residents of the Republic of Ireland, aged 18 or over. Available while promotional stocks last. These terms are in addition to the General Terms for iD Services. iD may vary this offer for any reasonable commercial, technical or operational reason.

Effective June 2017.

Permanent TSB January-March Explore Account Welcome Offer iD
These terms are in addition to the iD Affinity discount offer rules. The offer is available if you are a Permanent TSB Explore account customer, connecting to iD for the first time on iD bill pay SIMO services between 01/01/17 and 31/03/17. The monthly price plan cost of your iD plan will be discounted from €29 to €20 for the period of your iD agreement. If you move to another plan or change one of your plan allowances (of calls, texts or data) then the promotional offer ends and you will not be able to reinstate the promotional rates. All usage out of your iD plan allowances is excluded and will be charged at full price. All allowances exclude roaming. Offer available while promotional stocks last.

This promotion is not available in conjunction with any other iD plan discount. This offer is only applicable for SIMO customers and not customers purchasing a handset. These terms are in addition to the General Terms for iD Services. 4G subject to network coverage. Available while promotional stocks last. iD may vary this offer for any reasonable commercial, technical or operational reason.

Effective 1st January 2017.

iD’s Logitech & Samsung J3 Giveaway - Members only competition – January 2017
1. The promotion is open only to iD customers, excluding employees of the Dixons Carphone Group in Ireland.
2. No purchase necessary.
Entry date and time: Entry is available between 00:00.01 on January 4th 2017 and 23:59 on January 28th 2017 inclusive, ('the promotion period').
How to enter: Entry is via a private page within the promotional period.
Draws: Entries received will be entered into a members’ only draw and the winner will be randomly selected from this group.
Prizes: There is 1 prize of a Samsung J3 which comes with a Logitech Zerotouch.
Entry restriction: One entry per person over the promotion period.
3. Winners for the draw will be selected at random and will be notified directly using the email address/phone number provided at the time of entry.
4. The full prize information will be delivered to winners within 28 days of the draw.
5. Entrants who do not give correct details or those who make an entry on someone else’s behalf will be disqualified, at the Promoter’s discretion. No bulk, third party or organised group or prize club entries will be accepted. If it becomes apparent that a participant is using a computer(s) to circumvent this condition by, for example, the use of a ‘script’, ‘macro’, ‘brute force’ or any other automated or manual means, that person’s entries will be disqualified and any prize will be void. The Promoter may in its absolute discretion disqualify any entries which it feels do not comply with these terms and conditions or where any bad form or bad faith is suspected.
6. No incomplete, corrupt entries or those not in accordance with these entry instructions will be accepted.
7. The Promoter does not accept responsibility for entries or claims that are lost, corrupted or delayed as a result of any network, computer hardware or software failure of any kind. Proof of sending will not be accepted as proof of receipt.
8. Owing to exceptional circumstances outside its reasonable control and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these terms and conditions at any stage but will always endeavour to minimise the effect to participants in order to avoid undue disappointment.
9. If an act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these terms and conditions, the Promoter will not be liable for any failure to perform or delay in performing its obligation. The Promoter shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control or any other circumstances amounting to force majeure.
10. There is no cash or other alternative to the stated prize, in whole or in part.
11. The Promoters decision is final regarding all promotional matters.
12. By entering the prize draw entrants agree to receive further information from iD mobile and carefully selected third parties to inform entrants of various promotions, goods and services that might be of interest. See www.idmobile.ie/privacy-and-cookies.
13. Winners may be required to participate in reasonable publicity arising from the promotion at no expense to the Promoter and we reserve the right to use comments for publicity purposes, alongside each entrants name and county. From time to time we may modify or adapt the words, if deemed necessary for publication. By entering the competition entrants agree to this.
14. The names of winners may be published online and in promotional emails on a daily or weekly basis throughout the promotional period, and will also be available for four weeks after the final closing date to those sending a self-addressed envelope to iD marketing team at the address below.
15. By taking part in this promotion all entrants will be deemed to have accepted and be bound by these terms and conditions.
16. iD reserves the right to suspend or terminate these terms and conditions at any time for any reasonable, technical, commercial or operational reason.
17. iD is excluded from liability for any loss, damage or injury which might occur to the winner or any other person with whom the winner shares the prize.
18. Promoter: iD Mobile 3rd Floor Office Suite, Omni Park Shopping Centre, Santry Dublin 

iD’s Logitech & Samsung J3 Giveaway – January 2017
1. The promotion is open to residents of the Republic of Ireland, aged 18 or over, excluding employees of the Dixons Carphone Group in Ireland.
2. No purchase necessary.
Entry date and time: Entry is available between 00:00.01 on January 4th 2017 and 23:59 on January 28th 2017 inclusive, ('the promotion period').
How to enter: Entry is via a private page within the promotional period.
Draws: Entries received will be entered into a draw and the winner will be randomly selected.
Prizes: There is 1 prize of a Samsung J3 which comes with a Logitech Zerotouch.
Entry restriction: One entry per person over the promotion period.
3. Winners for the draw will be selected at random and will be notified directly using the email address/phone number provided at the time of entry.
4. The full prize information will be delivered to winners within 28 days of the draw.
5. Entrants who do not give correct details or those who make an entry on someone else’s behalf will be disqualified, at the Promoter’s discretion. No bulk, third party or organised group or prize club entries will be accepted. If it becomes apparent that a participant is using a computer(s) to circumvent this condition by, for example, the use of a ‘script’, ‘macro’, ‘brute force’ or any other automated or manual means, that person’s entries will be disqualified and any prize will be void. The Promoter may in its absolute discretion disqualify any entries which it feels do not comply with these terms and conditions or where any bad form or bad faith is suspected.
6. No incomplete, corrupt entries or those not in accordance with these entry instructions will be accepted.
7. The Promoter does not accept responsibility for entries or claims that are lost, corrupted or delayed as a result of any network, computer hardware or software failure of any kind. Proof of sending will not be accepted as proof of receipt.
8. Owing to exceptional circumstances outside its reasonable control and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these terms and conditions at any stage but will always endeavour to minimise the effect to participants in order to avoid undue disappointment.
9. If an act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these terms and conditions, the Promoter will not be liable for any failure to perform or delay in performing its obligation. The Promoter shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control or any other circumstances amounting to force majeure.
10. There is no cash or other alternative to the stated prize, in whole or in part.
11. The Promoters decision is final regarding all promotional matters.
12. By entering the prize draw entrants agree to receive further information from iD mobile and carefully selected third parties to inform entrants of various promotions, goods and services that might be of interest. See www.idmobile.ie/privacy-and-cookies.
13. Winners may be required to participate in reasonable publicity arising from the promotion at no expense to the Promoter and we reserve the right to use comments for publicity purposes, alongside each entrants name and county. From time to time we may modify or adapt the words, if deemed necessary for publication. By entering the competition entrants agree to this.
14. The names of winners may be published online and in promotional emails on a daily or weekly basis throughout the promotional period, and will also be available for four weeks after the final closing date to those sending a self-addressed envelope to iD marketing team at the address below.
15. By taking part in this promotion all entrants will be deemed to have accepted and be bound by these terms and conditions.
16. iD reserves the right to suspend or terminate these terms and conditions at any time for any reasonable, technical, commercial or operational reason.
17. iD is excluded from liability for any loss, damage or injury which might occur to the winner or any other person with whom the winner shares the prize.
18. Promoter: iD Mobile 3rd Floor Office Suite, Omni Park Shopping Centre, Santry Dublin 

Free International Calls on Christmas Day Promotion
The Free International Calls on Christmas Day Promotion is available to iD prepay and bill pay voice customers. Calls made from the Republic of Ireland between 7.00pm on 24/12 and 11.59pm on 25/12 to landlines and mobiles in the below listed countries are covered by this promotion and will not be charged.

Country / Country Code

Austria (43), Belgium (32), Bulgaria (359), Croatia (385), Cyprus (357), Czech Republic (420), Denmark (45), Estonia (372), Finland (358), France (33), French DOM/TOM (262), French Guiana (594), Germany (49), Gibraltar (350), Greece (30), Guadeloupe (590), Hungary (36), Iceland (354), Italy (39), Latvia (371), Liechtenstein (423), Lithuania (370), Luxembourg (352), Malta (356), Martinique (596), Netherlands (31), Norway (47), Poland (48), Portugal (351), Romania (40), Slovakia (421), Slovenia (386), Spain (34), Sweden (46), Vatican (379), Serbia (381), Australia (61), New Zealand (64), USA / Canada (1), United Kingdom (44).

All other usage will be charged as standard. Excludes calls to Irish landline or mobile numbers. Excludes calls to premium & other non-standard numbers. Excludes calls made while roaming. Excludes MBB. Excludes SMS and video calls. These terms are in addition to the General Terms for iD Services. iD reserves the right to withdraw or vary this offer for any reasonable commercial, technical or operational reason.

Effective 7pm 24th December 2016. Promotion ends 11.59pm 25th December 2016.

iD January/February 30% off Bill Pay Plans for Six Months offer
The iD 30% off All Bill Pay Plans for Six Months offer is available for a new bill pay customer, connecting to iD for the first time between 24/12/16 and 28/02/17. The monthly price plan cost of the iD plan will be discounted by 30% for the first 6 month period of your iD agreement. All usage out of iD plan allowances is excluded and will be charged at full price. All allowances exclude roaming. If you purchase an iD phone the monthly phone charge is not discounted and will be charged at full price.

After the first 6 months of your iD plan the standard and full price of your monthly price plan charges as per your iD agreement will apply. This promotion is not available in conjunction with any other iD plan discount. It is not available on the iD Mobile Broadband Bill Pay service. 4G subject to network coverage. These terms are in addition to the General Terms for iD Services. iD may vary this offer for any reasonable commercial, technical or operational reason.

Effective December 24th 2016.

iD Prepay Christmas Gift Bundles Offer
The iD Prepay Christmas Gift Bundles Offer is available for new prepay customers, connecting to iD for the first time, or existing prepay customers upgrading and is available when purchasing one of the following handsets; Alcatel Pixi 4 4G, Huawei Y5ii, Samsung J3, and select accessories; Jawbone Up2 Silver, IconBIT OMNICAST/ 16GB SanDisk Ultra microSDXC UHS-I memory card, Mobi Mountain BT Cool Cans Black or Bee Wi Bluetooth Stereo Headphones.

No cash alternative is available. The offer is open to residents of the Republic of Ireland, aged 18 or over.

New Prepay connections are subject to a minimum of €15 mandatory top-up. 4G subject to network coverage. Available while promotional stocks last. These terms are in addition to the General Terms for iD Services. iD may vary this offer for any reasonable commercial, technical or operational reason.

Effective December 13th 2016.

iD’s Huawei Y5ii Gift Bundle - Members only competition – December 2016 (Updated)
1. The promotion is open only to iD customers, excluding employees of the Dixons Carphone Group in Ireland.
2. No purchase necessary.
Entry date and time: Entry is available between 00:00.01 on December 2nd 2016 and 23:59 on December 21st 2016 inclusive, ('the promotion period').
How to enter: Entry is via a private page within the promotional period.
Draws: Entries received will be entered into a members’ only draw and the winner will be randomly selected from this group.
Prizes: There are 3 prizes of a Huawei Y5ii with 1 accessory of choice. Winning entrants can choose from: Jawbone UP2, Bluetooth stereo headphones or IconBIT OMNICAST/ 16Gb SanDisk memory card.
Entry restriction: One entry per person over the promotion period.
3. Winners for the draw will be selected at random and will be notified directly using the email address/phone number provided at the time of entry.
4. The full prize information will be delivered to winners within 28 days of the draw.
5. Entrants who do not give correct details or those who make an entry on someone else’s behalf will be disqualified, at the Promoter’s discretion. No bulk, third party or organised group or prize club entries will be accepted. If it becomes apparent that a participant is using a computer(s) to circumvent this condition by, for example, the use of a ‘script’, ‘macro’, ‘brute force’ or any other automated or manual means, that person’s entries will be disqualified and any prize will be void. The Promoter may in its absolute discretion disqualify any entries which it feels do not comply with these terms and conditions or where any bad form or bad faith is suspected.
6. No incomplete, corrupt entries or those not in accordance with these entry instructions will be accepted.
7. The Promoter does not accept responsibility for entries or claims that are lost, corrupted or delayed as a result of any network, computer hardware or software failure of any kind. Proof of sending will not be accepted as proof of receipt.
8. Owing to exceptional circumstances outside its reasonable control and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these terms and conditions at any stage but will always endeavour to minimise the effect to participants in order to avoid undue disappointment.
9. If an act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these terms and conditions, the Promoter will not be liable for any failure to perform or delay in performing its obligation. The Promoter shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control or any other circumstances amounting to force majeure.
10. There is no cash or other alternative to the stated prize, in whole or in part.
11. The Promoters decision is final regarding all promotional matters.
12. By entering the prize draw entrants agree to receive further information from iD mobile and carefully selected third parties to inform entrants of various promotions, goods and services that might be of interest. See www.idmobile.ie/privacy-and-cookies.
13. Winners may be required to participate in reasonable publicity arising from the promotion at no expense to the Promoter and we reserve the right to use comments for publicity purposes, alongside each entrants name and county. From time to time we may modify or adapt the words, if deemed necessary for publication. By entering the competition entrants agree to this.
14. The names of winners may be published online and in promotional emails on a daily or weekly basis throughout the promotional period, and will also be available for four weeks after the final closing date to those sending a self-addressed envelope to iD marketing team at the address below.
15. By taking part in this promotion all entrants will be deemed to have accepted and be bound by these terms and conditions.
16. iD reserves the right to suspend or terminate these terms and conditions at any time for any reasonable, technical, commercial or operational reason.
17. iD is excluded from liability for any loss, damage or injury which might occur to the winner or any other person with whom the winner shares the prize.
18. Promoter: iD Mobile 3rd Floor Office Suite, Omni Park Shopping Centre, Santry Dublin 

iD’s Huawei Y5ii Gift Bundle Competition – December 2016 (Updated)
1. The promotion is open to residents of the Republic of Ireland, aged 18 or over, excluding employees of the Dixons Carphone Group in Ireland.
2. No purchase necessary.
Entry date and time: Entry is available between 00:00.01 on December 2nd 2016 and 23:59 on December 21st 2016 inclusive, ('the promotion period').
How to enter: Entry is via the iDmobile.ie website within the promotional period.
Draws: Entries received will be entered into a draw and the winner will be randomly selected.
Prizes: There are 3 prizes of a Huawei Y5ii with 1 accessory of choice. Winning entrants can choose from: Jawbone UP2, Bluetooth stereo headphones or IconBIT OMNICAST/ 16Gb Sandisk memory card.
Entry restriction: One entry per person over the promotion period.
3. Winners for the draw will be selected at random and will be notified directly using the email address/phone number provided at the time of entry.
4. The full prize information will be delivered to winners within 28 days of the draw.
5. Entrants who do not give correct details or those who make an entry on someone else’s behalf will be disqualified, at the Promoter’s discretion. No bulk, third party or organised group or prize club entries will be accepted. If it becomes apparent that a participant is using a computer(s) to circumvent this condition by, for example, the use of a ‘script’, ‘macro’, ‘brute force’ or any other automated or manual means, that person’s entries will be disqualified and any prize will be void. The Promoter may in its absolute discretion disqualify any entries which it feels do not comply with these terms and conditions or where any bad form or bad faith is suspected.
6. No incomplete, corrupt entries or those not in accordance with these entry instructions will be accepted.
7. The Promoter does not accept responsibility for entries or claims that are lost, corrupted or delayed as a result of any network, computer hardware or software failure of any kind. Proof of sending will not be accepted as proof of receipt.
8. Owing to exceptional circumstances outside its reasonable control and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these terms and conditions at any stage but will always endeavour to minimise the effect to participants in order to avoid undue disappointment.
9. If an act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these terms and conditions, the Promoter will not be liable for any failure to perform or delay in performing its obligation. The Promoter shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control or any other circumstances amounting to force majeure.
10. There is no cash or other alternative to the stated prize, in whole or in part.
11. The Promoters decision is final regarding all promotional matters.
12. By entering the prize draw entrants agree to receive further information from iD mobile and carefully selected third parties to inform entrants of various promotions, goods and services that might be of interest. See www.idmobile.ie/privacy-and-cookies.
13. Winners may be required to participate in reasonable publicity arising from the promotion at no expense to the Promoter and we reserve the right to use comments for publicity purposes, alongside each entrants name and county. From time to time we may modify or adapt the words, if deemed necessary for publication. By entering the competition entrants agree to this.
14. The names of winners may be published online and in promotional emails on a daily or weekly basis throughout the promotional period, and will also be available for four weeks after the final closing date to those sending a self-addressed envelope to iD marketing team at the address below.
15. By taking part in this promotion all entrants will be deemed to have accepted and be bound by these terms and conditions.
16. iD reserves the right to suspend or terminate these terms and conditions at any time for any reasonable, technical, commercial or operational reason.
17. iD is excluded from liability for any loss, damage or injury which might occur to the winner or any other person with whom the winner shares the prize.
18. Promoter: iD Mobile 3rd Floor Office Suite, Omni Park Shopping Centre, Santry Dublin 

iD Cyber Monday - Huawei HY5ii Gift Bundle - Online Only Offer
The iD Cyber Monday Prepay Christmas Gift Bundle for the Huawei Y5ii is available for new prepay customers, connecting to iD for the first time, or existing prepay customers upgrading and selecting the following accessory bundles: KSIX VR Viewer in White and Vivitar Neon BT Headphones in White.

The Cyber Monday price reduction on the Huawei Y5ii is a one day only offer, available from 00:01am on Monday 28th November – 28th November – 11:59pm. Orders made outside this period will not be eligible for price reduction.

iD accepts no responsibility for orders that are misdirected, lost, delayed, damaged or corrupted during delivery to or from iD due to any computer malfunction, virus, bug, delay or other reasons whatsoever.

The online price for this bundle with the Huawei Y5ii handset will be reduced from €119.00 to €99.00. No cash alternative is available.

The offer is open to residents of the Republic of Ireland, aged 18 or over.

New Prepay connections are subject to a minimum of €15 mandatory top-up. 4G subject to network coverage. Available while promotional stocks last. These terms are in addition to the General Terms for iD Services. iD may vary this offer for any reasonable commercial, technical or operational reason.

Effective from 00:01am on Monday 28th November until 11:59pm, 28th November.


iD’s GoPRO HERO4  competition – November 2016
1. The promotion is open to residents of the Republic of Ireland, aged 18 or over, excluding employees of the Dixons Carphone Group in Ireland.
2. No purchase necessary.
Entry date and time: Entry is available between 00:00.01 on November 1st 2016 and 23:59 on November 30th 2016 inclusive, ('the promotion period').
How to enter: Entry is via the iDmobile.ie website within the promotional period.
Draws: Entries received will be entered into a draw and the winner will be randomly selected.
Prizes: There is one prize of a GoPRO HERO4 reality headset.
Entry restriction: One entry per person over the promotion period.
3. Winners for the draw will be selected at random and will be notified directly using the email address/phone number provided at the time of entry.
4. The full prize information will be delivered to winners within 28 days of the draw.
5. Entrants who do not give correct details or those who make an entry on someone else’s behalf will be disqualified, at the Promoter’s discretion. No bulk, third party or organised group or prize club entries will be accepted. If it becomes apparent that a participant is using a computer(s) to circumvent this condition by, for example, the use of a ‘script’, ‘macro’, ‘brute force’ or any other automated or manual means, that person’s entries will be disqualified and any prize will be void. The Promoter may in its absolute discretion disqualify any entries which it feels do not comply with these terms and conditions or where any bad form or bad faith is suspected.
6. No incomplete, corrupt entries or those not in accordance with these entry instructions will be accepted.
7. The Promoter does not accept responsibility for entries or claims that are lost, corrupted or delayed as a result of any network, computer hardware or software failure of any kind. Proof of sending will not be accepted as proof of receipt.
8. Owing to exceptional circumstances outside its reasonable control and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these terms and conditions at any stage but will always endeavour to minimise the effect to participants in order to avoid undue disappointment.
9. If an act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these terms and conditions, the Promoter will not be liable for any failure to perform or delay in performing its obligation. The Promoter shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control or any other circumstances amounting to force majeure.
10. There is no cash or other alternative to the stated prize, in whole or in part.
11. The Promoters decision is final regarding all promotional matters.
12. By entering the prize draw entrants agree to receive further information from iD mobile and carefully selected third parties to inform entrants of various promotions, goods and services that might be of interest. See www.idmobile.ie/privacy-and-cookies.
13. Winners may be required to participate in reasonable publicity arising from the promotion at no expense to the Promoter and we reserve the right to use comments for publicity purposes, alongside each entrants name and county. From time to time we may modify or adapt the words, if deemed necessary for publication. By entering the competition entrants agree to this.
14. The names of winners may be published online and in promotional emails on a daily or weekly basis throughout the promotional period, and will also be available for four weeks after the final closing date to those sending a self-addressed envelope to iD marketing team at the address below.
15. By taking part in this promotion all entrants will be deemed to have accepted and be bound by these terms and conditions.
16. iD reserves the right to suspend or terminate these terms and conditions at any time for any reasonable, technical, commercial or operational reason.
17. iD is excluded from liability for any loss, damage or injury which might occur to the winner or any other person with whom the winner shares the prize.
18. Promoter: iD Mobile 3rd Floor Office Suite, Omni Park Shopping Centre, Santry Dublin 

iD’s GoPRO HERO4 members only competition – November 2016
1. The promotion is open only to iD customers, over 18 years of age, excluding employees of the Dixons Carphone Group in Ireland.
2. No purchase necessary.
Entry date and time: Entry is available between 00:00.01 on November 1st 2016 and 23:59 on November 30th 2016 inclusive, ('the promotion period').
How to enter: Entry is via a private page within the promotional period.
Draws: Entries received will be entered into a members only draw and the winner will be randomly selected from this group.
Prizes: There is one prize of a GoPRO HERO4.
Entry restriction: One entry per person over the promotion period.
3. Winners for the draw will be selected at random and will be notified directly using the email address/phone number provided at the time of entry.
4. The full prize information will be delivered to winners within 28 days of the draw.
5. Entrants who do not give correct details or those who make an entry on someone else’s behalf will be disqualified, at the Promoter’s discretion. No bulk, third party or organised group or prize club entries will be accepted. If it becomes apparent that a participant is using a computer(s) to circumvent this condition by, for example, the use of a ‘script’, ‘macro’, ‘brute force’ or any other automated or manual means, that person’s entries will be disqualified and any prize will be void. The Promoter may in its absolute discretion disqualify any entries which it feels do not comply with these terms and conditions or where any bad form or bad faith is suspected.
6. No incomplete, corrupt entries or those not in accordance with these entry instructions will be accepted.
7. The Promoter does not accept responsibility for entries or claims that are lost, corrupted or delayed as a result of any network, computer hardware or software failure of any kind. Proof of sending will not be accepted as proof of receipt.
8. Owing to exceptional circumstances outside its reasonable control and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these terms and conditions at any stage but will always endeavour to minimise the effect to participants in order to avoid undue disappointment.
9. If an act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these terms and conditions, the Promoter will not be liable for any failure to perform or delay in performing its obligation. The Promoter shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control or any other circumstances amounting to force majeure.
10. There is no cash or other alternative to the stated prize, in whole or in part.
11. The Promoters decision is final regarding all promotional matters.
12. By entering the prize draw entrants agree to receive further information from iD mobile and carefully selected third parties to inform entrants of various promotions, goods and services that might be of interest. See www.idmobile.ie/privacy-and-cookies.
13. Winners may be required to participate in reasonable publicity arising from the promotion at no expense to the Promoter and we reserve the right to use comments for publicity purposes, alongside each entrants name and county. From time to time we may modify or adapt the words, if deemed necessary for publication. By entering the competition entrants agree to this.
14. The names of winners may be published online and in promotional emails on a daily or weekly basis throughout the promotional period, and will also be available for four weeks after the final closing date to those sending a self-addressed envelope to iD marketing team at the address below.
15. By taking part in this promotion all entrants will be deemed to have accepted and be bound by these terms and conditions.
16. iD reserves the right to suspend or terminate these terms and conditions at any time for any reasonable, technical, commercial or operational reason.
17. iD is excluded from liability for any loss, damage or injury which might occur to the winner or any other person with whom the winner shares the prize.
18. Promoter: iD Mobile 3rd Floor Office Suite, Omni Park Shopping Centre, Santry Dublin 


iD Free Xtorm Power Bank with Prepay Handset Offer
The iD free Xtorm Power Bank with Prepay Handset offer is available if you are a new prepay customer, connecting to iD for the first time, purchasing a handset at idmobile.ie between 03/10/16 and 26/10/16.

New Prepay connections are subject to a minimum of €15 mandatory top-up.

The promotion is limited to one per customer, and is only available on selected handsets: Alcatel Pixi 4 3G, Alcatel Pixi 4 4G, Huawei Y5ii, HTC Desire 620, Samsung Galaxy J3. Available while promotional stocks last. These terms are in addition to the General Terms for iD Services. iD may vary this offer for any reasonable commercial, technical or operational reason.
Effective 3rd October 2016.

iD Stores All4One Gift Card offer
The iD Stores All4One Gift Card offer is available if you are a new bill pay customer, connecting to iD for the first time with phone and plan in an ‘iD Store’ between 01/10/16 and 07/11/16 and you move your existing mobile number (port) to iD bill pay services between 01/10/16 and 30/11/16. Your first bill must be paid in full by Direct Debit.

iD will send the €50 One4All Gift Card to the billing address provided at sign-up and will endeavour to dispatch within fifteen working days of your first bill payment.

The offer is limited to one per customer. Not applicable to prepay, bill pay SIMO or mobile broadband. Not applicable to customers connecting in Carphone Warehouse or online. Available while promotional stocks last. No cash alternative is available. The offer is open to residents of the Republic of Ireland, aged 18 or over, excluding employees of the Dixons Carphone Group in Ireland. These terms are in addition to the General Terms for iD Services. iD may vary this offer for any reasonable commercial, technical or operational reason.
Effective 1st October 2016.

iD virtual reality headset competition – October 2016.
1.The promotion is open to residents of the Republic of Ireland, aged 18 or over, excluding employees of the Dixons Carphone Group in Ireland.
2. No purchase necessary.
Entry date and time: Entry is available between 00:00.01 on October 1st 2016 and 23:59 on October 31st 2016 inclusive, ('the promotion period').
How to enter: Entry is via the iDmobile.ie website within the promotional period.
Draws: Entries received will be entered into a draw and the winner will be randomly selected.
Prizes: There is one prize of a Freefly virtual reality headset.
Entry restriction: One entry per person over the promotion period.
3. Winners for the draw will be selected at random and will be notified directly the draw using the email address/phone number provided at the time of entry.
4. The full prize information will be delivered to winners within 28 days of the draw.
5. Entrants who do not give correct details or those who make an entry on someone else’s behalf will be disqualified, at the Promoter’s discretion. No bulk, third party or organised group or prize club entries will be accepted. If it becomes apparent that a participant is using a computer(s) to circumvent this condition by, for example, the use of a ‘script’, ‘macro’, ‘brute force’ or any other automated or manual means, that person’s entries will be disqualified and any prize will be void. The Promoter may in its absolute discretion disqualify any entries which it feels do not comply with these terms and conditions or where any bad form or bad faith is suspected.
6. No incomplete, corrupt entries or those not in accordance with these entry instructions will be accepted.
7. The Promoter does not accept responsibility for entries or claims that are lost, corrupted or delayed as a result of any network, computer hardware or software failure of any kind. Proof of sending will not be accepted as proof of receipt.
8. Owing to exceptional circumstances outside its reasonable control and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these terms and conditions at any stage but will always endeavour to minimise the effect to participants in order to avoid undue disappointment.
9. If an act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these terms and conditions, the Promoter will not be liable for any failure to perform or delay in performing its obligation. The Promoter shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control or any other circumstances amounting to force majeure.
10. There is no cash or other alternative to the stated prize, in whole or in part.
11. The Promoters decision is final regarding all promotional matters.
12. By entering the prize draw entrants agree to receive further information from iD mobile and carefully selected third parties to inform entrants of various promotions, goods and services that might be of interest. See www.idmobile.ie/privacy-and-cookies
13. Winners may be required to participate in reasonable publicity arising from the promotion at no expense to the Promoter and we reserve the right to use comments for publicity purposes, alongside each entrants name and county. From time to time we may modify or adapt the words, if deemed necessary for publication. By entering the competition entrants agree to this.
14. The names of winners may be published online and in promotional emails on a daily or weekly basis throughout the promotional period, and will also be available for four weeks after the final closing date to those sending a self-addressed envelope to iD marketing team at the address below.
15. By taking part in this promotion all entrants will be deemed to have accepted and be bound by these terms and conditions.
16. iD reserves the right to suspend or terminate these terms and conditions at any time for any reasonable, technical, commercial or operational reason.
17. iD is excluded from liability for any loss, damage or injury which might occur to the winner or any other person with whom the winner shares the prize.
Promoter: iD Mobile 3rd Floor Office Suite, Omni Park Shopping Centre, Santry Dublin 9.

iD virtual reality headset members only competition – October 2016.
1.The promotion is open only to iD customers, excluding employees of the Dixons Carphone Group in Ireland.
2. No purchase necessary.
Entry date and time: Entry is available between 00:00.01 on October 1st 2016 and 23:59 on October 31st 2016 inclusive, ('the promotion period').
How to enter: Entry is via a private webpage within the promotional period.
Draws: Entries received will be entered into a members only draw and the winner will be randomly selected.
Prizes: There is one prize of a Freefly virtual reality headset.
Entry restriction: One entry per person over the promotion period.
3. Winners for the draw will be selected at random and will be notified directly the draw using the email address/phone number provided at the time of entry.
4. The full prize information will be delivered to winners within 28 days of the draw.
5. Entrants who do not give correct details or those who make an entry on someone else’s behalf will be disqualified, at the Promoter’s discretion. No bulk, third party or organised group or prize club entries will be accepted. If it becomes apparent that a participant is using a computer(s) to circumvent this condition by, for example, the use of a ‘script’, ‘macro’, ‘brute force’ or any other automated or manual means, that person’s entries will be disqualified and any prize will be void. The Promoter may in its absolute discretion disqualify any entries which it feels do not comply with these terms and conditions or where any bad form or bad faith is suspected.
6. No incomplete, corrupt entries or those not in accordance with these entry instructions will be accepted.
7. The Promoter does not accept responsibility for entries or claims that are lost, corrupted or delayed as a result of any network, computer hardware or software failure of any kind. Proof of sending will not be accepted as proof of receipt.
8. Owing to exceptional circumstances outside its reasonable control and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these terms and conditions at any stage but will always endeavour to minimise the effect to participants in order to avoid undue disappointment.
9. If an act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these terms and conditions, the Promoter will not be liable for any failure to perform or delay in performing its obligation. The Promoter shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control or any other circumstances amounting to force majeure.
10. There is no cash or other alternative to the stated prize, in whole or in part.
11. The Promoters decision is final regarding all promotional matters.
12. By entering the prize draw entrants agree to receive further information from iD mobile and carefully selected third parties to inform entrants of various promotions, goods and services that might be of interest. See www.idmobile.ie/privacy-and-cookies
13. Winners may be required to participate in reasonable publicity arising from the promotion at no expense to the Promoter and we reserve the right to use comments for publicity purposes, alongside each entrants name and county. From time to time we may modify or adapt the words, if deemed necessary for publication. By entering the competition entrants agree to this.
14. The names of winners may be published online and in promotional emails on a daily or weekly basis throughout the promotional period, and will also be available for four weeks after the final closing date to those sending a self-addressed envelope to iD marketing team at the address below.
15. By taking part in this promotion all entrants will be deemed to have accepted and be bound by these terms and conditions.
16. iD reserves the right to suspend or terminate these terms and conditions at any time for any reasonable, technical, commercial or operational reason.
17. iD is excluded from liability for any loss, damage or injury which might occur to the winner or any other person with whom the winner shares the prize.
Promoter: iD Mobile 3rd Floor Office Suite, Omni Park Shopping Centre, Santry Dublin 9.

iD Affinity discount offer rules.
iD Affinity discount is available to eligible staff and members of select iD Affinity partners. The offer applies to new customers only and one discount per eligible customer permitted. Connection is subject to iD applications assessment and direct debit is required. Monthly plan cost is €20 (normally €29) and if you move to another plan or change one of your plan allowances (of calls texts or data) then the promotional offer ends and you will not be able to reinstate the promotional rates. Minutes to Irish landlines/mobiles and texts to Irish mobiles whilst in the Republic of Ireland or whilst roaming within the EU. All allowances exclude International and non-EU roaming. EU Roaming Allowance calculated in accordance with Regulation (EU) No 531/2012 and Data wholesale roaming caps as of June 2017.

iD may vary the Affinity discount offer for any reasonable commercial, technical or operational reason.

Effective June 2017.

X

Cancellation process.

Your cancellation rights
When you purchase goods or services from iD by means of a distance sale or away from our stores, for example if you purchase online or over the phone, then you have the right to cancel your contract within 14 days without giving any reason. The cancellation period expires 14 days after the date you commence your contract or take physical possession of goods such as phones or accessories.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by an unequivocal statement in writing. You can send this request to iD, Third Floor Office Suite, Omni Park Shopping Centre, Santry, Dublin 9.

Alternatively you may contact us on 1747 (from an iD phone) or (089) 7001747 or through the contact us section on iDmobile.ie. The information you should include is set out below.
SUGGESTED CANCELLATION REQUEST

To: iD, Third Floor Office Suite, Omni Park Shopping Centre, Santry, Dublin 9.

I [Name] hereby give notice that I wish to cancel my contract of sale for the following goods [details] and for the provision of the following service [detail]

This was order on [date] and received on [date]

Address details: name, address and signature/date if notifying in writing

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us). We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received any goods back or you supply evidence of having sent the goods back.

You shall send back any goods without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel this contract. We recommend registered post when you are returning any goods and you will bear the direct cost of returning the goods.

You will remain responsible for charges that apply for using any Services provided during the period prior to the cancellation taking effect. You are also liable for any diminished value of the goods resulting from the handling of the goods beyond that necessary to establish their nature characteristics and functioning.

X

Legacy terms.

30% Off Top iD Bill Pay Plan for Six Months offer.
The 30% off top iD Bill Pay Plan for Six Months offer is available if you are a new bill pay customer, connecting to iD for the first time, and you move your existing mobile number (port) to iD bill pay services between 01/09/16 and 30/11/16 in store or 01/09/16 and 27/11/16 online. Discount is applicable only on the combination of the 5000 minutes, 5000 texts & 20GB of Data bundles. The monthly price plan cost of your iD plan will be discounted from €29 to €20 for the first 6 month period of your iD agreement. All usage out of your iD plan allowances is excluded and will be charged at full price. All allowances exclude roaming. If you purchase an iD phone the monthly phone charge is not discounted and will be charged at full price.

After the first 6 months of your iD plan the standard and full price of your monthly price plan charges as per your iD agreement will apply. This promotion is not available in conjunction with any other iD plan discount. These terms are in addition to the General Terms for iD Services. iD may vary this offer for any reasonable commercial, technical or operational reason.
Effective September 1st 2016.

Join iD and get an iPhone 6 or Samsung Galaxy S6 plus all the calls, texts & data you need for only €45 per month!
This offer on iPhone 6 and Samsung S6 for PTSB explore account customers is available if you are a new bill pay customer, connecting to iD for the first time, and you move your existing mobile number (port) to iD bill pay services between 01/09/16 and 30/11/16. The monthly airtime cost of your iD plan will be discounted from €29 to €20 for the period of your iD agreement. All usage out of your iD plan allowances is excluded and will be charged at full price. All allowances exclude roaming. iPhone 6 / Samsung Galaxy S6 available while promotional stocks last. This promotion is not available in conjunction with any other iD plan discount. These terms are in addition to the General Terms for iD Services. iD may vary this offer for any reasonable commercial, technical or operational reason.
After the first 6 months of your iD plan the standard and full price of your monthly price plan charges as per your iD agreement will apply. This promotion is not available in conjunction with any other iD plan discount. These terms are in addition to the General Terms for iD Services. iD may vary this offer for any reasonable commercial, technical or operational reason.
Effective September 1st 2016.

iD iPhone 5s competition – September 2016.
1.The promotion is open to residents of the Republic of Ireland, aged 18 or over, excluding employees of the Dixons Carphone Group in Ireland.
2. No purchase necessary.
Entry date and time: Entry is available between 00:00.01 on September 1st 2016 and 23:59 on September 30th 2016 inclusive, ('the promotion period').
How to enter: Entry is via the iDmobile.ie website within the promotional period.
Draws: Entries received will be entered into a draw and the winner will be randomly selected.
Prizes: There is one prize of a iPhone 5s. This phone will be locked to the iD network.
Entry restriction: One entry per person over the promotion period.
3. Winners for the draw will be selected at random and will be notified directly the draw using the email address/phone number provided at the time of entry.
4. The full prize information will be delivered to winners within 28 days of the draw.
5. Entrants who do not give correct details or those who make an entry on someone else’s behalf will be disqualified, at the Promoter’s discretion. No bulk, third party or organised group or prize club entries will be accepted. If it becomes apparent that a participant is using a computer(s) to circumvent this condition by, for example, the use of a ‘script’, ‘macro’, ‘brute force’ or any other automated or manual means, that person’s entries will be disqualified and any prize will be void. The Promoter may in its absolute discretion disqualify any entries which it feels do not comply with these terms and conditions or where any bad form or bad faith is suspected.
6. No incomplete, corrupt entries or those not in accordance with these entry instructions will be accepted.
7. The Promoter does not accept responsibility for entries or claims that are lost, corrupted or delayed as a result of any network, computer hardware or software failure of any kind. Proof of sending will not be accepted as proof of receipt.
8. Owing to exceptional circumstances outside its reasonable control and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these terms and conditions at any stage but will always endeavour to minimise the effect to participants in order to avoid undue disappointment.
9. If an act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these terms and conditions, the Promoter will not be liable for any failure to perform or delay in performing its obligation. The Promoter shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control or any other circumstances amounting to force majeure.
10. There is no cash or other alternative to the stated prize, in whole or in part.
11. The Promoters decision is final regarding all promotional matters.
12. By entering the prize draw entrants agree to receive further information from iD mobile and carefully selected third parties to inform entrants of various promotions, goods and services that might be of interest. See www.idmobile.ie/privacy-and-cookies
13. Winners may be required to participate in reasonable publicity arising from the promotion at no expense to the Promoter and we reserve the right to use comments for publicity purposes, alongside each entrants name and county. From time to time we may modify or adapt the words, if deemed necessary for publication. By entering the competition entrants agree to this.
14. The names of winners may be published online and in promotional emails on a daily or weekly basis throughout the promotional period, and will also be available for four weeks after the final closing date to those sending a self-addressed envelope to iD marketing team at the address below.
15. By taking part in this promotion all entrants will be deemed to have accepted and be bound by these terms and conditions.
16. iD reserves the right to suspend or terminate these terms and conditions at any time for any reasonable, technical, commercial or operational reason.
17. iD is excluded from liability for any loss, damage or injury which might occur to the winner or any other person with whom the winner shares the prize.
Promoter: iD Mobile 3rd Floor Office Suite, Omni Park Shopping Centre, Santry Dublin 9.

iD iPhone 5s members only competition – September 2016.
1. The promotion is open only to iD customers, excluding employees of the Dixons Carphone Group in Ireland.
2. No purchase necessary.
Entry date and time: Entry is available between 00:00.01 on September 1st 2016 and 23:59 on September 30th 2016 inclusive, ('the promotion period').
How to enter: Entry is via a private webpage within the promotional period.
Draws: Entries received will be entered into a draw and the winner will be randomly selected from other existing iD customers
Prizes: There is one prize of a iPhone 5s. This phone will be locked to the iD network.
Entry restriction: One entry per person over the promotion period.
3. Winners for the draw will be selected at random and will be notified directly the draw using the email address/phone number provided at the time of entry.
4. The full prize information will be delivered to winners within 28 days of the draw.
5. Entrants who do not give correct details or those who make an entry on someone else’s behalf will be disqualified, at the Promoter’s discretion. No bulk, third party or organised group or prize club entries will be accepted. If it becomes apparent that a participant is using a computer(s) to circumvent this condition by, for example, the use of a ‘script’, ‘macro’, ‘brute force’ or any other automated or manual means, that person’s entries will be disqualified and any prize will be void. The Promoter may in its absolute discretion disqualify any entries which it feels do not comply with these terms and conditions or where any bad form or bad faith is suspected.
6. No incomplete, corrupt entries or those not in accordance with these entry instructions will be accepted.
7. The Promoter does not accept responsibility for entries or claims that are lost, corrupted or delayed as a result of any network, computer hardware or software failure of any kind. Proof of sending will not be accepted as proof of receipt.
8. Owing to exceptional circumstances outside its reasonable control and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these terms and conditions at any stage but will always endeavour to minimise the effect to participants in order to avoid undue disappointment.
9. If an act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these terms and conditions, the Promoter will not be liable for any failure to perform or delay in performing its obligation. The Promoter shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control or any other circumstances amounting to force majeure.
10. There is no cash or other alternative to the stated prize, in whole or in part.
11. The Promoters decision is final regarding all promotional matters.
12. By entering the prize draw entrants agree to receive further information from iD mobile and carefully selected third parties to inform entrants of various promotions, goods and services that might be of interest. See www.idmobile.ie/privacy-and-cookies
13. Winners may be required to participate in reasonable publicity arising from the promotion at no expense to the Promoter and we reserve the right to use comments for publicity purposes, alongside each entrants name and county. From time to time we may modify or adapt the words, if deemed necessary for publication. By entering the competition entrants agree to this.
14. The names of winners may be published online and in promotional emails on a daily or weekly basis throughout the promotional period, and will also be available for four weeks after the final closing date to those sending a self-addressed envelope to iD marketing team at the address below.
15. By taking part in this promotion all entrants will be deemed to have accepted and be bound by these terms and conditions.
16. iD reserves the right to suspend or terminate these terms and conditions at any time for any reasonable, technical, commercial or operational reason.
17. iD is excluded from liability for any loss, damage or injury which might occur to the winner or any other person with whom the winner shares the prize.
Promoter: iD Mobile 3rd Floor Office Suite, Omni Park Shopping Centre, Santry Dublin 9.

iD August mobile broadband 60GB for 25GB for six months offer.
The ‘iD August mobile broadband 60GB for 25GB for six months’ offer is available if you are a new bill pay mobile broadband customer connecting to iD on the 60GB plan for the first time between 01/08/16 and 30/09/16. The monthly price plan cost of your iD plan will be discounted by €15 for the first six-month period of your iD agreement. All usage out of your iD Mobile Broadband plan allowance will be charged at full price. All allowances exclude roaming. If you purchase an iD router the monthly charge is not discounted and will be charged at full price. If during the first six months you change to an alternative plan the discount is not applicable.

After the first six months of your iD Mobile Broadband plan the standard and full price of your monthly plan charges as per your iD agreement will apply. This promotion is not available in conjunction with any other iD plan discount. It is not available on the iD bill pay plan service. These terms are in addition to the General Terms for iD Services. iD may vary this offer for any reasonable commercial, technical or operational reason.
Effective August 1st 2016. 

iD August half price bill pay plans for six months offer.
The iD August half price bill pay plans for six months offer is available if you are a new bill pay customer, connecting to iD for the first time, and you move your existing mobile number (port) to iD bill pay services between 01/08/16 and 29/08/16 . The monthly price plan cost of your iD plan will be discounted by 50% for the first six-month period of your iD agreement. All usage out of your iD plan allowances is excluded and will be charged at full price. All allowances exclude roaming. If you purchase an iD phone the monthly phone charge is not discounted and will be charged at full price.

After the first six months of your iD plan the standard and full price of your monthly price plan charges as per your iD agreement will apply. This promotion is not available in conjunction with any other iD plan discount. It is not available on the iD Mobile Broadband bill pay service. These terms are in addition to the General Terms for iD Services. iD may vary this offer for any reasonable commercial, technical or operational reason.
Effective August 1st 2016.

iD Samsung Gear VR competition - July 2016.
1. The promotion is open to residents of the Republic of Ireland, aged 18 or over, excluding employees of the Dixons Carphone Group in Ireland.
2. No purchase necessary.
Entry date and time: Entry is available between 00:00.01 on July 6th 2016 and 23:59 on August 31st 2016 inclusive, ('the promotion period').
How to enter: Entry is via the teamer email or iDmobile.ie website within the promotional period.
Draws: Entries received will be entered into a draw and the winner will be randomly selected.
Prizes: There is one prize of a Samsung Gear VR.
Entry restriction: One entry per person over the promotion period.
3. Winners for the draw will be selected at random and will be notified directly the draw using the email address/phone number provided at the time of entry.
4. The full prize information will be delivered to winners within 28 days of the draw.
5. Entrants who do not give correct details or those who make an entry on someone else’s behalf will be disqualified, at the Promoter’s discretion. No bulk, third party or organised group or prize club entries will be accepted. If it becomes apparent that a participant is using a computer(s) to circumvent this condition by, for example, the use of a ‘script’, ‘macro’, ‘brute force’ or any other automated or manual means, that person’s entries will be disqualified and any prize will be void. The Promoter may in its absolute discretion disqualify any entries which it feels do not comply with these terms and conditions or where any bad form or bad faith is suspected.
6. No incomplete, corrupt entries or those not in accordance with these entry instructions will be accepted.
7. The Promoter does not accept responsibility for entries or claims that are lost, corrupted or delayed as a result of any network, computer hardware or software failure of any kind. Proof of sending will not be accepted as proof of receipt.
8. Owing to exceptional circumstances outside its reasonable control and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these terms and conditions at any stage but will always endeavour to minimise the effect to participants in order to avoid undue disappointment.
9. If an act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these terms and conditions, the Promoter will not be liable for any failure to perform or delay in performing its obligation. The Promoter shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control or any other circumstances amounting to force majeure.
10. There is no cash or other alternative to the stated prize, in whole or in part.
11. The Promoters decision is final regarding all promotional matters.
12. By entering the prize draw entrants agree to receive further information from iD mobile and carefully selected third parties to inform entrants of various promotions, goods and services that might be of interest. See www.idmobile.ie/privacy-and-cookies.
13. Winners may be required to participate in reasonable publicity arising from the promotion at no expense to the Promoter and we reserve the right to use comments for publicity purposes, alongside each entrants name and county. From time to time we may modify or adapt the words, if deemed necessary for publication. By entering the competition entrants agree to this.
14. The names of winners may be published online and in promotional emails on a daily or weekly basis throughout the promotional period, and will also be available for four weeks after the final closing date to those sending a self-addressed envelope to iD marketing team at the address below.
15. By taking part in this promotion all entrants will be deemed to have accepted and be bound by these terms and conditions.
16. iD reserves the right to suspend or terminate these terms and conditions at any time for any reasonable, technical, commercial or operational reason.
17. iD is excluded from liability for any loss, damage or injury which might occur to the winner or any other person with whom the winner shares the prize.
Promoter: iD Mobile, 3rd Floor Office Suite, Omni Park Shopping Centre, Santry Dublin 9.

iD Samsung Galaxy J3 competition - June 2016.
1. The promotion is open to residents of the Republic of Ireland, aged 18 or over, excluding employees of the Dixons Carphone Group in Ireland.
2. No purchase necessary.
Entry date and time: Entry is available between 00:00.01 on June 22nd 2016 and 23:59 on August 7th 2016 inclusive, ('the promotion period').
How to enter: Entry is via the iD website within the promotional period.
Draws: Entries received will be entered into a draw and the winner will be randomly selected.
Prizes: There is one prize of a Samsung Galaxy J3. This phone will be locked to the iD network.
Entry restriction: One entry per person over the promotion period.
3. Winners for the draw will be selected at random and will be notified directly the draw using the email address/phone number provided at the time of entry.
4. The full prize information will be delivered to winners within 28 days of the draw.
5. Entrants who do not give correct details or those who make an entry on someone else’s behalf will be disqualified, at the Promoter’s discretion. No bulk, third party or organised group or prize club entries will be accepted. If it becomes apparent that a participant is using a computer(s) to circumvent this condition by, for example, the use of a ‘script’, ‘macro’, ‘brute force’ or any other automated or manual means, that person’s entries will be disqualified and any prize will be void. The Promoter may in its absolute discretion disqualify any entries which it feels do not comply with these terms and conditions or where any bad form or bad faith is suspected.
6. No incomplete, corrupt entries or those not in accordance with these entry instructions will be accepted.
7. The Promoter does not accept responsibility for entries or claims that are lost, corrupted or delayed as a result of any network, computer hardware or software failure of any kind. Proof of sending will not be accepted as proof of receipt.
8. Owing to exceptional circumstances outside its reasonable control and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these terms and conditions at any stage but will always endeavour to minimise the effect to participants in order to avoid undue disappointment.
9. If an act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these terms and conditions, the Promoter will not be liable for any failure to perform or delay in performing its obligation. The Promoter shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control or any other circumstances amounting to force majeure.
10. There is no cash or other alternative to the stated prize, in whole or in part.
11. The Promoters decision is final regarding all promotional matters.
12. By entering the prize draw entrants agree to receive further information from iD mobile and carefully selected third parties to inform entrants of various promotions, goods and services that might be of interest. See www.idmobile.ie/privacy-and-cookies.
13. Winners may be required to participate in reasonable publicity arising from the promotion at no expense to the Promoter and we reserve the right to use comments for publicity purposes, alongside each entrants name and county. From time to time we may modify or adapt the words, if deemed necessary for publication. By entering the competition entrants agree to this.
14. The names of winners may be published online and in promotional emails on a daily or weekly basis throughout the promotional period, and will also be available for four weeks after the final closing date to those sending a self-addressed envelope to iD marketing team at the address below.
15. By taking part in this promotion all entrants will be deemed to have accepted and be bound by these terms and conditions.
16. iD reserves the right to suspend or terminate these terms and conditions at any time for any reasonable, technical, commercial or operational reason.
17. iD is excluded from liability for any loss, damage or injury which might occur to the winner or any other person with whom the winner shares the prize.
Promoter: iD Mobile, 3rd Floor Office Suite, Omni Park Shopping Centre, Santry Dublin 9.

iD 50% off all bill pay plans for six months offer.
The iD 50% off all bill pay plans for six months offer is available if you are a new bill pay customer, connecting to iD for the first time, and you move your existing mobile number (port) to iD bill pay services between 01/06/16 and 31/07/16. The monthly price plan cost of your iD plan will be discounted by 50% for the first six-month period of your iD agreement. All usage out of your iD plan allowances is excluded and will be charged at full price. All allowances exclude roaming. If you purchase an iD phone the monthly phone charge is not discounted and will be charged at full price.

After the first  months of your iD plan the standard and full price of your monthly price plan charges as per your iD agreement will apply. This promotion is not available in conjunction with any other iD plan discount. It is not available on the iD Mobile Broadband bill pay service. These terms are in addition to the General Terms for iD Services. iD may vary this offer for any reasonable commercial, technical or operational reason.
Effective 1st June 2016. 

iD/PTSB Half price bill pay SIM only plans for six months offer.
The iD/PTSB half price bill pay SIM only plans for six months offer is available if you are a Permanent TSB customer, connecting to iD for the first time on iD bill pay SIMO services between 01/06/16 and 31/08/16. The monthly price plan cost of your iD plan will be discounted by 50% for the first six-month period of your iD agreement. All usage out of your iD plan allowances is excluded and will be charged at full price. All allowances exclude roaming.

After the first six months of your iD plan the standard and full price of your monthly price plan charges as per your iD agreement will apply. This promotion is not available in conjunction with any other iD plan discount. This offer is only applicable for SIMO customers and not customers purchasing a handset. It is not available on the iD Mobile Broadband bill pay service. These terms are in addition to the General Terms for iD Services. iD may vary this offer for any reasonable commercial, technical or operational reason.
Effective June 1st 2016.

iD bill pay six months' half price offer – April 2016.
The iD bill pay six months' half price offer is available if you are a new customer, connecting to iD for the first time, on iD bill pay SIM only services between 28/04/16 and 01/06/16. The monthly cost of your iD plan will be discounted by 50% for a six-month period. The discount will only apply to the monthly call, text and data allowances. All usage out of plan is excluded and will be charged. International add-ons are excluded and will be charged. After six months standard monthly price plan charges as per your iD agreement will apply. This promotion is not available in conjunction with any other iD plan discount. This offer is only applicable for SIMO customers and not customers purchasing a handset. It is not available on the iD Mobile Broadband Bill Pay service. These terms are in addition to the General Terms for iD Services. iD may vary this offer for any reasonable commercial, technical or operational reason.
Effective 28th April 2016.

iD HTC One M8s competition - April 2016.
1. The promotion is open to residents of the Republic of Ireland, aged 18 or over, excluding employees of the Dixons Carphone Group in Ireland.
2. No purchase necessary.
Entry date and time: Entry is available between 00:00.01 on April 9th 2016 and 23:59 on May 31st 2016 inclusive, ('the promotion period').
How to enter: Entry is via the iDmobile.ie website within the promotional period.
Draws: Entries received will be entered into a draw and the winner will be randomly selected.
Prizes: There is one prize of a HTC One M8s. This phone will be locked to the iD network.
Entry restriction: One entry per person over the promotion period.
3. Winners for the draw will be selected at random and will be notified directly the draw using the email address/phone number provided at the time of entry.
4. The full prize information will be delivered to winners within 28 days of the draw.
5. Entrants who do not give correct details or those who make an entry on someone else’s behalf will be disqualified, at the Promoter’s discretion. No bulk, third party or organised group or prize club entries will be accepted. If it becomes apparent that a participant is using a computer(s) to circumvent this condition by, for example, the use of a ‘script’, ‘macro’, ‘brute force’ or any other automated or manual means, that person’s entries will be disqualified and any prize will be void. The Promoter may in its absolute discretion disqualify any entries which it feels do not comply with these terms and conditions or where any bad form or bad faith is suspected.
6. No incomplete, corrupt entries or those not in accordance with these entry instructions will be accepted.
7. The Promoter does not accept responsibility for entries or claims that are lost, corrupted or delayed as a result of any network, computer hardware or software failure of any kind. Proof of sending will not be accepted as proof of receipt.
8. Owing to exceptional circumstances outside its reasonable control and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these terms and conditions at any stage but will always endeavour to minimise the effect to participants in order to avoid undue disappointment.
9. If an act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these terms and conditions, the Promoter will not be liable for any failure to perform or delay in performing its obligation. The Promoter shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control or any other circumstances amounting to force majeure.
10. There is no cash or other alternative to the stated prize, in whole or in part.
11. The Promoters decision is final regarding all promotional matters.
12. By entering the prize draw entrants agree to receive further information from iD mobile and carefully selected third parties to inform entrants of various promotions, goods and services that might be of interest. See www.idmobile.ie/privacy-and-cookies.
13. Winners may be required to participate in reasonable publicity arising from the promotion at no expense to the Promoter and we reserve the right to use comments for publicity purposes, alongside each entrants name and county. From time to time we may modify or adapt the words, if deemed necessary for publication. By entering the competition entrants agree to this.
14. The names of winners may be published online and in promotional emails on a daily or weekly basis throughout the promotional period, and will also be available for four weeks after the final closing date to those sending a self-addressed envelope to iD marketing team at the address below.
15. By taking part in this promotion all entrants will be deemed to have accepted and be bound by these terms and conditions.
16. iD reserves the right to suspend or terminate these terms and conditions at any time for any reasonable, technical, commercial or operational reason.
17. iD is excluded from liability for any loss, damage or injury which might occur to the winner or any other person with whom the winner shares the prize.
Promoter: iD Mobile, 3rd Floor Office Suite, Omni Park Shopping Centre, Santry Dublin 9.

iD Samsung Gear S2 competition - April 2016
1. The promotion is open to residents of the Republic of Ireland, aged 18 or over, excluding employees of the Dixons Carphone Group in Ireland.
2. No purchase necessary.
Entry date and time: Entry is available between 00:00.01 on March 31st 2016 and 23:59 on April 30th 2016 inclusive, ('the promotion period').
How to enter: Entry is via the Groupscheme portal to the competition page within the promotional period.
Draws: Entries received will be entered into a draw and the winner will be randomly selected.
Prizes: There is one prize of a Samsung Gear S2.
Entry restriction: One entry per person over the promotion period.
3. Winners for the draw will be selected at random and will be notified directly the draw using the email address/phone number provided at the time of entry.
4. The full prize information will be delivered to winners within 28 days of the draw.
5. Entrants who do not give correct details or those who make an entry on someone else’s behalf will be disqualified, at the Promoter’s discretion. No bulk, third party or organised group or prize club entries will be accepted. If it becomes apparent that a participant is using a computer(s) to circumvent this condition by, for example, the use of a ‘script’, ‘macro’, ‘brute force’ or any other automated or manual means, that person’s entries will be disqualified and any prize will be void. The Promoter may in its absolute discretion disqualify any entries which it feels do not comply with these terms and conditions or where any bad form or bad faith is suspected.
6. No incomplete, corrupt entries or those not in accordance with these entry instructions will be accepted.
7. The Promoter does not accept responsibility for entries or claims that are lost, corrupted or delayed as a result of any network, computer hardware or software failure of any kind. Proof of sending will not be accepted as proof of receipt.
8. Owing to exceptional circumstances outside its reasonable control and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these terms and conditions at any stage but will always endeavour to minimise the effect to participants in order to avoid undue disappointment.
9. If an act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these terms and conditions, the Promoter will not be liable for any failure to perform or delay in performing its obligation. The Promoter shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control or any other circumstances amounting to force majeure.
10. There is no cash or other alternative to the stated prize, in whole or in part.
11. The Promoters decision is final regarding all promotional matters.
12. By entering the prize draw entrants agree to receive further information from iD mobile and carefully selected third parties to inform entrants of various promotions, goods and services that might be of interest. See www.idmobile.ie/privacy-and-cookies
13. Winners may be required to participate in reasonable publicity arising from the promotion at no expense to the Promoter and we reserve the right to use comments for publicity purposes, alongside each entrants name and county. From time to time we may modify or adapt the words, if deemed necessary for publication. By entering the competition entrants agree to this.
14. The names of winners may be published online and in promotional emails on a daily or weekly basis throughout the promotional period, and will also be available for four weeks after the final closing date to those sending a self-addressed envelope to iD marketing team at the address below.
15. By taking part in this promotion all entrants will be deemed to have accepted and be bound by these terms and conditions.
16. iD reserves the right to suspend or terminate these terms and conditions at any time for any reasonable, technical, commercial or operational reason.
17. iD is excluded from liability for any loss, damage or injury which might occur to the winner or any other person with whom the winner shares the prize.
Promoter: iD Mobile, 3rd Floor Office Suite, Omni Park Shopping Centre, Santry Dublin 9.

iD Samsung Galaxy S7 competition - March 2016.
1. The promotion is open to residents of the Republic of Ireland, aged 18 or over, excluding employees of the Dixons Carphone Group in Ireland.
2. No purchase necessary.
Entry date and time: Entry is available between 00:00.01 on March 5th 2016 and 23:59 on April 7th 2016 inclusive ('the promotion period').
How to enter: Entry is via the iDmobile.ie website within the promotional period.
Draws: Entries received will be entered into a draw and the winner will be randomly selected.
Prizes: There is one prize of a Samsung Galaxy S7. This phone will be locked to the iD network.
Entry restriction: One entry per person over the promotion period.
3. Winners for the draw will be selected at random and will be notified directly the draw using the email address/phone number provided at the time of entry.
4. The full prize information will be delivered to winners within 28 days of the draw.
5. Entrants who do not give correct details or those who make an entry on someone else’s behalf will be disqualified, at the Promoter’s discretion. No bulk, third party or organised group or prize club entries will be accepted. If it becomes apparent that a participant is using a computer(s) to circumvent this condition by, for example, the use of a ‘script’, ‘macro’, ‘brute force’ or any other automated or manual means, that person’s entries will be disqualified and any prize will be void. The Promoter may in its absolute discretion disqualify any entries which it feels do not comply with these terms and conditions or where any bad form or bad faith is suspected.
6. No incomplete, corrupt entries or those not in accordance with these entry instructions will be accepted.
7. The Promoter does not accept responsibility for entries or claims that are lost, corrupted or delayed as a result of any network, computer hardware or software failure of any kind. Proof of sending will not be accepted as proof of receipt.
8. Owing to exceptional circumstances outside its reasonable control and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these terms and conditions at any stage but will always endeavour to minimise the effect to participants in order to avoid undue disappointment.
9. If an act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these terms and conditions, the Promoter will not be liable for any failure to perform or delay in performing its obligation. The Promoter shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control or any other circumstances amounting to force majeure.
10. There is no cash or other alternative to the stated prize, in whole or in part.
11. The Promoters decision is final regarding all promotional matters.
12. By entering the prize draw entrants agree to receive further information from iD mobile and carefully selected third parties to inform entrants of various promotions, goods and services that might be of interest. See www.idmobile.ie/privacy-and-cookies
13. Winners may be required to participate in reasonable publicity arising from the promotion at no expense to the Promoter and we reserve the right to use comments for publicity purposes, alongside each entrants name and county. From time to time we may modify or adapt the words, if deemed necessary for publication. By entering the competition entrants agree to this.
14. The names of winners may be published online and in promotional emails on a daily or weekly basis throughout the promotional period, and will also be available for four weeks after the final closing date to those sending a self-addressed envelope to iD marketing team at the address below.
15. By taking part in this promotion all entrants will be deemed to have accepted and be bound by these terms and conditions.
16. iD reserves the right to suspend or terminate these terms and conditions at any time for any reasonable, technical, commercial or operational reason.
17. iD is excluded from liability for any loss, damage or injury which might occur to the winner or any other person with whom the winner shares the prize.
Promoter: iD Mobile, 3rd Floor Office Suite, Omni Park Shopping Centre, Santry Dublin 9.

iD Samsung Gear VR competition - March 2016.
1. The promotion is open to residents of the Republic of Ireland, aged 18 or over, excluding employees of the Dixons Carphone Group in Ireland.
2. No purchase necessary.
Entry date and time: Entry is available between 00:00.01 on March 5th 2016 and 23:59 on March 31st 2016 inclusive ('the promotion period').
How to enter: Entry is via the iDmobile.ie website within the promotional period.
Draws: Entries received will be entered into a draw and the winner will be randomly selected.
Prizes: There is one prize of a Samsung Gear VR.
Entry restriction: One entry per person over the promotion period.
3. Winners for the draw will be selected at random and will be notified directly the draw using the email address/phone number provided at the time of entry.
4. The full prize information will be delivered to winners within 28 days of the draw.
5. Entrants who do not give correct details or those who make an entry on someone else’s behalf will be disqualified, at the Promoter’s discretion. No bulk, third party or organised group or prize club entries will be accepted. If it becomes apparent that a participant is using a computer(s) to circumvent this condition by, for example, the use of a ‘script’, ‘macro’, ‘brute force’ or any other automated or manual means, that person’s entries will be disqualified and any prize will be void. The Promoter may in its absolute discretion disqualify any entries which it feels do not comply with these terms and conditions or where any bad form or bad faith is suspected.
6. No incomplete, corrupt entries or those not in accordance with these entry instructions will be accepted.
7. The Promoter does not accept responsibility for entries or claims that are lost, corrupted or delayed as a result of any network, computer hardware or software failure of any kind. Proof of sending will not be accepted as proof of receipt.
8. Owing to exceptional circumstances outside its reasonable control and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these terms and conditions at any stage but will always endeavour to minimise the effect to participants in order to avoid undue disappointment.
9. If an act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these terms and conditions, the Promoter will not be liable for any failure to perform or delay in performing its obligation. The Promoter shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control or any other circumstances amounting to force majeure.
10. There is no cash or other alternative to the stated prize, in whole or in part.
11. The Promoters decision is final regarding all promotional matters.
12. By entering the prize draw entrants agree to receive further information from iD mobile and carefully selected third parties to inform entrants of various promotions, goods and services that might be of interest. See www.idmobile.ie/privacy-and-cookies
13. Winners may be required to participate in reasonable publicity arising from the promotion at no expense to the Promoter and we reserve the right to use comments for publicity purposes, alongside each entrants name and county. From time to time we may modify or adapt the words, if deemed necessary for publication. By entering the competition entrants agree to this.
14. The names of winners may be published online and in promotional emails on a daily or weekly basis throughout the promotional period, and will also be available for four weeks after the final closing date to those sending a self-addressed envelope to iD marketing team at the address below.
15. By taking part in this promotion all entrants will be deemed to have accepted and be bound by these terms and conditions.
16. iD reserves the right to suspend or terminate these terms and conditions at any time for any reasonable, technical, commercial or operational reason.
17. iD is excluded from liability for any loss, damage or injury which might occur to the winner or any other person with whom the winner shares the prize.
Promoter: iD Mobile 3rd Floor Office Suite, Omni Park Shopping Centre, Santry Dublin 9.

iD Samsung Gear S2 Classic competition
1. The promotion is open to residents of the Republic of Ireland, aged 18 or over, excluding employees of the Dixons Carphone Group in Ireland.
2. No purchase necessary.
Entry date and time: Entry is available between 00:00.01 on February 5th 2016 and 23:59 on February 29th 2016 inclusive ('the promotion period').
How to enter: Entry is via the iDmobile.ie website within the promotional period.
Draws: Entries received will be entered into a draw and the winner will be randomly selected.
Prizes: There is one prize of a Samsung Gear S2 Classic.
Entry restriction: One entry per person over the promotion period.

3. Winners for the draw will be selected at random and will be notified directly the draw using the email address/phone number provided at the time of entry.
4. The full prize information will be delivered to winners within 28 days of the draw.
5. Entrants who do not give correct details or those who make an entry on someone else’s behalf will be disqualified, at the Promoter’s discretion. No bulk, third party or organised group or prize club entries will be accepted. If it becomes apparent that a participant is using a computer(s) to circumvent this condition by, for example, the use of a ‘script’, ‘macro’, ‘brute force’ or any other automated or manual means, that person’s entries will be disqualified and any prize will be void. The Promoter may in its absolute discretion disqualify any entries which it feels do not comply with these terms and conditions or where any bad form or bad faith is suspected.
6. No incomplete, corrupt entries or those not in accordance with these entry instructions will be accepted.
7. The Promoter does not accept responsibility for entries or claims that are lost, corrupted or delayed as a result of any network, computer hardware or software failure of any kind. Proof of sending will not be accepted as proof of receipt.
8. Owing to exceptional circumstances outside its reasonable control and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these terms and conditions at any stage but will always endeavour to minimise the effect to participants in order to avoid undue disappointment.
9. If an act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these terms and conditions, the Promoter will not be liable for any failure to perform or delay in performing its obligation. The Promoter shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control or any other circumstances amounting to force majeure.
10. There is no cash or other alternative to the stated prize, in whole or in part.
11. The Promoters decision is final regarding all promotional matters.
12. By entering the prize draw entrants agree to receive further information from iD mobile to inform entrants of various promotions, goods and services on offer from us or from select 3rd parties that might be of interest. For details on how we use your data see www.idmobile.ie/privacy-and-cookies. 
13. Winners may be required to participate in reasonable publicity arising from the promotion at no expense to the Promoter and we reserve the right to use comments for publicity purposes, alongside each entrants name and county. From time to time we may modify or adapt the words, if deemed necessary for publication. By entering the competition entrants agree to this.
14. The names of winners may be published online and in promotional emails on a daily or weekly basis throughout the promotional period, and will also be available for four weeks after the final closing date to those sending a self-addressed envelope to iD marketing team at the address below.
15. By taking part in this promotion all entrants will be deemed to have accepted and be bound by these terms and conditions.
16. iD reserves the right to suspend or terminate these terms and conditions at any time for any reasonable, technical, commercial or operational reason.
17. iD is excluded from liability for any loss, damage or injury which might occur to the winner or any other person with whom the winner shares the prize.
Promoter: iD Mobile, 3rd Floor Office Suite, Omni Park Shopping Centre, Santry Dublin 9.

iD prepay handset - February promotion.
This promotion is available, while promotion stocks last, on iD prepay between 4/2/16 and 2/3/16. During the Promotion period customers purchasing select Prepay handsets will receive a discount on the handset price when purchasing a €20 prepay plan. Top up credit must be purchased at the same time as the handset purchase. Under this promotion the Samsung Galaxy Core Prime will be discounted to €99 (normally €109) and the Huawei Y3 will be discounted to €39 (normally €49).These terms are in addition to the General Terms for iD Services. The promotion is limited to one per customer and any credit purchased will not be transferable to any other phone, customer or mobile phone number. We may vary these offer terms for any reasonable commercial, technical or operational reason.
Effective February 4th 2016.

iD Samsung Galaxy Grand Prime competition.
1. The promotion is open to residents of the Republic of Ireland, aged 18 or over, excluding employees of the Dixons Carphone Group in Ireland.
2. No purchase necessary.
Entry date and time: Entry is available between 00:00.01 on December 26th 2015 and 23:59 on January 31st 2016 inclusive ('the promotion period').
How to enter: Entry is via the iDmobile.ie website within the promotional period.
Draws: Entries received will be entered into a draw and the winner will be randomly selected.
Prizes: There is one prize of a Samsung Galaxy Grand Prime.
Entry restriction: One entry per person over the promotion period.
3. Winners for the draw will be selected at random and will be notified directly the draw using the email address/phone number provided at the time of entry.
4. The full prize information will be delivered to winners within 28 days of the draw.
5. Entrants who do not give correct details or those who make an entry on someone else’s behalf will be disqualified, at the Promoter’s discretion. No bulk, third party or organised group or prize club entries will be accepted. If it becomes apparent that a participant is using a computer(s) to circumvent this condition by, for example, the use of a ‘script’, ‘macro’, ‘brute force’ or any other automated or manual means, that person’s entries will be disqualified and any prize will be void. The Promoter may in its absolute discretion disqualify any entries which it feels do not comply with these terms and conditions or where any bad form or bad faith is suspected.
6. No incomplete, corrupt entries or those not in accordance with these entry instructions will be accepted.
7. The Promoter does not accept responsibility for entries or claims that are lost, corrupted or delayed as a result of any network, computer hardware or software failure of any kind. Proof of sending will not be accepted as proof of receipt.
8. Owing to exceptional circumstances outside its reasonable control and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these terms and conditions at any stage but will always endeavour to minimise the effect to participants in order to avoid undue disappointment.
9. If an act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these terms and conditions, the Promoter will not be liable for any failure to perform or delay in performing its obligation. The Promoter shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control or any other circumstances amounting to force majeure.
10. There is no cash or other alternative to the stated prize, in whole or in part.
11. The Promoters decision is final regarding all promotional matters.
12. By entering the prize draw entrants agree to receive further information from iD mobile and carefully selected third parties to inform entrants of various promotions, goods and services that might be of interest. See www.idmobile.ie/privacy-and-cookies.
13. Winners may be required to participate in reasonable publicity arising from the promotion at no expense to the Promoter and we reserve the right to use comments for publicity purposes, alongside each entrants name and county. From time to time we may modify or adapt the words, if deemed necessary for publication. By entering the competition entrants agree to this.
14. The names of winners may be published online and in promotional emails on a daily or weekly basis throughout the promotional period, and will also be available for four weeks after the final closing date to those sending a self-addressed envelope to iD marketing team at the address below.
15. By taking part in this promotion all entrants will be deemed to have accepted and be bound by these terms and conditions.
16. iD reserves the right to suspend or terminate these terms and conditions at any time for any reasonable, technical, commercial or operational reason.
17. iD is excluded from liability for any loss, damage or injury which might occur to the winner or any other person with whom the winner shares the prize.
Promoter: iD Mobile, 3rd Floor Office Suite, Omni Park Shopping Centre, Santry Dublin 9. 
Effective December 2015.

iD bill pay six months half price offer. 
The iD bill pay six months half price offer is available if you are a new customer, connecting to iD for the first time, on iD bill pay services between 24/12/15 and 15/02/16. The monthly cost of your iD plan will be discounted by 50% for a six-month period. The discount will only apply to the monthly call, text and data allowances. All usage out of plan is excluded and will be charged. If you purchase an iD phone the monthly phone charge is not discounted and will be charged. After six months standard monthly price plan charges as per your iD agreement will apply. This promotion is not available in conjunction with any other iD plan discount. It is not available on the iD Mobile Broadband Bill Pay service. These terms are in addition to the General Terms for iD Services. iD may vary this offer for any reasonable commercial, technical or operational reason.
Effective 24 December 2015.

iD One4all voucher competition  
1. The promotion is open to residents of the Republic of Ireland, aged 18 or over, excluding employees of the Dixons Carphone Group in Ireland.
2. No purchase necessary.
Entry date and time: Entry is available between 00:00.01 on December 16th 2015 and 23:59 on December 23rd 2015 inclusive ('the promotion period').
How to enter: Entry is via the iDmobile.ie website within the promotional period.
Draws: Entries received will be entered into a draw and the winner will be randomly selected.
Prizes: There is one prize of a 50 One4all voucher which can be used in stores which accept the One4All vouchers; these can be viewed at http://www.one4all.ie/retailer.html The voucher cannot be used online.
Entry restriction: One entry per person over the promotion period.
3. Winners for the draw will be selected at random and will be notified directly the draw using the email address/phone number provided at the time of entry.
4. The full prize information will be delivered to winners within 28 days of the draw.
5. Entrants who do not give correct details or those who make an entry on someone else’s behalf will be disqualified, at the promoter’s discretion. No bulk, third party or organised group or prize club entries will be accepted. If it becomes apparent that a participant is using a computer(s) to circumvent this condition by, for example, the use of a ‘script’, ‘macro’, ‘brute force’ or any other automated or manual means, that person’s entries will be disqualified and any prize will be void. The promoter may in its absolute discretion disqualify any entries which it feels do not comply with these terms and conditions or where any bad form or bad faith is suspected.
6. No incomplete, corrupt entries or those not in accordance with these entry instructions will be accepted.
7. The promoter does not accept responsibility for entries or claims that are lost, corrupted or delayed as a result of any network, computer hardware or software failure of any kind. Proof of sending will not be accepted as proof of receipt.
8. Owing to exceptional circumstances outside its reasonable control and only where circumstances make this unavoidable, the promoter reserves the right to cancel or amend the promotion or these terms and conditions at any stage but will always endeavour to minimise the effect to participants in order to avoid undue disappointment.
9. If an act, omission, event or circumstance occurs which is beyond the reasonable control of the promoter and which prevents the promoter from complying with these terms and conditions, the Promoter will not be liable for any failure to perform or delay in performing its obligation. The promoter shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control or any other circumstances amounting to force majeure.
10. There is no cash or other alternative to the stated prize, in whole or in part.
11. The promoter's decision is final regarding all promotional matters.
12. By entering the prize draw entrants agree to receive further information from iD mobile and carefully selected third parties to inform entrants of various promotions, goods and services that might be of interest. See www.idmobile.ie/privacy-and-cookies
13. Winners may be required to participate in reasonable publicity arising from the promotion at no expense to the promoter and we reserve the right to use comments for publicity purposes, alongside each entrants name and county. From time to time we may modify or adapt the words, if deemed necessary for publication. By entering the competition entrants agree to this.
14. The names of winners may be published online and in promotional emails on a daily or weekly basis throughout the promotional period, and will also be available for four weeks after the final closing date to those sending a self-addressed envelope to iD marketing team at the address below.
15. By taking part in this promotion all entrants will be deemed to have accepted and be bound by these terms and conditions.
16. iD reserves the right to suspend or terminate these terms and conditions at any time for any reasonable, technical, commercial or operational reason.
17. iD is excluded from liability for any loss, damage or injury which might occur to the winner or any other person with whom the winner shares the prize.
Promoter: iD Mobile, 3rd Floor Office Suite, Omni Park Shopping Centre, Santry Dublin 9.
Effective December 2015.

Uber promotion for iD customers 
This promotion is available to iD customers who are first time Uber users. The promotion entitles the new user, using the promo code ‘iDMobileIreland’ to up to €20 off their first Uber trip. The code is non transferrable and cannot be used in conjunction with any other offer. The promo code ‘iDMobileIreland’ is valid only in Dublin, Ireland and expires on the 31/05/2016. The promo code is only valid when using the Uber app and not on any other application or website. Uber have a right to amend withdraw suspend the promotion at any time. If you have any question in relation to this promotion please contact the Promoter. The Promoter is Uber of Regus, 28-32 Pembroke Street Upper, Dublin 2.
Effective November 2015.

iD prepay, €20 of free credit offer.
The €20 of free credit offer is available between November 27th 2015 and December 24th 2015 for all customers purchasing an iD prepay phone within the promotion dates. These terms are in addition to the General Terms for iD Services. The offer is limited to one per customer and the credit provided will not be transferable to any other phone, customer or mobile phone number. Excludes mobile broadband. We may vary these offer terms for any reasonable commercial, technical or operational reason.
Effective November 27th 2015.

iD Samsung Galaxy S6 competition November 2015.
1. 1. The promotion is open to residents of the Republic of Ireland, aged 18 or over, excluding employees of the Dixons Carphone Group in Ireland.
2. No purchase necessary.
Entry date and time: Entry is available between 00:00.01 on November 13th 2015 and 23:59 on December 24th 2015 inclusive ('the promotion period').
How to enter: Entry is via the iDmobile.ie website within the promotional period.
Draws: Entries received will be entered into a draw and the winner will be randomly selected.
Prizes: One prize of a Samsung Galaxy S6 with one year's payment on your monthly price plan. This price only includes the monthly price plan of €29 for 5,000 minutes, 5,000 texts and 20GB. All other usage will be charged. Standard Price Plan terms and conditions apply. The customer will need to complete a bill pay price plan agreement to accept the terms and conditions for iD mobile services. No minimum term contract will apply. The customer can switch to a lower price plan however only the monthly price plan charge will be covered. All future price plans released by iD are excluded.
Entry restriction: One entry per person over the promotion period.
3. Winners for the draw will be selected at random and will be notified directly the draw using the email address / phone number provided at the time of entry.
4. The full prize information will be delivered to winners within 28 days of the draw.
5. Entrants who do not give correct details or those who make an entry on someone else’s behalf will be disqualified, at the promoter’s discretion. No bulk, third party or organised group or prize club entries will be accepted. If it becomes apparent that a participant is using a computer(s) to circumvent this condition by, for example, the use of a ‘script’, ‘macro’, ‘brute force’ or any other automated or manual means, that person’s entries will be disqualified and any prize will be void. The promoter may in its absolute discretion disqualify any entries which it feels do not comply with these terms and conditions or where any bad form or bad faith is suspected.
6. No incomplete, corrupt entries or those not in accordance with these entry instructions will be accepted.
7. The promoter does not accept responsibility for entries or claims that are lost, corrupted or delayed as a result of any network, computer hardware or software failure of any kind. Proof of sending will not be accepted as proof of receipt.
8. Owing to exceptional circumstances outside its reasonable control and only where circumstances make this unavoidable, the promoter reserves the right to cancel or amend the promotion or these terms and conditions at any stage but will always endeavour to minimise the effect to participants in order to avoid undue disappointment.
9. If an act, omission, event or circumstance occurs which is beyond the reasonable control of the promoter and which prevents the promoter from complying with these terms and conditions, the promoter will not be liable for any failure to perform or delay in performing its obligation. The promoter shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control or any other circumstances amounting to force majeure.
10. There is no cash or other alternative to the stated prize, in whole or in part.
11. The promoter's decision is final regarding all promotional matters.
12. By entering the prize draw entrants agree to receive further information from iD mobile and carefully selected third parties to inform entrants of various promotions, goods and services that might be of interest. See www.idmobile.ie/privacy-and-cookies.
13. Winners may be required to participate in reasonable publicity arising from the promotion at no expense to the promoter and we reserve the right to use comments for publicity purposes, alongside each entrants name and county. From time to time we may modify or adapt the words, if deemed necessary for publication. By entering the competition entrants agree to this.
14. The names of winners may be published online and in promotional emails on a daily or weekly basis throughout the promotional period, and will also be available for four weeks after the final closing date to those sending a self-addressed envelope to iD marketing team at the address below.
15. By taking part in this promotion all entrants will be deemed to have accepted and be bound by these terms and conditions.
16. iD reserves the right to suspend or terminate these terms and conditions at any time for any reasonable, technical, commercial or operational reason.
17. iD is excluded from liability for any loss, damage or injury which might occur to the winner or any other person with whom the winner shares the prize.
Promoter: iD Mobile, 3rd Floor Office Suite, Omni Park Shopping Centre, Santry Dublin 9.

iWant ... competition – October 2015
1. The promotion is open to residents of the Republic of Ireland, aged 18 or over, excluding employees of the Dixons Carphone Group in Ireland.
2. No purchase necessary.
Entry date and time: Entry is available between 00:00.01 on October 27th 2015 and 23:59 on November 1st 2015 inclusive ('the promotion period').
How to enter: Entry is via the iDmobile.ie website within the promotional period.
Draws: Entries received will be entered into a draw where winners are randomly selected. There will be three draws at the end of the promotional period.
Prizes: There are three prizes – one prize of a weekend away in a hotel in Ireland. Destination to be advised, One prize of a track day trip to Mondello Park, one prize of a tandem sky dive. All prizes exclude transport to and from the venue.
Entry restriction: One entry per person over the promotion period.
3. Winners for the draw will be selected at random and will be notified directly the draw using the email address/phone number provided at the time of entry.
4. The full prize information will be delivered to winners within 28 days of the draw.
5. Entrants who do not give correct details or those who make an entry on someone else’s behalf will be disqualified, at the promoter’s discretion. No bulk, third party or organised group or prize club entries will be accepted. If it becomes apparent that a participant is using a computer(s) to circumvent this condition by, for example, the use of a ‘script’, ‘macro’, ‘brute force’ or any other automated or manual means, that person’s entries will be disqualified and any prize will be void. The promoter may in its absolute discretion disqualify any entries which it feels do not comply with these terms and conditions or where any bad form or bad faith is suspected.
6. No incomplete, corrupt entries or those not in accordance with these entry instructions will be accepted.
7. The promoter does not accept responsibility for entries or claims that are lost, corrupted or delayed as a result of any network, computer hardware or software failure of any kind. Proof of sending will not be accepted as proof of receipt.
8. Owing to exceptional circumstances outside its reasonable control and only where circumstances make this unavoidable, the promoter reserves the right to cancel or amend the promotion or these terms and conditions at any stage but will always endeavour to minimise the effect to participants in order to avoid undue disappointment.
9. If an act, omission, event or circumstance occurs which is beyond the reasonable control of the promoter and which prevents the promoter from complying with these terms and conditions, the promoter will not be liable for any failure to perform or delay in performing its obligation. The promoter shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control or any other circumstances amounting to force majeure.
10. There is no cash or other alternative to the stated prize, in whole or in part.
11. The promoter's decision is final regarding all promotional matters.
12. By entering the prize draw entrants agree to receive further information from iD mobile and carefully selected third parties to inform entrants of various promotions, goods and services that might be of interest. See www.idmobile.ie/privacy-and-cookies.
13. Winners may be required to participate in reasonable publicity arising from the promotion at no expense to the Promoter and we reserve the right to use comments for publicity purposes, alongside each entrants name and county. From time to time we may modify or adapt the words, if deemed necessary for publication. By entering the competition entrants agree to this.
14. The names of winners may be published online and in promotional emails on a daily or weekly basis throughout the promotional period, and will also be available for four weeks after the final closing date to those sending a self-addressed envelope to iD marketing team at the address below.
15. By taking part in this promotion all entrants will be deemed to have accepted and be bound by these terms and conditions.
16. iD reserves the right to suspend or terminate these terms and conditions at any time for any reasonable, technical, commercial or operational reason.
17. iD is excluded from liability for any loss, damage or injury which might occur to the winner or any other person with whom the winner shares the prize.
Promoter: iD Mobile, 3rd Floor Office Suite, Omni Park Shopping Centre, Santry Dublin 9.

iD bill pay, first three months plan free October 2015.
The iD bill pay first three months free offer is available if you are a new customer, connecting to iD for the first time, and you move your existing mobile number (port) to iD bill pay services between October 22nd 2015 and November 1st 2015. The monthly cost of your iD bundle will be discounted by 100% for a three month period. The discount will only apply to the monthly call, text and data bundle. All usage out of plan is excluded and will be charged. If you purchase an iD handset the monthly handset charge is not discounted and will be charged. After three months standard monthly price plan charges as per your iD agreement will apply. This promotion is not available in conjunction with any other iD plan discount. These terms are in addition to the General Terms for iD Services. iD may vary this offer for any reasonable commercial, technical or operational reason.
Effective October 2015.

iD prepay, €20 of free credit offer.
The €20 of free credit offer is available between October 22nd 2015 and November 1st 2015 to new customers purchasing an iD prepay phone within the promotion dates. These terms are in addition to the General Terms for iD Services. The offer is limited to one per customer and the credit provided will not be transferable to any other phone, customer or mobile phone number. We may vary these offer terms for any reasonable commercial, technical or operational reason.
Effective October 2015.

iD prepay, €30 of free credit offer.
The €30 of free credit offer is available between August 27th 2015 and September 6th 2015 to new customers purchasing an iD prepay phone within the promotion dates. These terms are in addition to the General Terms for iD Services. The offer is limited to one per customer and the credit provided will not be transferable to any other phone, customer or mobile phone number. We may vary these offer terms for any reasonable commercial, technical or operational reason.
Effective August 2015.

'i Want ...' competition
These terms and conditions apply to the competition being run by iD in which iD will select winners to win their ‘i Want ...’ competition between August 17th and midnight October 30th 2015.

The competition is only open to individuals that fully complete the ‘i Want ...’ competition on the iD website. Only one entry is permitted per account. Carphone Warehouse agents, iD employees or employees are not permitted to enter.
1. In order to enter this competition, customers must submit their entry together with a valid email address, number and a completed answer.
2. Customers entering this competition will be deemed to have accepted these terms and conditions.
3. Entries must be strictly in accordance with these terms and conditions, and any other conditions in the messaging or promotions around such competition or the entry will be invalid.
4. iD accepts no responsibility or liability for entries or information relating to entries that are lost.
5. The winning entry will be chosen at random from valid entries received.
6. The prize is to give the winner(s) their ‘I Want ...’ to the value of €1,000. iD cannot guarantee that the prize will be the exact variant/colour of the prize will be available.
7. Where prize cannot be delivered to winner, an alternative prize of similar value will be given to winner.
8. In the event that the winner declines the prize awarded to him/her or iD is unable to contact the winner after reasonable efforts have been made, iD may award the prize to another entrant, selected at random
9. By accepting the prize, the winner grants iD the right to use and publish his/her name and picture in such media as iD may choose (including but not limited to the internet) for advertising and promotional purposes without additional consideration.
10. By entering this competition you agree that iD may contact you with updates on iD products and/or services via email, SMS, telephone or any other manner. Should you wish to be removed from the contact list please do not hesitate to contact us.
11. iD is excluded from liability for any loss, damage or injury which might occur to the winner or any other person with whom the winner shares or gives the prize.
12. iD reserves the right to suspend or terminate the competition or amend these terms and conditions at any time for any valid, technical or commercial reason.
13. Promotor is: iD Mobile, 3rd Floor Office Suite, Omni Shopping Centre, Santry, Dublin 9.
14. To enter you must be over the age of 18.
15. To enter you must be a resident of the Republic of Ireland. Prize will be sent by mail or delivered to a Carphone Warehouse or iD store to be collected by winner.

iD Carphone Warehouse voucher competition November 2015
1. The promotion is open to residents of the Republic of Ireland, aged 18 or over, excluding employees of the Dixons Carphone Group in Ireland.
2. No purchase necessary.
 
Entry date and time: Entry is available between 00:00.01 on November 25th 2015 and 23:59 on December 11th 2015 inclusive, ('the promotion period').
How to enter:  Entry is via the iDmobile.ie website within the promotional period.
Draws: Entries received will be entered into a draw and the winner will be randomly selected.
Prizes: There is one prize of a 50 Carphone Warehouse voucher which can be used in Carphone Warehouse and iD stores in the Republic of Ireland. The voucher cannot be used online.
Entry restriction: One entry per person over the promotion period.
3. Winners for the draw will be selected at random and will be notified directly the draw using the email address / phone number provided at the time of entry.
4. The full prize information will be delivered to winners within 28 days of the draw.
5. Entrants who do not give correct details or those who make an entry on someone else’s behalf will be disqualified, at the promoter’s discretion. No bulk, third party or organised group or prize club entries will be accepted. If it becomes apparent that a participant is using a computer(s) to circumvent this condition by, for example, the use of a ‘script’, ‘macro’, ‘brute force’ or any other automated or manual means, that person’s entries will be disqualified and any prize will be void. The promoter may in its absolute discretion disqualify any entries which it feels do not comply with these terms and conditions or where any bad form or bad faith is suspected.
6. No incomplete, corrupt entries or those not in accordance with these entry instructions will be accepted.
7. The promoter does not accept responsibility for entries or claims that are lost, corrupted or delayed as a result of any network, computer hardware or software failure of any kind. Proof of sending will not be accepted as proof of receipt.
8. Owing to exceptional circumstances outside its reasonable control and only where circumstances make this unavoidable, the promoter reserves the right to cancel or amend the promotion or these terms and conditions at any stage but will always endeavour to minimise the effect to participants in order to avoid undue disappointment.
9. If an act, omission, event or circumstance occurs which is beyond the reasonable control of the promoter and which prevents the promoter from complying with these terms and conditions, the promoter will not be liable for any failure to perform or delay in performing its obligation. The promoter shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control or any other circumstances amounting to force majeure.
10. There is no cash or other alternative to the stated prize, in whole or in part.
11. The promoter's decision is final regarding all promotional matters.
12. By entering the prize draw entrants agree to receive further information from iD mobile and carefully selected third parties to inform entrants of various promotions, goods and services that might be of interest. See www.idmobile.ie/privacy-and-cookies.
13. Winners may be required to participate in reasonable publicity arising from the promotion at no expense to the promoter and we reserve the right to use comments for publicity purposes, alongside each entrants name and county. From time to time we may modify or adapt the words, if deemed necessary for publication. By entering the competition entrants agree to this.
14. The names of winners may be published online and in promotional emails on a daily or weekly basis throughout the promotional period, and will also be available for four weeks after the final closing date to those sending a self-addressed envelope to iD marketing team at the address below.
15. By taking part in this promotion all entrants will be deemed to have accepted and be bound by these terms and conditions.
16. iD reserves the right to suspend or terminate these terms and conditions at any time for any reasonable, technical, commercial or operational reason.
17. iD is excluded from liability for any loss, damage or injury which might occur to the winner or any other person with whom the winner shares the prize.
Promoter: iD Mobile, 3rd Floor Office Suite, Omni Park Shopping Centre, Santry Dublin 9.


Free cinema for two promotion – December 2015.
This promotion is available to iD Mobile customers who receive notification direct from iD confirming eligibility to avail of the promotion. Under this promotion eligible customers can obtain a voucher code which they can then redeem for two tickets to attend one cinema screening.
 
1. The cinema promotion applies to standard seats in public paid advertised screenings, excluding premieres, special screenings, 3-D movies. Premium seating and private screenings. This offer can only be redeemed by iD customers upon invitation.
2. Once an invitation is issued the customer has 14 days to request a voucher code. When the voucher code is issued the customer then has 30 days to redeem the voucher code for one pair of cinema tickets, for two people, to attend a screening at a selected participating cinema. https://mail.google.com/mail/u/0/images/cleardot.gif
3. The cinema ticket must be presented at the cinema box office and cannot be used when booking in advance, when booking over the phone, online or by other remote means.
4. Participating cinemas will not offer a cash alternative and this offer may not be used in conjunction with any other offer unless stated by your chosen cinema. Your cinema tickets are complimentary and have a zero cash value. Cinema tickets are non-transferable.
5. Participating cinemas will only accept original cinema tickets. If tickets are lost they cannot be replaced. The cinemas' standard terms and conditions of purchase, sale and entry apply. Seat availability is on a first come, first served basis. Admission is not guaranteed. The cinema ticket is valid until the expiry date stated on the ticket (12 months).
6. Cinema ticket holders and their guests have no priority over other customers Admission is subject to film classifications. If you are under 18 years of age the consent of your parent or guardian is required.
7. The Promoter does not accept responsibility for entries or claims that are lost, corrupted or delayed as a result of any network, postal, computer hardware or software failure of any kind. Proof of sending will not be accepted as proof of receipt.
8. Owing to exceptional circumstances outside its reasonable control and only where circumstances make this unavoidable, the promoter reserves the right to cancel or amend the promotion or these terms and conditions at any stage but will always endeavour to minimise the effect to participants in order to avoid undue disappointment.
9. If an act, omission, event or circumstance occurs which is beyond the reasonable control of the promoter and which prevents the promoter from complying with these terms and conditions, the promoter will not be liable for any failure to perform or delay in performing its obligation. 
10. The promoter shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control or any other circumstances amounting to force majeure.
11. By taking part in this promotion all customers will be deemed to have accepted and be bound by these terms and conditions.
12. iD reserves the right to suspend or terminate these terms and conditions at any time for any reasonable, technical, commercial or operational reason.
13. iD is excluded from liability for any loss, damage or injury which might occur during use of tickets or any other person with whom the winner shares the tickets.
Promoter: iD Mobile, 3rd Floor Office Suite, Omni Park Shopping Centre, Santry Dublin 9.
This promotion is administered and managed by Sweete, 19 Sandyford Office Park, Dublin 18.
Effective December 2015 
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iD TOP UP ONLINE TERMS AND CONDITIONS

1. These terms and conditions apply to users of the iD Top-Up On Line Service (“the Service”) and by registering for the Service you agree to these terms and conditions.

2. The Service is provided as an Additional Service as defined in the General Terms for iD Services and where applicable is provided in conjunction with (i) General Terms for iD Services; (ii) the iD Plan chosen by you; (iii) the Rules which relate to your iD Plan; (iv) the iD Privacy Policy; (v) the Customer Form; (v) any Fair Use Policy; and (vii) any relevant Additional Services Terms available at www.idmobile.ie/terms-and-conditions.

3. iD operates the Service in conjunction with a third party service provider, VeriFone Payment & Services Ltd. This Service enables users to directly add credit (“Top-Up”) to an iD Pay As You Go (“PAYG”) prepaid mobile via permitted payment devices (i.e. credit/debit card(s)) listed below.

4. All users who wish to use this Service must first register their payment details via their MyiD account at my.idmobile.ie and by completing registration you agree to these terms and conditions.

5. Once you have successfully registered for the Service, funds will be automatically deducted from your selected payment device and credited to the applicable iD PAYG mobile when Top-Up is ordered through this Service.

6. Top Up credit is non-refundable, non-exchangeable and non-transferable.

7. The minimum Top-Up amount allowed in one transaction is €5.00. The maximum Top-Up amount allowed in one transaction is €50.00. The maximum credit balance allowed on an account at any one time is €500.00. Such minimum and maximum amounts are subject to change in accordance with iD’s General Terms and Conditions.

8. You may use the following types of payment devices to Top-Up an iD PAYG account;
  1. VISA (all countries);
  2. MasterCard (all countries); and
  3. Visa Debit Card (Republic of Ireland only)
Alternative payment devices may be available with the Service from time to time and any such alternatives will be updated on my.idmobile.ie.

9. In the event that a bank or payment card provider fails to honor your purchase of Top Up credit then we are entitled to charge on your account for the charges for the services provided to you in anticipation of receipt of the payment for that purchase. Your account may drop below a zero balance as a result of the charges incurred but not received, you may not be able to receive services in connection with the account and you will need to apply additional Top Up credit to the account to clear any negative balance on your account and to begin receiving services again.

10. iD operates this Service in conjunction with and uses third party service providers, agents and contractors. You acknowledge and accept that iD and its associated third parties must collect personal data, including without limitation, credit information, from you to register and use the Service. You acknowledge and expressly consent that iD and its associated third parties may collect, process and disclose your personal data. iD and its associated third parties will always process your personal data in strict accordance with the Data Protection Acts 1988 and 2003.

11. iD will not be liable or responsible to you or any third party for any loss or damage you may suffer in relation to your use of this Service and the acts or omissions of our third party service providers, agents or contractors, including without limitation, the processing of customer refunds via the Service. As the registered account owner of that mobile number you are only authorized to set up, amend and otherwise cancel the Service and therefore, accept sole full responsibility for using the Service in accordance with these terms and conditions and hence, keeping your account details including payment device details, Usernames/Passwords safe and secure from loss or theft. In addition, iD will not be liable or responsible for any failure in the Service that may arise as a result of any power disruption or technical fault. iD reserves the right to suspend or terminate the Service, vary or amend these terms and conditions in whole or part at any time, where in its opinion there is a valid commercial, technical or operational reason. iD will endeavor to give you reasonable prior notice of any suspension, termination or changes to the Service, or its terms and conditions, however please continually check our website for updates to these terms and conditions, as your continued use of this Service will be taken as acceptance of any future changes.

Effective December 2016
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